Support

A real human reads every email. Most issues are resolved within one business day.

Get in touch

For everything except security disclosures: support@pocketshell.app. Include your account email, app version, and a description of the problem.

Common issues

Pairing fails — make sure the host agent is running (pocketshell daemon status); pairing codes expire after 5 minutes.

Biometric unlock — re-enroll Face ID / Touch ID if it stopped working after an OS update; re-authenticate inside the app to refresh the binding.

Push notifications — confirm OS-level permission, then open the app once with internet access so the push token can register.

Pro entitlement missing — Settings → Subscription → Restore Purchases. Same Apple ID that made the purchase.

Lost phone — sign in elsewhere and revoke the device under Settings → Devices, or email support to revoke server-side.

Manage your subscription

iOS: Settings → your name → Subscriptions → PocketShell. Android: Google Play → Payments & subscriptions. Refunds via reportaproblem.apple.com (iOS) or Google Play support (Android).

Delete your account

Settings → Account → Delete Account. Cascade deletes hosts, devices, push tokens, and PII from audit logs. Cancel any active subscription separately in Apple ID / Google Play — deleting the account does not stop billing.

Security disclosure

Send security reports to support@pocketshell.app. Plaintext is fine; request a PGP key if you have sensitive material to share. Please give us a 90-day disclosure window.

Status & docs

API health: curl https://tapi.pocketshell.app/api/v1/health/live. Open-source host agent: github.com/yashagldit/PocketShell.

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