All Systems Operational

Truevo Connect Acquiring Platform Operational
Truevo Gateway Operational
Unify Direct API (unify.truevo.com) Operational
MyTruevo API (api.my.truevo.com) Operational
Truevo EU API (truevo.eu) Operational
Connect Direct API (connect.truevo.com) Operational
Truevo Portals Operational
MyTruevo Portal Operational
Truevo Business Intelligence Portal Operational
Truevo Business Portal Operational
Truevo Reporting Operational
Transaction Detail Report Operational
Merchant Settlement Statements Operational
Settlement Breakdown Report Operational
Fraud Report Operational
Truevo Support Channels Operational
Telephone Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 1, 2026

No incidents reported today.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

External Service Provider Disruption
Resolved - This incident has been resolved.
Oct 20, 14:50 UTC
Monitoring - We are actively monitoring a service disruption affecting an external provider utilised by several payment platforms or banks, which may be affecting some cardholders' transaction capabilities.

For Truevo Clients: Our internal systems and platforms remain fully operational. We have not identified any issues within Truevo attributable to this external service incident.

If you have any questions, please contact us at support@truevo.com.
Oct 20, 13:58 UTC
Truevo Connect Acquiring Platform
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:00 UTC
Update - Our dedicated team of engineers will be carrying out maintenance on our Truevo Connect Acquiring Platform during the window below:

- On Tuesday, 20 October 2026, between 05:00 UTC and 06:00 UTC

During this period, we expect an interruption in transaction processing of up to 30 minutes. Our engineers will monitor this maintenance window closely.

If you have any questions, please contact us at support@truevo.com.
Oct 14, 08:14 UTC
Scheduled - Our dedicated team of engineers will be carrying out maintenance on our Truevo Connect Acquiring Platform during the window below:

- On Tuesday, 20 October 2026, between 05:00 UTC and 06:00 UTC

During this period, we expect an interruption in transaction processing of up to 30 minutes. Our engineers will monitor this maintenance window closely.

If you have any questions, please contact us at support@truevo.com.
Oct 7, 09:27 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

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