Head of Customer Success Engineering
I help enterprise engineering organizations successfully adopt developer platforms and DevOps tooling. Technical leader. Customer advocate. Builder.
↓ GitHub: github.com/wrainaud
A look at the work I've done across enterprise sales engineering, customer success, and developer platforms.
I'm a Customer Success Engineering leader with 8+ years of experience working at the intersection of technical sales, developer tooling, and enterprise platform adoption. I've partnered with engineering leaders at Fortune 500 companies to drive long-term platform success — from initial discovery through multi-year retention and expansion.
I've led complex enterprise engagements, designed and executed Proof-of-Concept programs, and represented companies at major developer conferences including AWS re:Invent, Google DevNext, and Gartner AIBS Summit.
Companies I've Worked AtClose collaboration with Account Executives and Sales teams. Deep technical engagement with engineering organizations. Strong feedback loop with Product. Focus on long-term customer value, measurable outcomes, and trust.
Lead the NA Customer Success Engineering org for enterprise adoption, retention, and expansion of JetBrains developer tooling. Manage and mentor CSEs, define regional strategy, and serve as technical executive partner for strategic accounts.
Led enterprise technical discovery, POC engagements, and product demos. Contributed to 220% YoY quota attainment in 2025. Represented JetBrains at AWS re:Invent, Google DevNext, Gartner AIBS, DeveloperWeek 2026, DPE Summit, and IntelliJ Gathering.
Technical SME for performance testing and observability. Led enterprise POCs and supported multi-million-dollar deals alongside account executives.
Achieved 100% ARR growth in 2021. Guided customers through evaluation, onboarding, and long-term adoption.
Delivered enterprise data architecture and governance solutions to C-level buyers. Achieved 42% revenue growth for the erwin product line in 2018 (TechXtend MVP Award).
Applications and tools built to explore ideas and solve real problems.
A full-stack web app for managing inventory tracking and reporting workflows, built with a team at Monmouth University.
Personal portfolio site (this one) built as a single-file HTML/CSS/JS artifact.
Monmouth University, 2019–2022
Rutgers University, 2017–2018
(HTML, CSS, JavaScript, SQL)
Monmouth University, 2011–2014
Whether you're exploring technical leadership partnerships, enterprise developer platform strategy, or just want to connect — feel free to reach out.
