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@djaybelieve

Remote worker with 8+ years of experience - Last seen ago

Strong experience working with value added resellers across the USA & Canada. Worked extensively with platforms like VARStreet, Shopify, Woocommrce, QuickBooks and others. Helped many resellers across the US and Canada to improve quoting, order management, website customization, performance, maintenance, store setup and integration with distributors.
Delivered end-to-end B2B product support with 95% first-
contact resolution.
Led daily scrum meetings and facilitated Agile tracking for
feature requests and bug fixes.
Trained and onboarded clients, increasing adoption and
satisfaction by 30%.
Partnered with dev and QA teams to resolve escalated
technical issues efficiently


Skilled in jira seo ms office 365 outlook skype gotomeeting networking ecommerce basic sql analytical thinking problem solving communication multitasking team collaboration quick learner team handling project management critical thinking application support data analysis compliance knowledge sla management 
Fluent in english
Preferred timezone EST, IST
Preferred annual pay (min) $24,000/year
Preferred hourly pay (min) $10/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - Now: Sr Product support Analyst @ VARStreet Software Inc

2019 - 2022: Analyst @ Eclerx services

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