Automations and Scripting — Degraded
Update - The issue causing automations, scripts, and scheduled tasks to remain queued on NMS delegates has been resolved for affected customers in the EU region following a successful targeted hotfix, which we have confirmed through testing.

To fully address this across all regions, we will be rolling out the same fix via scheduled maintenance plans next week. Each affected region will receive advance notice of its specific maintenance window through this status page. No action is required from customers in the meantime.

We appreciate your patience and apologize for any disruption this may have caused.
Jul 17, 2026 - 16:51 CDT
Update - Our testing indicates the issue is remediated within EU. We are assessing the scope of customers affected in our other regions so we can hotfix as necessary to minimize impact to all customers. More updates to come as we progress through those remediation steps.
Jul 16, 2026 - 19:10 CDT
Update - We have successfully deployed the hotfix to the affected customers in EU. We are validating the fix is working as expected.
Jul 16, 2026 - 18:49 CDT
Update - We are preparing to deploy a targeted hotfix for the customers who are currently affected by this issue in our EU region. There will be a brief disruption of API and Web portal access for a subset of customers while we push the change.
Jul 16, 2026 - 17:34 CDT
Identified - We have identified that the issue is only affecting NMS delegates. To identify NMS delegates navigate to the Devices page, select the More Filters button in the top bar and select NMS Delegate.
Jul 16, 2026 - 15:19 CDT
Update - We are continuing to investigate this issue.
Jul 16, 2026 - 13:17 CDT
Update - We are continuing to investigate this issue.
Jul 16, 2026 - 12:19 CDT
Update - We are continuing to investigate this issue.
Jul 16, 2026 - 12:18 CDT
Update - We are continuing to investigate this issue.
Jul 16, 2026 - 12:17 CDT
Investigating - Some customers may experience automations, scripts, and scheduled tasks remaining in a queued state and not executing. Affected devices will otherwise appear online and healthy. We have identified the cause and a fix is in progress. Further updates will follow as deployment timing is confirmed.
Jul 16, 2026 - 12:16 CDT
Uptime over the past 90 days. View historical uptime.
United States (US) Operational
90 days ago
100.0 % uptime
Today
Europe (EU) Operational
90 days ago
99.96 % uptime
Today
Australia (OC) Degraded Performance
90 days ago
100.0 % uptime
Today
Canada (CA) Degraded Performance
90 days ago
100.0 % uptime
Today
United States (US2) Degraded Performance
90 days ago
100.0 % uptime
Today
Federal (Moderate) Operational
90 days ago
99.99 % uptime
Today
Japan (JP) Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Internal Maintenance - 7-20-2026 - EU Jul 20, 2026 14:00-17:00 CDT

We will be performing internal maintenance to improve scalability of systems
Posted on Jul 17, 2026 - 18:56 CDT
Jul 19, 2026

