Integrated with the systems
voice, CRM, AI and messaging teams already use.
voice, CRM, AI and messaging teams already use.
Asterisk
VitalPBX
Salesforce
OpenAI
InstagramOptiCall unifies an omnichannel operator desk, transparent AI chatbots and voicebots, SIP telephony and a live CRM card — with call-level compliance analytics and service-quality insight, not workforce evaluation or operator scoring.
AsteriskVitalPBXSalesforceOpenAIInstagramEngage, Automate and Analyze run on the same conversation data — so a chat in Telegram, a voicebot call and a call-level compliance review all live in one customer timeline, not three disconnected tools.
One inbox for voice, web chat, Telegram, WhatsApp, Viber, Messenger, Instagram and email. ACD routing, transfers, dispositions and a full CRM card per customer.
Chatbots and voicebots that resolve routine contacts, qualify leads and run outbound campaigns — grounded on your knowledge base, with a warm handoff to a human at any point.
Replace 3% sampling with 100% call-level review. Compliance checklists, transcript search, process analytics and AI-assisted coaching drafts — without operator scoring or workforce ranking.
Voice, web chat and the messengers your market lives in — handled in a single operator desk, with one shared history and CRM card per customer.
Manage numbers, extensions, queues, business hours and greetings over Asterisk / VitalPBX.
Multi-level IVR with language & department routing, voicebot transfer and fallback rules.
Route chats and calls by load, skills and presence, with blind & supervised voice transfers.
Name, contacts, tags, notes and a single timeline of every call, chat and disposition.
Manual QA hears 2–5% of calls. The other 95% is where churn brews, compliance slips, and coaching moments vanish. OptiCall reviews every call against one rubric — the same day.
OptiCall sits next to your telephony — we don't replace it. Audio streams in, structured insight streams out to the systems your team already uses.
Plug into Asterisk, SIP, or your cloud PBX with a 15-minute config. No agents to install.
Calls stream in real time to EU-hosted inference. PII is stripped before storage.
Intent, sentiment, topics, entities, compliance flags and next-best-action are attached to every call.
Push to Salesforce, HubSpot, Zoho, Looker, Slack or your data warehouse — or trigger a voicebot.
Automate what's repeatable; route the rest with a full context packet to the right human. AI outputs stay draft suggestions — not employee evaluations.
We replaced quarterly sampling with OptiCall and found two systemic compliance gaps in the first month — ones our audits had missed for years.
Shaped around the operational realities of support queues, retention, outbound sales, and regulated collections.
Cut churn with early-warning signals from dissatisfied customers, and close the loop between network ops and retention.
Review flagged calls and process gaps, not random samples. Move from reactive audits to structured call-level compliance review.
See which conversations follow the approved script and which need process fixes — at the call level, without ranking individual reps.
Prove compliance on every conversation — required disclosures, harassment avoidance, consent capture — not just on sampled audits.
17 partner platforms across PBX, CRM, AI and messaging — designed to sit alongside your existing infrastructure, not replace it.
We treat it that way. OptiCall is built EU-first: audio never leaves your chosen region, PII is redacted before storage, every action is logged to an immutable audit trail, and the EU Insights profile is designed for call compliance — not automated workforce evaluation.
No lengthy RFP cycles, no professional services weeks. A live demo on your own data, a scoped pilot, and you're live — with a dedicated CSM from day one.
We run the platform live on a sample of your own calls. You'll see transcription, call-level compliance review, and channel routing — not slides.
Schedule demo →Connect channels and PBX (15-min config), set PII redaction rules, build two custom compliance checklists, enable CRM write-back. Our solutions team onboards alongside yours.
See pilot pricing →Roll out additional departments, enable outbound campaigns, expand to more channels. SSO, SCIM, and BI integrations are ready when you are.
Scale plan details →Volume-based pricing tied to conversations handled, not license counts. Every plan includes the operator desk, compliance analytics and call review, with a fixed minute allowance for chat & voice automation.
Can't find what you need? Our team usually replies within the business day — write to contact@opticall.solutions.
Book a 20-minute working session. Bring five real call recordings — we'll walk you through transcripts, compliance checklists, and a voice automation we spun up in your domain.
