Webchat
Engage with your customers while they are on your website
“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
Centralize in a shared inbox, automate follow-up, and keep your whole team aligned on every lead.
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🎉 No credit card required!
Engage with your customers while they are on your website
Engage visitors 24/7, qualify leads, and book meetings automatically.
Capture leads, bookings and quote requests from your website
Text with leads directly from the timeline.
Manage messages from Facebook, Instagram and WhatsApp.
Collect leads via your team’s shared email.
Auto-assign texts, emails and messages to the right person for fast responses.
Manage all of your customer conversations in one place – Nutshell.
Launch broadcasts in minutes and automate follow-up that feels personal.
Train your chatbot using webpages and documents
Automate responses to common questions 24/7
Define response behavior and topic management
Hand off to a real agent seamlessly
AI-generated conversation starters
Offer chat, SMS, and forms in one simple on-site experience.
Enable chat, call, text, quote, book & quote actionsAutomate lead-capturing via engagement bar actions
Customize appearance according to your brandLearn more about SMS messaging
Manage chat, SMS, email, and social in one place so no leads slip through the cracks.
Centralize messages from multiple channels.Assign conversations to the right agent or team.Track conversation history for full context.
Collect and assign leads via your shared email inboxes.Learn more about omni-channel inbox
The Engagement report helps you understand the impact of your chat widget on your website.
Visualize how visitors interact with your Chat widget
Measure impressions, opens and actions taken (chats, bookings, calls, etc.)Spot bottlenecks in your funnel and optimize your web chat experience
We want you to succeed. That’s why we don’t charge for support. Our friendly support team has your back from the moment you start your trial.
We’ll even help migrate your data so you can get up-and-running fast. Onboarding and implementation services are available if you need them.
Try Nutshell free for 14 days or let us show you around before you dive in.
🎉 No credit card required!
Pricing shown is based on annual commitment
Engagement Foundation is included with all CRM plans.
An Engagement Pro subscription is required for 1:1 SMS
Their AI chatbot is very intuitive and if I can’t figure out the answer from there, their support team is very friendly and responsive.
Reviews
4.3
1,410
Ready to see real growth? Nutshell helps businesses like yours achieve significant improvements in key performance areas.
Traditional CRMs store customer data and manage sales processes. Nutshell Engagement goes further by enabling real-time, two-way communication across SMS, web chat, and social channels—all in one platform. It’s about actively engaging customers, not just tracking them.
Yes! Nutshell Engagement combines SMS, web chat, AI chatbot, and social messaging (WhatsApp, Facebook, Instagram) in one unified inbox. You won’t need to wire together multiple tools or manage separate subscriptions—everything works seamlessly within your CRM.
When a visitor needs human help, your AI chatbot can instantly connect them to available team members. You control when handoffs happen by setting goals in your chatbot settings. If no one’s available, the chatbot captures their info so you can follow up.
You can purchase additional SMS message packs in increments of 250 messages (up to 10,000) directly from your Nutshell account. This ensures you never miss important conversations with leads and customers, even during high-volume periods.
Absolutely. Nutshell’s Engagement Inbox consolidates all your conversations—SMS, web chat, WhatsApp, Facebook Messenger, and Instagram DMs—in one place. You can assign threads, track conversations, and respond without switching between tools or tabs.
