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• 1. Insert your SIM card.
• 2. Turn on your phone: Once the down payment is made, your phone will be unlocked for full use.

• 1. Log in to your JazzCash account.
• 2. Go to Corporate Payments.
• 3. Search for DIGIT Handset Installment.
• 4. Enter the Voucher ID from the Digit Pay app.
• 5. Enter your JazzCash PIN.
• 6. You’ll receive a confirmation message upon successful payment.

• 1. Obtain the Voucher ID from the Digit Pay app.
• 2. Choose between Digital Banking App or OTC Payment.
• 3. For Digital Banking: Open your bank app and select Bill Payment.
• 4. Search for KuickPay.
• 5. Enter the voucher number (amount will auto-populate).
• 6. Complete the payment and receive a confirmation message.

Non-Payment Consequences

• 1. Stage 1: Social apps blocked after +1 Day.
• 2. Stage 2: Calling functions blocked after +2 Days.
• 3. Stage 3: Complete phone lock after +3 Days.

After payment, your phone will be automatically unlocked within 48-72 hours.

In-App Notifications Receive updates about reminders, payments, and locking status

SMS Notifications: Get SMS alerts regarding reminders, payments, and locking status.

Watch Our Guides: Visit our [YouTube link] for helpful video tutorials

Pay your installments on time, and your phone will be fully unrestricted.

For queries and assistance, call Jazz Helpline at 051-111300300.

1. How can I avail my Handset Insurance?

Handset Insurance is auto availed on purchasing handset on installment

2. What are the limitation against various coverages?

Exclusions include:

i. Any pre-damaged screen

ii. Already lost or stolen phones

iii. Purposely broken phones

3. What is included in my coverage?

Claim settlement of market value of the phone screen repair (within the coverage limit)

Coverage:

i. Theft & burglary

ii. Screen damage

iii. New and old phones

4. Can I get coverage or additional coverage for any other phone?

No

5. What is the waiting period on no claim period?

No waiting period

6. Claim validity?

The claim validity depends upon the duration of handset financing period

7. How can I claim under the mobile protection plan?

Enrolment, claim submission and claim payment will be through paperless and digital processes managed by WEBDOC.

Lodged through phone call or WhatsApp.

Settled directly with the claimants within 3 working days of document submission.

End-to-end support and handholding to claimant

8. What documents are required?

In case of Theft:

Picture of IMEI Number of the phone or pre-registration before the event of claim

Police Report - In case of theft/ robbery/ burglary

Mobile Number

CNIC Both Sides

Phone purchase invoice

In case of Damage:

Any Original Proper Bills to be claimed in case of damaged phone

Damaged phone Only

Phone purchase invoice

Mobile Number

CNIC Both Sides

Repair receipt

Picture of damaged screen before and after repair

9. Who will the claim be paid to?

Claim amount will be transfer in the customer`s bank or Wallet Account

If there is a dispute, suspected fraudulent activity on the claim or a unique situation which requires further clarification, the payment period can be extended but shall not exceed ten (10) working days, or as long as the dispute takes to resolve in the legal system.

10. Can I raise a claim in case of wear and tear or water damage?

No for wear and tear, Yes for water damage.

11. Will I get a replacement phone?

No

12. What if the replacement cost is more?

You will only be eligible for the maximum amount in coverage of your phone

13. Can I claim if I do not block my IMEI or my phones not registered?

NO

14. What is the estimated time to settle the claim?

36 hours

15. Can I enroll in multiple subscriptions?

Insurance plan auto enrolled with the installment plan against the MSISDN

16. When will it not be paid?

If there is a dispute, suspected fraudulent activity on the claim or a unique situation which requires further clarification, the payment period can be extended but shall not exceed ten (10) working days, or as long as the dispute takes to resolve in the legal system.

Any Pre-damaged Screen

Already Lost or Stolen phones

Purposely broken phones

The insurance of an Insured shall automatically terminate at the earliest time below:

i. Upon payment of the claim

17. Where can I contact?

WhatsApp number 03268120897

7030 short code

18. Claim Process:

Customer calls on the designated number as soon as incident takes place. Helpline 051-8848801

Agents will handle customer complaints. For general queries, responses will be provided over the phone. For claims, customers will receive a WhatsApp number to submit required documents.

Customer sends documents on the designated WhatsApp number 0326-8120897.

Documents will be verified by Webdoc Team

Claim account transferred to customers account in 36 hours.