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Proto is a conversational AI platform for building, publishing, and managing AI agents across messaging channels.

The docs are organised in two layers: module reference pages explain what each feature does, and how-to guides walk through complete tasks. Start with the quickstart, then use the module pages for detail.

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Quickstart

Build your first AI agent

A step-by-step walkthrough that builds one working complaints assistant — covering persona, knowledge, a workflow, testing, and publishing.

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Modules

AI Agents

Build, train, and publish AI agents across messaging channels.

Inbox

Where live agents handle livechats and tickets from people.

Tickets

Asynchronous email-based support cases between people and live agents.

Livechats

Real-time conversations between people and live agents.

People

The contacts who interact with your AI agents and live agents.

Analytics

Measure agent performance, CSAT, and live agent activity.

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Find what you need

I want to…	Go to
Sign in to Proto	Signing in
Understand what uses interactions	Interactions
See every trigger and action	Workflows and actions
Understand data privacy options	Data privacy
Set up live agent routing	Chat assignment

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Key concepts

Term	Definition
AI agent	An automated conversational agent you build and publish to messaging channels
Trigger	An event or message that starts a set of actions
Action	A step the AI agent takes — sending a message, handing off, calling an API
Interaction	A chargeable unit of activity. See billing breakdown
Teamspace	A workspace subdivision for organising agents, people, and teams

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Use Advisor — the assistant built into the dashboard — to get help navigating any part of Proto.