Bandwidth Status

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Messaging Maintenance - Toll-Free MMS/SMS

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 2026 - 21:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Jul 15, 2026 21:00 - Jul 16, 2026 03:00 EDT

United States Inbound Calling Services Operational

Inbound Calling (SIP) - United States Operational

Toll-Free calling - Inbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

United States Outbound Calling Services Operational

Outbound Calling (SIP) - United States Operational

Toll-Free calling - Outbound (SIP) - United States Operational

REST APIs - HTTP Voice - United States Operational

REST APIs - SIP Voice - United States Operational

BXML - United States Operational

Hosted Signing Service - US Operational

United States V2 Application Add On Services Operational

Call Recording Operational

Transcriptions Operational

Text-to-Speech Operational

CNAM Lookup Operational

United States Messaging Services Under Maintenance

SMS Messaging (SMPP) Operational

MMS Messaging (MM4) Operational

Toll-Free SMS - Inbound Under Maintenance

Toll-Free SMS - Outbound Under Maintenance

International Messaging (HTTP) Operational

REST APIs - HTTP SMS Messaging Operational

REST APIs - HTTP MMS Messaging Operational

Toll Free MMS - Inbound Under Maintenance

Toll Free MMS - Outbound Under Maintenance

International A2P Messaging Operational

International A2P Platform (SMPP) Operational

International A2P Platform (HTTP) Operational

International A2P Messaging Regional Connectivity Operational

Latin America Operational

APAC Operational

Europe Operational

Middle East & Africa Operational

Insights Operational

Messaging Insights Dashboard Operational

Message Log API Operational

Number Management Services Operational

New Number Ordering Operational

Number Porting Operational

Inbound Calling - Caller ID Lookup (CNAM) Operational

Line Feature Management Operational

Phone Number Lookup API Operational

Call Assure Operational

9-1-1 Services Operational

9-1-1 Call Routing Service Operational

9-1-1 Provisioning Service Operational

DLR (Dynamic Location Routing) Operational

Direct Network Connection Operational

Network Expansion Service (NES) Operational

Inbound Direct Link Services (DLS) Operational

Outbound Direct Link Services (DLS) Operational

Virtual (cloud) Connection Service Operational

Support Operational

Phone Support Operational

Ticketing Support Operational

Help Center Operational

Portals Operational

Bandwidth App Operational

9-1-1 Dashboard Operational

Bandwidth International (fka Voxbone) Portal Operational

Argentina Calling Services Operational

Inbound Calling- Argentina Operational

Outbound Calling- Argentina Operational

Australia Calling Services Operational

Inbound Calling- Australia Operational

Outbound Calling- Australia Operational

Emergency Calling- Australia Operational

Austria Calling Services Operational

Inbound Calling - Austria Operational

Outbound Calling - Austria Operational

Emergency Calling - Austria Operational

Belgium Calling Services Operational

Inbound Calling - Belgium Operational

Outbound Calling - Belgium Operational

Emergency Calling - Belgium Operational

Brazil Calling Services Operational

Inbound Calling- Brazil Operational

Bulgaria Calling Services Operational

Inbound Calling - Bulgaria Operational

Outbound Calling - Bulgaria Operational

Emergency Calling - Bulgaria Operational

Canada Calling Services Operational

Inbound Calling - Canada (SIP) Operational

Chile Calling Services Operational

Inbound Calling- Chile Operational

China Calling Services Operational

Inbound Calling- China Operational

Colombia Calling Services Operational

Inbound Calling- Colombia Operational

Croatia Calling Services Operational

Inbound Calling - Croatia Operational

Outbound Calling - Croatia Operational

Emergency Calling - Croatia Operational

Cyprus Calling Services Operational

Inbound Calling - Cyprus Operational

Outbound Calling - Cyprus Operational

Emergency Calling - Cyprus Operational

Czech Republic Calling Services Operational

Inbound Calling - Czech Republic Operational

Outbound Calling - Czech Republic Operational

Emergency Calling - Czech Republic Operational

Denmark Calling Services Operational

Inbound Calling - Denmark Operational

Outbound Calling - Denmark Operational

