---
title: "Support Services"
slug: support-services
date: 2023-07-26T11:49:36+00:00
modified: 2026-06-14T13:57:53+00:00
permalink: https://brightdata.com/support-services
type: page
---

# Support Services

[![4.6 out of five star rating on Trustpilot](https://brightdata.com/wp-content/themes/brightdata/assets/images/social/tp.svg?ver=16052024)](https://www.trustpilot.com/review/brightdata.com "4.6 out of five star rating on Trustpilot")[![4.7 out of 5 stars rating on G2](https://brightdata.com/wp-content/themes/brightdata/assets/images/social/g2.svg?ver=16052024)](https://www.g2.com/products/bright-data/reviews "4.7 out of 5 stars rating on G2")[![4.8 out of 5 stars rating on Capterra](https://brightdata.com/wp-content/themes/brightdata/assets/images/social/capterra.svg?ver=16052024)](https://www.capterra.com/p/208755/Bright-Data "4.8 out of 5 stars rating on Capterra")

For the majority of our customers, we provide an excellent standard support package complete with a service level agreement (SLA), ensuring a seamless experience. Nevertheless, we recognize that certain customers require extra assistance, personalized attention, and guidance. For those in search of a heightened level of support, we present advanced packages; each meticulously tailored to fulfill your production and onboarding requirements.

Support servicesStandard PlanPremium PlanEnterprise PlanStandard working hoursBusiness days (Timezone based)24/724/7Help centerEmail based communicationPrioritized responsePeriodic updatesSubject matter expert consultingTechnical account managerDedicated Slack channelOn-boarding specialistQuarterly Technical Review (QTR)$2,500/Review\*
 \* Single review included

Monthly priceIncluded8% of monthly invoice up to $5K/month
(\*Min $500/month)$10K/month EligibilityEveryoneContact [\[email protected\]](/cdn-cgi/l/email-protection#5427353831271436263d333c20303520357a373b39)
or ask your account managerContact [\[email protected\]](/cdn-cgi/l/email-protection#e59684898096a587978c828d9181849184cb868a88)
or ask your account managerService level agreement (SLA)[Standard SLA](/sla)Contact [\[email protected\]](/cdn-cgi/l/email-protection#2350424f46506341514a444b57474257420d404c4e)
or ask your account managerContact [\[email protected\]](/cdn-cgi/l/email-protection#ccbfada0a9bf8caebea5aba4b8a8adb8ade2afa3a1)
or ask your account managerStandard Support (Included with all plans): Our standard support plan comes with a reliable Service Level Agreement (SLA) to ensure your data collection process runs smoothly. Access our extensive knowledge base and receive timely responses from our support team. Premium Support: 24/7 access to our team of support experts, benefiting from expedited response times and periodic updates on your ongoing inquiries. Enterprise Support: For large-scale and mission-critical projects, our Enterprise Support plan is the ultimate choice. Benefit from a dedicated technical account manager (TAM), 24/7 support availability, and improved SLAs to keep your data collection efforts optimized around the clock. Email our support at: [\[email protected\]](/cdn-cgi/l/email-protection)