No incidents reported today.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Release 13.0.55-f - FedRAMP Moderate
Update - The scheduled maintenance has been completed.
Jul 17, 01:43 CDT
Completed - The scheduled maintenance has been completed.
Jul 17, 01:42 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 17, 00:17 CDT
Update - We are continuing the release. You may see a temporary disruption with agent services at this time.
Jul 16, 23:27 CDT
Update - We are continuing to deploy backend services and will be deploying new Agents shortly. You may see a temporary loss of agent connectivity over the next hour.
Jul 16, 21:55 CDT
Update - We have completed updating the components and are moving on to backend services. You may see a temporary loss of agent connectivity over the next hour.
Jul 16, 20:56 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:09 CDT
Scheduled - We will be undergoing scheduled maintenance.
Jul 14, 10:14 CDT
Jul 16, 2026
Infrastructure Maintenance - OC
Completed - The scheduled maintenance has been completed.
Jul 16, 11:11 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 16, 10:54 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 16, 10:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:09 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 14, 15:11 CDT
Release US2 - 14.1.0
Completed - The scheduled maintenance has been completed.
Jul 16, 02:24 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 16, 01:49 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 16, 01:03 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 16, 00:03 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 23:03 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 22:02 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 21:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance.
Jul 14, 09:50 CDT
Jul 15, 2026
Infrastructure Maintenance - CA
Completed - The scheduled maintenance has been completed.
Jul 15, 21:47 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 15, 21:22 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 21:09 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:11 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 14, 15:10 CDT
Release OC - 14.1.0
Completed - The scheduled maintenance has been completed.
Jul 15, 12:22 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 15, 10:36 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 10:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 CDT
Scheduled - We will be undergoing scheduled maintenance.
Jul 14, 14:30 CDT
EU - Processing Delay in Scheduled Services
Resolved - This incident has been resolved.
Jul 15, 12:05 CDT
Update - We are continuing to monitor for any further issues.
Jul 14, 11:58 CDT
Update - We are continuing to monitor for any further issues.
Jul 14, 04:38 CDT
Update - We are continuing to monitor for any further issues.
Jul 13, 19:30 CDT
Update - We are continuing to monitor for any further issues.
Jul 13, 17:50 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 10:55 CDT
Update - We are continuing to work on a fix for this issue.
Jul 13, 10:15 CDT
Update - We are continuing to work on a fix for this issue.
Jul 13, 08:07 CDT
Identified - The issue has been identified and working on the remediation
Jul 13, 06:40 CDT
Investigating - We are currently investigating this issue.
Jul 13, 04:23 CDT
Infrastructure Maintenance - NA
Completed - The scheduled maintenance has been completed.
Jul 15, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time to make improvements to our database infrastructure.
Jul 13, 11:43 CDT
Jul 14, 2026
Infrastructure Maintenance - EU
Completed - The scheduled maintenance has been completed.
Jul 14, 17:08 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 14, 16:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 14:44 CDT
Scheduled - We will be undergoing scheduled maintenance during this time to make improvements to our database infrastructure.
Jul 13, 11:42 CDT
Release 14.1.0 - JP
Completed - The scheduled maintenance has been completed.
Jul 14, 12:35 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 14, 11:09 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 14, 11:01 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 14, 10:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 09:01 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 10, 10:43 CDT
Jul 13, 2026
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
EU - Processing Delay in Scheduled Services
Resolved - This incident has been resolved.
Jul 10, 04:08 CDT
Update - We are continuing to monitor for any further issues.
Jul 10, 03:02 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 02:42 CDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 02:35 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 02:27 CDT
Update - We are continuing to investigate this issue.
Jul 10, 02:01 CDT
Investigating - We are currently experiencing a delay in processing of scheduled tasks for multiple products. We are investigating and will update as soon as we have more information.
Jul 10, 00:56 CDT
Jul 9, 2026
Dropsuite performance degradation for EU hosted service
Resolved - This incident has been resolved.
Jul 9, 16:31 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 15:18 CDT
Update - We are continuing to work on a fix for this issue.
Jul 9, 15:08 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 13:21 CDT
Investigating - We are currently investigating reports of degraded performance affecting some users in the EU region. Other regions may experience intermittent impact. Our team is actively working on a resolution. We will provide updates as more information becomes available.
Jul 9, 12:37 CDT
Dashboard - Performance Degradation
Resolved - This incident has been resolved.
Jul 9, 10:14 CDT
Update - We are continuing to monitor for any further issues.
Jul 9, 08:07 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 06:57 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 05:56 CDT
Update - We are continuing to investigate this issue.
Jul 9, 04:55 CDT
Investigating - We are aware of and investigating reports of customers experiencing dashboard-wide errors and slowness, primarily affecting the backup module (backup loading errors, missing backup tab, "error fetching bucket lists") and vulnerability reporting (blank vulnerability details showing only total devices impacted).
Jul 9, 03:55 CDT
Jul 8, 2026
Release 14.0.10 - CA
Completed - The scheduled maintenance has been completed.
Jul 8, 23:34 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 8, 22:20 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 8, 21:57 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 8, 21:04 CDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:03 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 7, 18:02 CDT
Release 14.0.10 - EU
Completed - The scheduled maintenance has been completed.
Jul 8, 22:05 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 8, 20:00 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 8, 19:08 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 8, 18:08 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 8, 17:07 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 8, 16:06 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 8, 15:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 14:01 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 7, 10:42 CDT
Release 14.0.10 - OC
Completed - The scheduled maintenance has been completed.
Jul 8, 12:25 CDT
Update - We are continuing to verify the maintenance items.
Jul 8, 12:04 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 8, 10:45 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 8, 10:41 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 8, 09:48 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 09:01 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 5, 21:03 CDT
Federal (Moderate): Investigating agent connection issues
Resolved - This incident has been resolved.
Jul 8, 10:52 CDT
Update - We are continuing to monitor for any further issues.
Jul 8, 10:09 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 09:51 CDT
Identified - We have identified the issue and are verifying the fix.
Jul 8, 09:44 CDT
Investigating - We are currently investigating this issue.
Jul 8, 09:22 CDT
Jul 7, 2026
Release 14.0.10 - JP
Completed - The scheduled maintenance has been completed.
Jul 7, 13:15 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 7, 11:20 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 7, 10:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 09:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 5, 17:35 CDT
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

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