Emergency Calling - Denmark Operational

Dominican Republic Calling Services Operational

Inbound Calling - Dominican Republic (SIP) Operational

Egypt Calling Services Operational

Inbound Calling - Egypt Operational

El Salvador Calling Services Operational

Inbound Calling- El Salvador Operational

Estonia Calling Services Operational

Inbound Calling - Estonia Operational

Outbound Calling - Estonia Operational

Emergency Calling - Estonia Operational

Finland Calling Services Operational

Inbound Calling - Finland Operational

Outbound Calling - Finland Operational

Emergency Calling - Finland Operational

France Calling Services Operational

Inbound Calling - France Operational

Outbound Calling - France Operational

Emergency Calling - France Operational

Hosted Signing Service - France Operational

Georgia Calling Services Operational

Inbound Calling - Georgia Operational

Germany Calling Services Operational

Inbound Calling - Germany Operational

Outbound Calling - Germany Operational

Emergency Calling - Germany Operational

Greece Calling Services Operational

Inbound Calling - Greece Operational

Outbound Calling - Greece Operational

Emergency Calling - Greece Operational

Hong Kong Calling Services Operational

Inbound Calling- Hong Kong Operational

Outbound Calling- Hong Kong Operational

Emergency Calling- Hong Kong Operational

Hungary Calling Services Operational

Inbound Calling - Hungary Operational

Outbound Calling - Hungary Operational

Emergency Calling - Hungary Operational

India Calling Services Operational

Inbound Calling- India Operational

Indonesia Calling Services Operational

Inbound Calling- Indonesia Operational

Ireland Calling Services Operational

Inbound Calling - Ireland Operational

Outbound Calling - Ireland Operational

Emergency Calling - Ireland Operational

Israel Calling Services Operational

Inbound Calling - Israel Operational

Outbound Calling - Israel Operational

Emergency Calling - Israel Operational

Italy Calling Services Operational

Inbound Calling - Italy Operational

Outbound Calling - Italy Operational

Emergency Calling - Italy Operational

Japan Calling Services Operational

Inbound Calling- Japan Operational

Outbound Calling- Japan Operational

Emergency Calling- Japan Operational

Jordan Calling Services Operational

Inbound Calling- Jordan Operational

Kenya Calling Services Operational

Inbound Calling- Kenya Operational

Latvia Calling Services Operational

Inbound Calling - Latvia Operational

Outbound Calling - Latvia Operational

Emergency Calling - Latvia Operational

Lithuania Calling Services Operational

Inbound Calling - Lithuania Operational

Outbound Calling - Lithuania Operational

Emergency Calling - Lithuania Operational

Luxembourg Calling Services Operational

Inbound Calling - Luxembourg Operational

Outbound Calling - Luxembourg Operational

Emergency Calling - Luxembourg Operational

Malaysia Calling Services Operational

Inbound Calling- Malaysia Operational

Malta Calling Services Operational

Inbound Calling - Malta Operational

Mexico Calling Services Operational

Inbound Calling - Mexico Operational

Netherlands Calling Services Operational

Inbound Calling - Neatherlands Operational

Outbound Calling - Netherlands Operational

Emergency Calling - Netherlands Operational

Norway Calling Services Operational

Inbound Calling - Norway Operational

Outbound Calling - Norway Operational

Emergency Calling -Norway Operational

Panama Calling Services Operational

Inbound Calling- Panama Operational

Peru Calling Services Operational

Inbound Calling- Peru Operational

Outbound Calling- Peru Operational

Philippines Calling Service Operational

Inbound Calling- Philippines Operational

Poland Calling Services Operational

Inbound Calling - Poland Operational

Outbound Calling - Poland Operational

Emergency Calling - Poland Operational

Portugal Calling Services Operational

Inbound Calling - Portugal Operational

Outbound Calling - Portugal Operational

Emergency Calling - Portugal Operational

Puerto Rico Calling Services Operational

Inbound Calling - Puerto Rico Operational

Outbound Calling - Puerto Rico Operational

Emergency Calling - Puerto Rico Operational

Qatar Calling Services Operational

Inbound Calling- Qatar Operational

Romania Calling Services Operational

Inbound Calling - Romania Operational

Outbound Calling - Romania Operational

Emergency Calling - Romania Operational

