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Welcome to our Hive Service Status!
We aim to keep you informed about any issues that might affect your Hive products. Rest assured, our team is on it, and we're committed to providing timely updates. Be sure to check back regularly for the latest information and solutions.
Hive App
“Next” button hidden when trying to create a new action in the app on Android only We are aware of an issue whereby the “Next” button is hidden in the app when trying to create a new action on Android devices only
This could potentially affect other pages also. We apologise for any inconvenience this causes. Our teams are currently investigating the issue.
There is a current workaround: If you change your navigation mode in the display settings of your phone from “Buttons” to “Swipe gestures” the “Next” button is then visible.
Hive Action Notification Preferences Issue We’re aware of an issue where customers are currently only receiving push notifications for their Hive actions, even if email and text notifications are selected.
Additionally, if push notifications are not selected but email and text are, a push notification is still sent.
Our team is investigating and working on a fix. Thank you for your patience while we resolve this.
Heating & Brightness Controls on Apple Watch We’re currently looking into an issue that prevents heating targets and bulb brightness from being adjusted using the Apple Watch.
Our team is working to resolve this as quickly as possible. In the meantime, you can still manage your heating and lighting settings through the Hive mobile app.
Thank you for your patience while we investigate this.
Hive Hub Displaying Offline When it's Online We’re aware of an issue where the app may incorrectly show your Hub as offline even when it is actually online.
If you notice that your app is showing your Hub as offline, please try force closing and reopening the app. In many cases, this resolves the problem and confirms that your Hub is connected as normal.
Our team is actively investigating the cause, and we’re working to resolve it as quickly as possible. We apologise for any inconvenience this may cause.
Solar & Battery Insights Displaying Incorrectly Some customers may notice unusual spikes at midnight in the Solar & Battery history graph, with little activity shown during the rest of the day. This is a display issue that may make it look like energy was generated or exported overnight, which isn’t correct.
Your Summary figures remain accurate and your actual energy data is not affected. For the correct daily totals, please refer to the Summary section.
We’re working on a fix, which will be included in a future update. Thank you for your patience and apologies for any inconvenience caused.
Smart Heating
“Error Limit Exceeded” Message When Installing Heating Some users with new heating installations are seeing a “Error Limit Exceeded” error when setting up devices in the Hive app.
To fix this:
- Try resetting and pairing your heating devices.
- If you're installing Hive v4 heating (with OpenTherm), make sure your Hive Hub stays plugged in for at least 10 minutes before reinstalling — this allows it to update to the latest version.
For step-by-step reset and pairing instructions, click here.
Hive Hubs
Nano 3 Hub Going Offline During Setup We’ve found that a small number of Nano 3 Hubs may go offline during or just after the initial firmware update — especially when connected via Wi-Fi instead of Ethernet.
How to spot it:
If your Hub shows no LED light after setup, it may have dropped offline.
How to fix it:
Try a quick power cycle.
A power cycle is a simple process to reset a device. Here’s how you can do it:
- Turn off the device: Unplug it from the power source or switch it off.
- Wait for a few seconds: Usually, 10-30 seconds is enough.
- Turn the device back on: Plug it back in or switch it on.
TIP: For a more stable connection, we recommend plugging the Hub directly into your router using an Ethernet cable.
Nano 3 Hub Showing a Solid Red Light What’s happening?
Some users may notice their Nano 3 hub is showing a solid red light, even though everything is working as expected.
What does this mean?
If the hub has a solid red light but Hive devices and the app are working normally, the hub is still online and connected. The light is incorrect and does not indicate a real fault.
What do I need to do?
You don’t need to take any action. The hub will continue to work as normal.
What are we doing about it?
We’re aware of this issue and are working on a fix. This will be resolved in a future hub software update.
Hive Plus
Stuck on ‘Done’ During Hive Plus Setup Some users may find that tapping ‘Done’ during the Hive Plus setup doesn’t move them to the next step. This usually happens when the Home address hasn’t been set up correctly — often due to the Hive multi-Home feature.
To fix this, please contact Hive Support. A live agent can update your Home address, and once that’s done, you should be able to continue with the Hive Plus onboarding.
Thanks for your patience while we work on improving the experience.
Secure Charging Not Working on Sync Chargers We are aware of an issue where the secure charging feature in the Hive App is not working for Sync chargers.
We apologise about this, and a fix is currently being worked on. Users with a Sync charger should disable the secure charging feature if they are encountering issues with it.
