Resolved -
During the incident, users experienced issues navigating the Procore Web Application. Our engineering team has restored normal functionality after making adjustments to mitigate impact from our Third-party Vendor. This incident has been resolved.
Jul 6, 08:28 PDT
Update -
We are observing normal behavior on the Procore Web Application. Our engineering team will continue to monitor this incident.
Additional updates will be provided as new information becomes available.
Jul 6, 07:44 PDT
Update -
Our engineering team is observing long load times for some users on the Project Home page as a follow-up from the earlier event. We are actively working to mitigate this experience.
Additional updates will be provided as new information becomes available.
Jul 6, 07:20 PDT
Update -
Our engineering team has observed that this impact was a result of a Third-party vendor issue. We are continuing to investigate and ensure impact is fully mitigated and will not recur. Additional updates will be provided as information becomes available.
Jul 6, 06:51 PDT
Monitoring -
Our engineering team has implemented a solution to remediate intermittent upstream connect errors and login unavailability affecting some customers when accessing the platform. We are monitoring the situation to ensure a complete resolution.
Additional updates will be provided as new information becomes available.
Jul 6, 06:25 PDT
Update -
We are continuing to investigate this issue.
Jul 6, 05:52 PDT
Investigating -
Our engineering team is investigating an issue causing upstream errors when navigating the platform and errors when attempting to login to Procore. We are actively working towards a solution.
Additional updates will be provided as new information becomes available.
Jul 6, 05:51 PDT