Singapore Calling Services Operational

Inbound Calling- Singapore Operational

Outbound Calling- Singapore Operational

Emergency Calling- Singapore Operational

Slovakia Calling Services Operational

Inbound Calling - Slovakia Operational

Outbound Calling - Slovakia Operational

Emergency Calling - Slovakia Operational

Slovenia Calling Services Operational

Inbound Calling - Slovenia Operational

Outbound Calling- Slovenia Operational

Emergency Calling- Slovenia Operational

South Africa Calling Services Operational

Inbound Calling- South Africa Operational

South Korea Calling Services Operational

Inbound Calling- South Korea Operational

Outbound Calling- South Korea Operational

Spain Calling Services Operational

Inbound Calling - Spain Operational

Outbound Calling - Spain Operational

Emergency Calling - Spain Operational

Sweden Calling Services Operational

Inbound Calling - Sweden Operational

Outbound Calling - Sweden Operational

Emergency Calling - Sweden Operational

Switzerland Calling Services Operational

Inbound Calling - Switzerland Operational

Outbound Calling - Switzerland Operational

Emergency Calling - Switzerland Operational

Thailand Calling Services Operational

Inbound Calling- Thailand Operational

United Arab Emirates Calling Services Operational

Inbound Calling- United Arab Emirates Operational

United Kingdom Calling Services Operational

Inbound Calling - United Kingdom Operational

Outbound Calling - United Kingdom Operational

Emergency Calling - United Kingdom Operational

Virgin Islands (U.S.) Calling Services Operational

Inbound Calling - Virgin Islands (U.S.) Operational

Emergency Calling - Virgin Islands (U.S.) Operational

FCC Disaster Information Reporting System (DIRS) Operational

FCC DIRS Activation Status Operational

Integrations Operational

Zoom Operational

Cisco Webex Operational

Five9 Operational

Genesys Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Local Market Maintenance - United Kingdom Jul `21`, `2026` `16:00`-`17:00` EDT

Bandwidth's provider will be performing maintenance that will affect a portion of inbound calls to our United Kingdom market.

We do not anticipate any service disruption to outbound calling from this local market during this maintenance.
Posted on Jul 14, 2026 - 12:55 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jul `22`, `2026` `23:00` - Jul `23`, `2026` `03:00` EDT

Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
Posted on Jun 08, 2026 - 13:14 EDT

DLS Maintenance - Atlanta Data Center Jul `28`, `2026` `00:00`-`04:00` EDT

Bandwidth will be performing maintenance in our Atlanta data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jul 09, 2026 - 09:47 EDT

DLS Maintenance - Dallas Data Center Jul `29`, `2026` `00:00`-`04:00` EDT

Bandwidth's downstream vendor will be performing maintenance in our Dallas data center. While we are taking necessary steps to reduce impact to services, Bandwidth advises that customers route DLS services to their geo-redundant link to avoid any service interruption.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted on Jul 09, 2026 - 09:51 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jul `29`, `2026` `23:00` - Jul `30`, `2026` `03:00` EDT

DLS Maintenance - Dallas Data Center Jul `30`, `2026` `00:00`-`04:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug `5`, `2026` `23:00` - Aug `6`, `2026` `03:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug `12`, `2026` `23:00` - Aug `13`, `2026` `03:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug `19`, `2026` `23:00` - Aug `20`, `2026` `03:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug `26`, `2026` `23:00` - Aug `27`, `2026` `03:00` EDT

Past Incidents

Jul 15, 2026

911 Provisioning Incident - Bandwidth App

Resolved - This incident has been resolved.
Jul 15, 11:23 EDT

Update - We are continuing to investigate this issue.
Jul 15, 11:10 EDT

Investigating - Teams are investigating an incident impacting the ability to geo-code 911 provisioning requests in the Bandwidth App. These requests will fail to complete.
Jul 15, 09:33 EDT

Jul 14, 2026

Global Data Center Maintenance - New York

Completed - The scheduled maintenance has been completed.
Jul 14, 06:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 00:00 EDT

Scheduled - Bandwidth will be performing scheduled maintenance in the New York data center.

