Welcome to our customer support center!

Open iT Support is responsible for any issues with the Open iT Software that are related to the running of the software itself, and installation and/or configuration if that has been performed by Open iT personnel. Open iT Support will make a sincere effort to see that each issue is resolved to the satisfaction of the Customer. Open iT Support will act on any issues reported by Customer (support requests).

Likewise, Support will help the Customer in solving issues related to the running of the Software that is determined to be caused by factors external to the software (like configuration errors by Customer, factors related to the hardware environment, etc.), but does not have a legal obligation to resolve such issues.

Open iT Support exists to improve the Customer's experience with Open iT software. We will do our best to resolve all issues in a timely and expedient fashion.

• Submit support requests by opening a new ticket.
• Check the status of your active support tickets.
• Browse our knowledgebase to see if your question(s) have been answered previously or if there is some helpful advice you can apply to your Open iT installation.