We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Tweet @AskSalesforce for help
Customers are abandoning AI agents that feel unpredictable
A clever chatbot persona isn't enough to drive adoption—brands need reliable AI that acts like a trusted employee
Here are 3 ways to build agents customers actually trust:
Define core company values upfront to dictate
39% of consumers now let AI do the product discovery
Shopping behavior has officially shifted, and agentic commerce changes how brands get discovered
Here are 3 ways to stay visible to LLMs:
→ Clean up product data with structured details and natural search terms
→ Feed
Slackbot can now do anything @salesforce can. All you have to do is ask.
New Salesforce MCP servers connect your CRM, Data 360, @MuleSoft, @tableau, and AI agents directly to Slackbot in Slack. Everything you need to move work forward, all in one place. 🙌
🎉 Congratulations to the Salesforce MVP Class of 2026.
Thank you for leading with expertise, generosity, and heart — and for helping the Trailblazer Community succeed. 💙
Sales teams: what if an AI agent could research, prioritize, and engage the right prospects — helping reps book meetings and move pipeline forward?
That’s Hunter, your 🆕 always-on Prospecting Agent in Agentforce Sales.
Coming in our Summer ’26 Release.
AI pricing can be complicated. 🤔
Tokens. Conversations. API calls. The meter's always running, even when the AI fails.
Agentforce Help Agent flips that: You only pay when it resolves the customer's issue.
After two years as customer zero with Agentforce on our own help site,