As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the New York data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Bandwidth advises customers connecting exclusively to the New York data center to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Jul 1, 14:08 EDT

Jul 13, 2026

Bandwidth Dashboard Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 04:00 EDT

Scheduled - Bandwidth will be performing maintenance on the Bandwidth Dashboard. During this maintenance window, the Bandwidth Dashboard portal and API will be momentarily inaccessible.

During the brief period of inaccessibility, customers will be unable to search inventory, view orders, place orders or perform any other portal/API functions. API calls to the Bandwidth Dashboard will time-out with no response.

Outbound API Callbacks to customers (i.e. order updates, port-out notifications, etc.) will be queued for delivery when the maintenance completes.
Jul 1, 09:33 EDT

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

DFW Calling Incident

Resolved - This incident has been resolved.
Jul 10, 23:48 EDT

Monitoring - Teams are observing expected network behavior and will monitor for stability.
Jul 10, 22:16 EDT

Investigating - Bandwidth teams are investigating an incident impacting a small subset of calls transversing our DFW datacenter. Teams are working to restore expected network behavior.
Jul 10, 21:50 EDT

Legacy Global Voice Incident

Resolved - This incident has been resolved.
Jul 10, 07:14 EDT

Update - Teams continue to investigate this inbound voice incident across the legacy Global Platform.
Jul 10, 04:58 EDT

Investigating - Bandwidth teams are investigating a voice traffic incident. This traffic may fail to complete as expected.
Jul 10, 02:32 EDT

Jul 9, 2026

Inbound CNAM Incident

Resolved - This incident has been resolved.
Jul 9, 22:18 EDT

Monitoring - Teams are observing expected CNAM behavior as we monitor for stability.
Jul 9, 21:21 EDT

Investigating - Bandwidth teams are investigating an incident impacting some inbound CNAM queries. Teams are working to restore expected CNAM queries performance. Voice calls are not impacted by this incident.
Jul 9, 20:59 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Jul 9, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 EDT

Belgium Calling Incident

Resolved - This incident has been resolved.
Jul 9, 00:09 EDT

Monitoring - Teams are observing expected calling behavior. We will monitor for stability.
Jul 8, 23:01 EDT

Identified - Teams have identified the source of this incident and are working to restore expected network behaviors.
Jul 8, 20:14 EDT

Investigating - Bandwidth teams are investigating an incident impacting inbound and outbound calls for Belgium based traffic. Teams are working to restore expected calling behavior.
Jul 8, 18:18 EDT

Jul 8, 2026

Messaging Maintenance - Toll Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Jul 8, 05:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 23:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 6, 10:14 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered.
Jul 1, 10:48 EDT

Messaging Maintenance - Campaign Provisioning Delays

Completed - The scheduled maintenance has been completed.
Jul 8, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 23:01 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the provisioning of campaign telephone numbers.
Jul 6, 14:26 EDT

Jul 7, 2026

ATL Datacenter Incident

Resolved - This incident has been resolved.
Jul 7, 17:56 EDT

Monitoring - Teams are observing expected voice quality and are monitoring for prolonged stability.
Jul 7, 16:16 EDT

Investigating - Bandwidth teams are investigating an incident impacting our Atlanta Datacenter and the voice quality of calls transversing this location.
Jul 7, 15:54 EDT

Messaging Maintenance - Toll Free SMS

Completed - The scheduled maintenance has been completed.
Jul 7, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 05:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
Jul 1, 10:47 EDT

Jul 6, 2026

Inbound Calling Incident - Sweden

Resolved - This incident has been resolved.
Jul 6, 11:24 EDT

Investigating - Bandwidth teams are investigating an inbound calling incident to the Swedish number range of: 468446xx. These inbound calls may not complete as expected.
Jul 6, 09:27 EDT

Global Data Center Maintenance - Los Angeles

Completed - The scheduled maintenance has been completed.
Jul 6, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 00:00 EDT

Scheduled - Bandwidth will be performing scheduled maintenance in the Los Angeles data center.

