All Systems Operational

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The status of Deque's SaaS services are reported below. Dedicated customer instances are monitored by Deque operations and the status of any issues will be tracked and communicated as a support ticket. If you believe there is an issue that should be reflected here, or you have another question about your use of these services, please go to the support page (authorized customers only) or submit a ticket via email at helpdesk@deque.com.

Uptime over the past 90 days. View historical uptime.
Deque Log-In Service (US) Operational
90 days ago
100.0 % uptime
Today
Deque University Operational
90 days ago
99.94 % uptime
Today
Axe Devtools APIs Repository Operational
90 days ago
100.0 % uptime
Today
Axe Devtools Pro Server Operational
90 days ago
100.0 % uptime
Today
Axe Linter Operational
90 days ago
100.0 % uptime
Today
Axe Reports (US) Operational
90 days ago
91.04 % uptime
Today
Axe Devtools Mobile Operational
90 days ago
100.0 % uptime
Today
Axe Documentation Site Operational
90 days ago
100.0 % uptime
Today
Deque File Transfer Service Operational
90 days ago
100.0 % uptime
Today
Customer Support Help Center Operational
90 days ago
100.0 % uptime
Today
Accessibility Services Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Auditor Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Monitor Operational
90 days ago
100.0 % uptime
Today
AUS Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (AU) Operational
90 days ago
100.0 % uptime
Today
Axe Reports (AU) Operational
90 days ago
100.0 % uptime
Today
EU Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (EU) Operational
90 days ago
100.0 % uptime
Today
Axe Reports (EU) Operational
90 days ago
100.0 % uptime
Today
Axe Monitor Operational
90 days ago
100.0 % uptime
Today
Axe Auditor Operational
90 days ago
100.0 % uptime
Today
Agora - agora.dequecloud.com Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Monthly Patching: 1-5 PM ET Jul 25, 2026 13:00-17:00 EDT

We will be conducting our monthly production patching. During this window, services may be unavailable for some or all of the maintenance period. If you have any questions or notice any issues following this window, please contact us at helpdesk@deque.com.
Posted on Jul 02, 2026 - 10:39 EDT
Jul 12, 2026

No incidents reported today.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Incident: Resolved | Automated Intelligent Guided Tests (IGT) Degradation
Resolved - Between approximately 3:00 PM and 4:05 PM EDT, automated assessments in Intelligent Guided Tests were not completing, causing all elements to appear as "Pending Review." Users were still able to complete IGTs manually during this period.

The issue was caused by an unexpected disruption with a third-party AI service provider. The provider has since restored service, and automated IGT assessments are now functioning normally. No action is required from users.

We apologize for any inconvenience and are reviewing safeguards to reduce the impact of similar third-party disruptions in the future. For any questions or assistance, please reach out to us at helpdesk@deque.com.
Jul 9, 05:30 EDT
Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
axe Mobile Android Analyzer Authentication Issue
Resolved - We are aware that some users are experiencing login issues with the axe Mobile Android Analyzer application following a recent update. Our team has investigated and resolved the issue. Users should now be able to sign in successfully. If you continue to experience any issues, please contact our support team at helpdesk@deque.com.
Jun 30, 16:38 EDT
Jun 29, 2026
Axe Assistant Downtime (Overloaded Error) - Third-Party Service Outage (Claude/Anthropic)
Resolved - Axe Assistant is now fully operational. The earlier disruption was caused by a temporary overload on Anthropic's API servers, which is a third-party dependency outside of Deque's control. The issue has been resolved on Anthropic's end and all services are functioning as expected. We apologize for any inconvenience caused.
Jun 29, 11:57 EDT
Investigating - Axe Assistant was reported as unavailable. The error message indicated an overloaded_error (HTTP 529), meaning Anthropic's servers were temporarily unable to process requests due to high traffic volume. This is a third-party (Anthropic) capacity issue and not related to Deque's configuration or the user's request.
The recommended action is to retry the request, ideally with exponential backoff. The situation is being monitored and a developer has been contacted for further investigation.
Jun 29, 09:32 EDT
Jun 28, 2026

No incidents reported.

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