All Systems Operational

About This Site

Cisco Cloud Security, which includes Umbrella, Secure Connect, and Cloudlock have a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

The Cloud Security Service portal provides complete transparency so you can always see the current status of all the Cloud Security Services.

Umbrella Africa Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Asia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Australia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Europe Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella North America Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella South America Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Global Operational
API Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Documentation Operational
Phone Support Operational
Support Portal Operational
Dashboard Operational
Network Tunnels Operational
Reserved IP Operational
Virtual Appliance Operational
UI Operational
Secure Connect Africa Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Asia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Australia Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Europe Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect North America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect South America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Global Operational
Cloud Malware Detection Operational
DLP Operational
Identity Operational
CloudLock Operational
Activities Operational
Apps Firewall Operational
DLP Operational
Enterrpise APIs Operational
Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cisco Umbrella - [Planned Maintenance] API - Global - From 2026-07-18 16:00 UTC to 2026-07-18 19:00 UTC Jul 18, 2026 16:00-19:00 UTC

Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The maintenance window has been scheduled for an infrastructure upgrade. This upgrade will enhance system performance, reliability, and stability during periods of high activity.

Date and Time: July 18th, 16:00 UTC to July 18th, 19:00 UTC

Impact:
During this maintenance period, the Umbrella Enforcement API will be temporarily unavailable. Customers using API-based integrations to add or remove enforcement actions may experience failed requests. Existing policies and protections will continue to function normally.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Posted on Jun 27, 2026 - 18:11 UTC

Cisco Secure Connect - [Planned Maintenance] SWG Roaming Traffic Steering - Asia (Japan) - Phased Rollout Jul 21, 2026 16:00-17:00 UTC

Update - The July 14, 16:00–17:00 UTC traffic steering activity (0% to 10%) has been rescheduled to July 21, 16:00–17:00 UTC.

The schedule for the remaining traffic steering phases will be communicated in a future update.

No customer impact is expected during these maintenance activities.
Jul 13, 2026 - 23:08 UTC
Update - As part of the phased traffic steering rollout for non-Reserved IP SWG roaming customers in Japan, the following maintenance windows are also planned:

July 14, 16:00 – 17:00 UTC: 0% to 10%
July 17, 16:00 – 17:00 UTC: 10% → 25%
July 20, 16:00 – 17:00 UTC: 25% → 50%
July 23, 16:00 – 17:00 UTC: 50% → 75%
August 3, 16:00 – 17:00 UTC: 75% → 100%

No customer impact is expected during these maintenance windows. Traffic steering is expected to complete without service disruption.
Jul 09, 2026 - 16:36 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco will perform phased traffic steering for non-Reserved IP SWG roaming customers in Japan. During these maintenance windows, non-Reserved IP SWG roaming traffic will be gradually shifted to DCv2 data centers according to the following schedule:

July 14, 16:00 – 17:00 UTC: Traffic steering from 0% to 10%
July 17, 16:00 – 17:00 UTC: Traffic steering from 10% to 25%
July 20, 16:00 – 17:00 UTC: Traffic steering from 25% to 50%
July 23, 16:00 – 17:00 UTC: Traffic steering from 50% to 75%
Aug 3, 16:00 – 17:00 UTC: Traffic steering from 75% to 100%

This proactive notification is being provided for awareness. No customer impact is expected during any phase of this rollout.

Impact:
No customer impact is expected during this maintenance. Traffic steering is expected to complete without service disruption.

Data Centers
Asia (Japan): ap-northeast-1_1, ap-northeast-3_1

Target DCv2 Data Centers
Asia (Japan): csc_ap-northeast-1_1_0, csc_ap-northeast-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Jul 08, 2026 - 16:52 UTC
Jul 16, 2026

No incidents reported today.

Jul 15, 2026
[Cisco Umbrella] - Intermittent Service Degradation - Global
Resolved - Mitigation actions have been completed, and Umbrella services are operating normally.

We're Here to Help
If you have any questions or need assistance, please contact our support team.
Jul 15, 18:09 UTC
Monitoring - Mitigation actions have been completed, and the affected Umbrella services are recovering. Policy processing, policy updates, configuration changes, SCIM provisioning, DLP policy propagation, and DLP reporting event processing are returning to normal operation.

We are continuing to monitor service stability to ensure a full recovery.
Jul 15, 17:54 UTC
Update - In addition to the previously communicated impact, customers using SCIM provisioning from Microsoft Entra ID (Azure AD), Okta, or Duo may experience failures synchronizing users and groups to Umbrella. As a result, new users, group membership changes, and identity updates will not be reflected until synchronization is restored. Existing policies and traffic enforcement for previously synchronized identities are not expected to be affected.