During the maintenance, customers may observe a brief moment where new calls are unable to set up. There is no impact expected to active calls.
Jun 26, 10:46 EDT

Jul 5, 2026

No incidents reported.

Jul 4, 2026

Local Market Maintenance - Singapore

Completed - The scheduled maintenance has been completed.
Jul 4, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 13:00 EDT

Scheduled - Bandwidth's provider will be performing maintenance in our Singapore market.
During the maintenance there may be a brief disruption to a portion of inbound and outbound calls.
Jul 2, 09:51 EDT

Jul 3, 2026

Local Market Maintenance - South Korea

Completed - The scheduled maintenance has been completed.
Jul 3, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 13:00 EDT

Scheduled - Bandwidth's downstream vendor will be performing maintenance in our South Korea market.
During the maintenance there will be a brief period when inbound and outbound calling will be disrupted.
Jun 30, 14:09 EDT

Messaging Maintenance - Toll Free SMS

Completed - The scheduled maintenance has been completed.
Jul 3, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:00 EDT

Jul 2, 2026

Inbound Calling Incident - UK

Resolved - This incident has been resolved.
Jul 2, 11:45 EDT

Monitoring - Teams are observing expected network performance and will continue to monitor.
Jul 2, 07:01 EDT

Investigating - Bandwidth teams are investigating an incident that pactinf Inbound UK based calls. These calls are experiencing one way audio.
Jul 2, 04:51 EDT

Messaging Maintenance - Toll-Free MMS/SMS

Completed - The scheduled maintenance has been completed.
Jul 2, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 23:00 EDT

Jul 1, 2026

Toll Free Porting Delays

Resolved - This incident has been resolved.
Jul 1, 14:41 EDT

Monitoring - Teams are observing expected port order behavior and will monitor for stability.
Jul 1, 12:54 EDT

Investigating - Bandwidth teams are investigating an incident impacting the timely completion of Toll Free Port orders. Teams are working to resolve this incident.
Jul 1, 12:00 EDT

Incidents across areas

Scheduled Maintenance

Local Market Maintenance - United Kingdom Jul 21, 2026 16:00-17:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jul 22, 2026 23:00 - Jul 23, 2026 03:00 EDT

DLS Maintenance - Atlanta Data Center Jul 28, 2026 00:00-04:00 EDT

DLS Maintenance - Dallas Data Center Jul 29, 2026 00:00-04:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Jul 29, 2026 23:00 - Jul 30, 2026 03:00 EDT

DLS Maintenance - Dallas Data Center Jul 30, 2026 00:00-04:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug 5, 2026 23:00 - Aug 6, 2026 03:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug 12, 2026 23:00 - Aug 13, 2026 03:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug 19, 2026 23:00 - Aug 20, 2026 03:00 EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug 26, 2026 23:00 - Aug 27, 2026 03:00 EDT

Past Incidents

Local Market Maintenance - United Kingdom Jul `21`, `2026` `16:00`-`17:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Jul `22`, `2026` `23:00` - Jul `23`, `2026` `03:00` EDT

DLS Maintenance - Atlanta Data Center Jul `28`, `2026` `00:00`-`04:00` EDT

DLS Maintenance - Dallas Data Center Jul `29`, `2026` `00:00`-`04:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Jul `29`, `2026` `23:00` - Jul `30`, `2026` `03:00` EDT

DLS Maintenance - Dallas Data Center Jul `30`, `2026` `00:00`-`04:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug `5`, `2026` `23:00` - Aug `6`, `2026` `03:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug `12`, `2026` `23:00` - Aug `13`, `2026` `03:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug `19`, `2026` `23:00` - Aug `20`, `2026` `03:00` EDT

Messaging Maintenance - Toll-Free MMS/SMS Aug `26`, `2026` `23:00` - Aug `27`, `2026` `03:00` EDT