Frequently Asked Questions

Student Mate is an AI-powered learning platform that helps students organize their study materials. Upload PDFs, audio notes, and documents, and our AI will generate summaries, flashcards, quizzes, and insights to help you learn more effectively.

Click "Get Started" on the home page, enter your email and create a password, or sign up with Google. You'll have immediate access to our free Starter plan with 5 AI credits per month.

Yes! We offer a 7-day free trial on our Pro plan. Plus, our Starter plan is free forever with 5 AI credits per month, so you can try out the platform without any commitment.

We support PDF files, PowerPoint presentations (PPTX), Word documents (DOCX), images (JPG, PNG), and audio files (MP3, M4A, WAV). The maximum file size is 100MB per file.

When you upload a document, our AI extracts the text and analyzes it to generate a comprehensive summary, key learning points, topics, and suggested tags. This typically takes 1-3 minutes depending on file size.

Absolutely! You can share documents with classmates via email invite or public link. You control permissions (view, comment, or edit), and collaborators can add notes, reactions, and bookmarks.

Our AI analyzes your document content to generate relevant quiz questions. While accuracy is typically high, we always recommend reviewing generated content. You can edit or regenerate any question you don't find suitable.

AI credits are used for AI-powered features. Each document upload and processing uses 1 credit. Generating quizzes, flashcards, and additional AI features may use additional credits depending on complexity.

You can cancel anytime from your account settings under Subscription. Cancellation takes effect at the end of your current billing period, and you'll retain access until then.

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at the next billing cycle.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All payments are securely processed through Stripe.

Yes, we take security seriously. All data is encrypted in transit and at rest. We use secure cloud storage and never sell your data to third parties. See our Privacy Policy for more details.

By default, your documents are private. Only you can see them unless you choose to share them with specific people or make them public. You have full control over document visibility.

Yes, you can delete individual documents or your entire account at any time. Deleted data is permanently removed from our servers within 30 days. You can also export your data before deleting.

Your documents are processed by AI to provide you with features, but we do not use your content to train our AI models. Your data remains yours and is not shared or sold.