Customers may also experience delays in DLP policy propagation and DLP reporting event processing. No data is lost; however, DLP policy changes may take longer than usual to be reflected in scan operations, and reporting events may be delayed in the Dashboard and log exports.
Jul 15, 15:46 UTC
Identified - Customers may experience issues with the Umbrella Dashboard, policy processing, policy updates, configuration changes, and DLP Core connectivity. Existing configurations remain in place, and ongoing traffic processing is not expected to be impacted unless it requires the affected policy processing.
Jul 15, 15:32 UTC
Cisco Umbrella - Intermittent API call failures - Global
Resolved - The mitigation has been successfully completed across all regions, and the affected Identity service is operating normally.

Policy processing for ZTA traffic, ZTNA enrollment, new policy creation, and new user connections have been restored. Existing configurations and ongoing data traffic remain unaffected.

We appreciate your patience while we worked to resolve this issue.
Jul 15, 14:37 UTC
Monitoring - Mitigation actions have been completed in Europe. Cisco is continuing mitigation region by region and monitoring service stability throughout the process.
Jul 15, 12:47 UTC
Update - The issue may impact policy processing for ZTA traffic , ZTNA enrollment , which could result in issues accessing Private Resources. New policy creation and new user connections may also be affected. Existing configurations remain in place, and ongoing data traffic is not expected to be impacted unless it requires affected policy processing.
Jul 15, 10:55 UTC
Investigating - We are investigating a potential issue with Identity service affecting customers connecting globally.

The issue is impacting new policy creation and new user connections; existing configurations and ongoing data traffic are not affected. Customers may experience intermittent failures impacting firewall and remote access.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Jul 15, 09:11 UTC
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026
Cisco Umbrella - DNS and Secure Web Gateway timeout errors - North America (Mexico)
Resolved - The connectivity issues affecting the Mexico region have been resolved. The data center was brought back into rotation at 10:20 UTC, and all services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We're Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to improve your Cisco Umbrella experience.
Jul 11, 10:32 UTC
Update - We have identified that the connectivity issues affecting the Mexico region are due to a fiber cut in the area. To ensure service stability, we have temporarily adjusted our traffic routing for this location.

While this action minimizes the impact for most users, some may still experience intermittent access issues when visiting certain location-sensitive websites. Our team is working to repair the connection and restore full service as quickly as possible.

We appreciate your patience and understanding as we work to improve your Cisco Umbrella experience.
Jul 11, 02:27 UTC
Identified - We are taking the MEX1 EDC site in Mexico out of rotation due to ongoing issues impacting anycast services, including DNS and Secure Web Gateway.

This action is expected to mitigate most customer impact for traffic routed through this location. Some users may experience geo-blocking when accessing location-sensitive websites, including certain banking or government websites.

Our engineering teams continue to monitor the service and work with carrier providers to restore normal resiliency. Updates and additional details will be provided as new information becomes available.
Jul 10, 23:42 UTC
Update - We are continuing to investigate the issue.
Jul 10, 23:36 UTC
Investigating - Cisco Umbrella - DNS and Secure Web Gateway timeout errors - South America

We are investigating an issue affecting DNS and Secure Web Gateway traffic for customers routed through the Mexico region.

Customers may experience intermittent DNS resolution issues and 504 or 50X timeout errors when using Umbrella services in this region.

Our engineering teams are actively investigating and working with the carrier providers to mitigate the impact and restore normal service. Updates and additional details will be provided as new information becomes available.

We appreciate your patience and understanding during this time.
Jul 10, 23:21 UTC
Jul 10, 2026
Jul 9, 2026
Cisco Umbrella- Dashboard Component Intermittent Issues - Global
Resolved - The issue affecting dashboard component has been resolved.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Jul 9, 02:13 UTC
Monitoring - We have identified a spike contributing to the intermittent issue affecting dashboard component loading and related service access.

Investigation is still underway, including enhanced monitoring and increased debug logging to capture additional details if the issue recurs.

We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
Jul 8, 23:04 UTC
Investigating - We are currently investigating intermittent issues affecting the dashboard component.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Jul 8, 19:09 UTC
Jul 8, 2026
Cisco Umbrella - UI Login Issues - Global
Resolved - The single sign-on issue affecting Cisco Security Cloud access to the Umbrella UI has been resolved. Customers should now be able to log in successfully.

Thank you for your patience and understanding.
Jul 8, 16:55 UTC
Monitoring - Customers using Cisco Security Cloud to access the Umbrella UI may experience login issues due to a single sign-on issue affecting Cisco Security Cloud.

Login functionality is recovering, and many users are now able to access the UI successfully. We are continuing to monitor the service as it returns to normal operation.

Thank you for your patience.
Jul 8, 16:32 UTC
Jul 7, 2026
[Cisco Secure Connect] – Certificate Issuance and Renewal Issue - Global
Resolved - The issue affecting certificate issuance and renewal for the Cisco Secure Connect platform globally between 12:16 UTC and 13:00 UTC on July 07, 2026 has been resolved. All services are now operating normally, and customers can resume onboarding and provisioning new sites.

