Strong experience working with value added resellers across the USA & Canada. Worked extensively with platforms like VARStreet, Shopify, Woocommrce, QuickBooks and others. Helped many resellers across the US and Canada to improve quoting, order management, website customization, performance, maintenance, store setup and integration with distributors.
Delivered end-to-end B2B product support with 95% first-
contact resolution.
Led daily scrum meetings and facilitated Agile tracking for
feature requests and bug fixes.
Trained and onboarded clients, increasing adoption and
satisfaction by 30%.
Partnered with dev and QA teams to resolve escalated
technical issues efficiently
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
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rok.co/@djaybelieve |
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| Skilled in | jira seo ms office 365 outlook skype gotomeeting networking ecommerce basic sql analytical thinking problem solving communication multitasking team collaboration quick learner team handling project management critical thinking application support data analysis compliance knowledge sla management |
| Fluent in | english |
| Preferred timezone | EST, IST |
| Preferred annual pay (min) | $24,000/year |
| Preferred hourly pay (min) | $10/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2022 - Now: Sr Product support Analyst @ VARStreet Software Inc
2019 - 2022: Analyst @ Eclerx services