Sort of – they are official Commodore® pre-orders with a money-back guarantee. As with crowdfunding, every penny goes first into manufacturing, then to the mission to reboot Commodore itself. By skipping Kickstarter, we avoid big platform fees and pass the savings on to you – just like our founder Jack Tramiel would’ve insisted (we know, we asked his son).

You’re charged now in USD (your local currency appears until checkout). Like Kickstarter and others, your pre-order funds build your machine.

Absolutely. You’re in control. Cancel anytime before shipping with a no-quibble money-back guarantee for a full refund – no questions asked. If you have an account, cancel with one click – just make sure you’re signed in with the same email your original order confirmation went to. No account? Then contact support, and we’ll sort it out fast.

Track your order any time from your My Orders page. That will be your ‘one source of truth’ every step of the way. We deliver from Commodore & Commodore partner hubs across the USA, APAC, the UK, and the EU (including our original 1980s Corby building, which we used for some Christmas 2025 deliveries!). If you’re farther out, we ship via trusted couriers like DHL, FedEx, UPS, or even Chickenlips Express.

USA: Sales tax is added at checkout only where required.

UK & Europe: VAT/IVA/MwSt is added at checkout.

If your country charges import tariffs (e.g., the USA), you’ll see a “Tariff Tax” at checkout. In 2026, some tariffs were ruled unlawful, but they did not go away completely, and as of April 2026, we are still charged a tariff on imported goods. Our checkout line covers everything upfront, so there’s nothing more to pay later. We don’t control these fees, but we at least avoid surprises. If tariffs drop after you pay, we’ll refund you if/when we receive a refund (which we expect to take many months). If they rise a lot before shipping, we may adjust – but only if truly needed to protect Commodore’s future.

We aim to prepay duties (DDP) where possible. In some places (e.g., Norway, Australia, New Zealand, Singapore), you might get a tax refund before shipping. Some countries may still charge customs fees on arrival – these aren’t included, and as is commonplace, these are your responsibility.

This is new, hardware-based Commodore 64 tech, not a software emulator. It features SID chip-reactive LEDs (case, keyboard, power light*), and several enhancements that make it truly unique for 2025, such as the world’s first transparent keyboard PCB*, original and modern creators’ autographs etched in copper, and an FPGA that replicates the original C64 motherboard. All customizable via a new, Commodore-designed, easy main menu. It’s a fully authentic new build from Commodore – who else?
*except beige version

All launches have some risk, whether you’re Apple or Commodore. But our preorders are unusually safe. By the time we launch, some parts are already in production. All components are pro-designed to fit together. Add the box, manual, and power supply, and we’re set.

Yes. Our products include a 1-year limited warranty covering defects in materials and workmanship. For customers in the EU or UK, your purchase also complies with local consumer protection laws, including the EU Consumer Rights Directive and UK Consumer Rights Act, which provide additional rights. You can also add an extended warranty here or during checkout.

We cannot accept unsolicited ideas (see main FAQ), and we’re not planning hardware changes right now. Chances are, we already debated it over chicken-lips snacks. We’re reviewing ideas from our launch form and will reach out if your Commodore 256 Ultra-Turbo-CD-Lightgun-Keyring makes the cut.

We’ve reached the end. Let’s get the FAQ out of here and go back to BASIC.