We apologize for any inconvenience caused and thank you for your patience.

We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure onnect experience.
Jul 7, 13:14 UTC
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
Cisco Secure Connect - [Planned Maintenance] Meraki SD-WAN Head-End - United Kingdom, Netherlands and France (Europe) - From 2026-07-02 21:00 UTC to 2026-07-03 02:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 3, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
We will be performing scheduled maintenance to implement routing updates for Secure Connect. These changes include customer patching and performance optimizations to improve overall service reliability.

Date and Time: July 2nd, 21:00 UTC to July 3rd, 02:00 UTC

Impact:
No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required.

Data Centers
United Kingdom (Europe):LON1
France (Europe): CDG1
Netherlands (Europe): AMS1

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support.
Jun 20, 05:51 UTC
Jul 2, 2026
Cisco Secure Connect - [Planned Maintenance] Meraki SD-WAN Head-End - Singapore and Australia - From 2026-07-02 16:00 UTC to 2026-07-02 20:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
We will be performing scheduled maintenance to implement routing updates for Secure Connect. These changes include customer patching and performance optimizations to improve overall service reliability.

Date and Time: July 2nd, 16:00 UTC to July 2nd, 20:00 UTC

Impact:
No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required.

Data Centers
Singapore: SIN1
Australia : MEL1

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support.
Jun 22, 17:07 UTC
Cisco Secure Connect - [Planned Maintenance] Meraki SD-WAN Head-End - Canada, US - From 2026-07-02 10:00 UTC to 2026-07-02 14:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 10:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
We will be performing scheduled maintenance to implement routing updates for Secure Connect. These changes include customer patching and performance optimizations to improve overall service reliability.

Date and Time: July 2nd, 10:00 UTC to July 2nd, 14:00 UTC

Impact:
No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required.

Data Centers
US Central: DFW1
US Midwest: MIN1
US West: PAO1
Canada: YYZ1

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support.
Jun 20, 05:40 UTC
Cisco Secure Connect - [Planned Maintenance] Meraki SD-WAN Head-End - Brazil, US Northeast, US Southeast - From 2026-07-02 06:00 UTC to 2026-07-02 10:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
We will be performing scheduled maintenance to implement routing updates for Secure Connect. These changes include customer patching and performance optimizations to improve overall service reliability.

Date and Time: July 2nd, 06:00 UTC to July 2nd, 10:00 UTC

Impact:
No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required.

Data Centers
Brazil: SAO1
US Northeast: ASH1
US Southeast: MIA1

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support.
Jun 20, 05:34 UTC
Cisco Secure Connect - [Planned Maintenance] Remote Access (Client), North America - From 2026-07-02 05:00 UTC to 2026-07-02 08:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 05:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
We are performing standard upgrades to the Cisco Secure Connect Remote Access infrastructure. During this period, users at sites with higher traffic volumes may experience degraded traffic throughput for approximately 15 minutes

Date and Time
July 2nd, 05:00 UTC to July 2nd, 08:00 UTC

Impact
During the scheduled maintenance window, users at sites with higher traffic volumes may experience degraded traffic throughput for approximately 15 minutes. This temporary degradation is expected as tunnel configurations synchronize. No user action or mitigation is required, and normal traffic throughput will automatically resume once the synchronization completes.

Data Centers
United States (Virginia) ash1.edc

Components
Remote Access (Client)

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jun 25, 16:32 UTC
Cisco Secure Connect - [Planned Maintenance] Remote Access (Client), Europe - From 2026-07-02 00:00 UTC to 2026-07-02 04:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
We are performing standard upgrades to the Cisco Secure Connect Remote Access infrastructure. During this period, users at sites with higher traffic volumes may experience degraded traffic throughput for approximately 15 minutes

Date and Time
July 2nd, 00:00 UTC to July 2nd, 04:00 UTC

Impact
During the scheduled maintenance window, users at sites with higher traffic volumes may experience degraded traffic throughput for approximately 15 minutes. This temporary degradation is expected as tunnel configurations synchronize. No user action or mitigation is required, and normal traffic throughput will automatically resume once the synchronization completes.

Data Centers
Germany : fra1.edc
United Kingdom : lon1.edc
Netherlands : ams1.edc

Components
Remote Access (Client)

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jun 25, 16:30 UTC
Cisco Secure Connect - [Planned Maintenance] Meraki SD-WAN Head-End - South Africa, Germany and France (Europe) - From 2026-07-01 21:00 UTC to 2026-07-02 02:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
We will be performing scheduled maintenance to implement routing updates for Secure Connect. These changes include customer patching and performance optimizations to improve overall service reliability.

Date and Time: July 1st, 21:00 UTC to July 2nd, 02:00 UTC

Impact:
No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required.

Data Centers
Germany (Europe): FRA1
France (Europe): MRS1
South Africa: CPT1

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support.
Jun 20, 05:27 UTC
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