Parcl Help (@parclhelp) / X

Parcl Help

1,280 posts

Parcl Help

@parclhelp

Official @parcl support account for all your questions. We're here to help 🤝

discord.gg/parcl

Joined July 2022

Parcl Help
@parclhelp
Dec 21, 2023
Hey Points Earners! We’re aware that some of you are reporting unexpected Points balances. There’s nothing to worry about as Points utilizes historical on-chain transactions. The dev team is regularly reviewing on-chain data to ensure that all transactions are being included ✍️
Parcl Help
@parclhelp
Mar 23, 2024
We've recently become aware of some users encountering issues accessing the points dashboard and managing LP positions in certain regions of Asia and Australia. Please be assured that your points and funds are secure. Our development team has been promptly notified, and they're
Parcl Help
@parclhelp
Dec 21, 2023
Points UI Update: The root cause of the issue causing UI errors with regard to Parcl Points has been identified. A fix is being worked on. More updates to come. We appreciate your patience & understanding!
Parcl Help
@parclhelp
Dec 21, 2023
Hey Points Earners! We’re aware that some of you are reporting unexpected Points balances. There’s nothing to worry about as Points utilizes historical on-chain transactions. The dev team is regularly reviewing on-chain data to ensure that all transactions are being included ✍️
Parcl Help
@parclhelp
Aug 21, 2024
🚨 Domain Secured & Trading Resumes 🚀 Great news, Parcl Traders! 🎉 Our domain is secure, and the exchange is back up as of 17:15 UTC. Thanks for hanging in there while we tackled the DNS attack head-on. 🔧 🔍 Phantom still has app.parcl.co blacklisted, but we're
Invest in Real Estate Globally: Faster, Simpler, Smarter | Parcl
From app.parcl.co
Parcl Help
@parclhelp
Aug 20, 2024
Critical Security Update 🚨 Monday at approx. 10 pm UTC, Parcl experienced a Front End & Social Account compromise. Specifically, a compromised account with access to the parcl (dot) co domain registrar repointed the nameserver records to an external provider. 🧵
Parcl Help
@parclhelp
Dec 19, 2023
Two significant product updates are now live within the @Parcl dApp 🆕 1) The site has restored support for Ledger signing for gasless transactions. Traders will now notice a Ledger toggle for all pop-ups that require a wallet signature. 🔐
Parcl Help
@parclhelp
Aug 21, 2024
Quick Update on Recent Issues 📢 It’s been 24 hours since the frontend and social account issues began. We’ve pinpointed the root cause and are on it—securing control of the domain is our top priority before we relaunch. Good news: All funds are safe within the Parcl V3
Parcl Help
@parclhelp
Aug 19, 2024
⚠️Security Update: Parcl dApp Under Review Parcl is currently investigating a potential issue with the Parcl dApp and a compromise of our official Twitter account. Please avoid interacting with the platform or any communications from our Twitter account for now. Our dev team is
Parcl Help
@parclhelp
Dec 30, 2023
All Points UI should now be operating normally. If you are still noticing issues, please create a support ticket in the Parcl Discord 👉 discord.gg/parcl
Parcl Help
@parclhelp
Dec 27, 2023
We're aware that some users are again reporting issues with the Points UI. The dev team is actively investigating. As with prior Points-related UI issues, rest assured that all Points are secure and are properly indexed via on-chain activity. Updates to follow.
Parcl Help
@parclhelp
Mar 6, 2024
Parcl is aware of reports that some users in Nigeria have been unable to access the dApp site. Nothing has changed on Parcl's side; there have been no changes made to restrict Nigerian users.
Parcl Help
@parclhelp
Feb 17, 2024
Parcl has identified an issue w/in the Points System where users are not receiving Points as expected. The dev team is actively investigating this issue to resolve it as quickly as possible. Your Points are secure. The system relies on on-chain data, which remains unaffected.
Parcl Help
@parclhelp
Mar 3, 2024
Replying to @X_RATED9129 and @Parcl
We're aware of reports that users in Nigeria have been unable to access the site. Nothing has changed on Parcl's side. You should reach out to your internet service provider (ISP).
Parcl Help
@parclhelp
Jun 13, 2023
Status Update: Resolved 🟢 "Many Amazon Web Services (AWS) are now fully recovered and marked Resolved on this event"
Parcl Help
@parclhelp
Jun 13, 2023
Status Update: Wallet Connection Issue Wallet connections are timing out due to an Amazon Web Services (AWS) outage This issue has been identified, and a fix is waiting to be rolled out. For more information, see the AWS status here ⬇️ health.aws.amazon.com/health/status
Parcl Help
@parclhelp
Feb 19, 2024
The issue affecting the Points System has been successfully resolved. An update is rolling out imminently, and you should soon see your corrected points on the Points Page.
Parcl Help
@parclhelp
Feb 17, 2024
Parcl has identified an issue w/in the Points System where users are not receiving Points as expected. The dev team is actively investigating this issue to resolve it as quickly as possible. Your Points are secure. The system relies on on-chain data, which remains unaffected.