Monitoring - On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements.
Users will be required to log in before submitting a support ticket.
There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing.
For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here:
Zendesk Security Update: Sign-in Now Required for Support Requests
https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
Mar 06, 2026 - 21:11 UTC
Users will be required to log in before submitting a support ticket.
There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing.
For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here:
Zendesk Security Update: Sign-in Now Required for Support Requests
https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
Mar 06, 2026 - 21:11 UTC
Monitoring - We have been made aware of an issue where historical WFM release notes have been unintentionally sent via email to subscribed customers.
This was caused by a technical issue during a bulk update within our help center tooling. The process has now been force-stopped, and we are working to fully mitigate any remaining notifications that may still be in transit due to email delivery latency.
We sincerely apologise for the inconvenience this may have caused and appreciate your patience while this is resolved.
No action is required from customers.
You can remain subscribed to release notes and will continue to receive them as normal going forward.
Dec 19, 2025 - 15:42 UTC
This was caused by a technical issue during a bulk update within our help center tooling. The process has now been force-stopped, and we are working to fully mitigate any remaining notifications that may still be in transit due to email delivery latency.
We sincerely apologise for the inconvenience this may have caused and appreciate your patience while this is resolved.
No action is required from customers.
You can remain subscribed to release notes and will continue to receive them as normal going forward.
Dec 19, 2025 - 15:42 UTC
About This Site
Welcome to Fourth's home for critical incident alerts and status updates.
Please subscribe to your relevant component or multiple components as well as regions to follow incidents that could affect your business.
Hosted in US
Operational
HotSchedules Web Application
Operational
HotSchedules Mobile Application
Operational
HotSchedules Forecast Manager
Operational
HotSchedules Real-Time Dashboard
Operational
HotSchedules Train (Schoox)
Operational
Platform & Single Sign-on
Operational
Integration Data processing
Operational
US HR and Payroll
Operational
Analytics
Operational
Macromatix Core
Operational
Macromatix Mobile
Operational
Macromatix Forecast Manager
Operational
Macromatix Real-Time Dashboard
Operational
Inventory
Operational
Labor Productivity
Operational
Recipe & Menu Engineering
Operational
Purchasing & Inventory (Adaco)
Operational
Purchase to Pay (Tradesimple)
Operational
Fuego Admin Tool
Operational
Fuego App
Operational
Peoplematter
Operational
iQ Web App and Action Service
Operational
Tip Pooling
Operational
Hosted in EMEA
Operational
Analytics
Operational
Applicant Tracking System (ATS)
Operational
Engage
Operational
HR (UK)
Operational
Scheduling (Labour Productivity)
Operational
Payroll
Operational
FnB (Stock Live)
Operational
Inventory (Stock R9)
Operational
Ordering (Marketplace)
Operational
Purchase to Pay (Tradesimple)
Operational
Purchasing and Inventory (Adaco)
Operational
Recipes and Menus (StarChef)
Operational
Fourth Platform & Single Sign On
Operational
ESS
Operational
Fourth App
Operational
Team Hours 3rd Party
Operational
Team Hours Standalone
Operational
Eparts
Operational
iQ Web App and Action Service
Operational
Hosted in APAC
Operational
Inventory
Operational
Purchasing & Inventory (Adaco)
Operational
Recipe & Menu Engineering (Starchef)
Operational
Labour Productivity
Operational
Macromatix Core
Operational
Macromatix Mobile
Operational
Analytics
Operational
Fourth Platform & Single Sign On
Operational
iQ Web App and Action Service
Operational
Communications Channels
Operational
Phone System
Operational
Help Centre & Chat
Operational
Mobile Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
UK HR & Payroll Platform Maintenance (EMEA) Jul 21, 2026 21:00-23:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The HR & Payroll Module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:50 UTC
Impact: The HR & Payroll Module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:50 UTC
Adaco Platform Maintenance (EMEA) Jul 22, 2026 00:00-02:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:52 UTC
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:52 UTC
Adaco Platform Maintenance (US) Jul 22, 2026 07:00-09:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:52 UTC
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:52 UTC
Adaco Platform Maintenance (APAC) Jul 22, 2026 16:00-18:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:52 UTC
Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:52 UTC
Inventory Platform Maintenance (EMEA) Jul 23, 2026 00:00-02:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:54 UTC
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:54 UTC
Inventory Platform Maintenance (US) Jul 23, 2026 07:00-09:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:54 UTC
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:54 UTC
Inventory Platform Maintenance (APAC) Jul 23, 2026 16:00-18:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:55 UTC
Impact:
- The Inventory Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:55 UTC
Purchase to Pay Platform Maintenance (EMEA) Jul 28, 2026 00:00-02:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Purchase to Pay system will not be available to users during this time.
- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window
- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.
- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:57 UTC
Impact:
- The Purchase to Pay system will not be available to users during this time.
- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window
- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.
- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:57 UTC
Labour Productivity Platform Maintenance (EMEA) Jul 28, 2026 00:00-02:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:37 UTC
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:37 UTC
Purchase to Pay Platform Maintenance (US) Jul 28, 2026 07:00-09:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The Purchase to Pay system will not be available to users during this time.
- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window
- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.
- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:57 UTC
Impact:
- The Purchase to Pay system will not be available to users during this time.
- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window
- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.
- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is complete
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 08:57 UTC
Labour Productivity Platform Maintenance (APAC) Jul 28, 2026 16:00-18:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:38 UTC
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:38 UTC
FnB Platform Maintenance (EMEA) Jul 29, 2026 00:00-02:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The FnB Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:39 UTC
Impact:
- The FnB Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:39 UTC
Recipe Menu Engineering Platform Maintenance (EMEA) Jul 30, 2026 05:00-07:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:35 UTC
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:35 UTC
Recipe Menu Engineering Platform Maintenance (US) Jul 30, 2026 07:00-09:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:36 UTC
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:36 UTC
Recipe Menu Engineering Platform Maintenance (APAC) Jul 30, 2026 16:00-18:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:36 UTC
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Jul 08, 2026 - 10:36 UTC
