Last updated: April 24, 2026
We want every Commodore purchase to be one you are proud of. If something isn’t quite right, we’ll do our best to make it right quickly, fairly, and with as little hassle as possible.
1. How to Start a Return
If you purchased hardware or a physical product directly from Commodore International Corporation and would like to return it, please contact us within 14 days of delivery. Our team will guide you through the steps. You do not need to provide a reason, though we always appreciate feedback so we can improve.
To begin a return, contact us here.
Include your order number, the item(s) you wish to return, and your preferred resolution (refund or exchange). We will confirm the correct return address, which may vary by product type and your location.
2. Condition Requirements
To qualify for a return, items must be in new, unused condition; in their original packaging with all included accessories, cables, manuals, and documentation; and free from signs of use, damage caused by the customer, or tampering.
If a returned item does not meet these conditions, we may decline the return or issue a partial refund at our discretion. We will always communicate our decision clearly.
Please ship them back safely in their original packaging whenever possible.
3. EU and UK Statutory Cooling-Off Period
If you are in the European Union or United Kingdom, you have a statutory right to cancel your order for any reason within 14 days of receiving your hardware (the “cooling-off period”) under EU: Consumer Rights Directive (2011/83/EU), Art. 9, or UK: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise this right, please notify us within 14 days. You have a further 14 days after giving notice to return the item to us. We will refund the product price (including standard outbound shipping, if applicable) within 14 days of receiving the return or proof of return shipment, whichever is earlier. We may withhold refund of the basic outbound shipping cost if you chose a premium delivery option. Return shipping costs are your responsibility unless the item is defective.
4. Digital Downloads and Software
Because digital content can’t be “returned” once it’s accessed, the following applies:
EU and UK customers: by beginning a download within 14 days of purchase, you expressly consent to immediate performance and acknowledge that you lose your statutory cancellation right under Art. 16(m) of EU Directive 2011/83/EU and the equivalent UK regulation. We will ask for your affirmative acknowledgment before initiating any download.
If a digital product is defective or does not function as described, please contact us. We will provide a working replacement, a corrected download, or a full refund, regardless of whether you have started the download.
5. Damaged or Defective Items
If your product arrives visibly damaged, or you discover a defect within the warranty period, please reach out with photos of the damage or a description of the defect. Do not attempt to repair the item yourself, as this may affect your warranty rights.
We will arrange, at our cost and your choice, either a full replacement of the item; a repair (where applicable); or a full refund including return shipping costs.
This applies under our 1-year limited warranty and any longer statutory guarantee applicable in your country (e.g., 2 years under EU law or the UK Consumer Rights Act 2015).
6. Refund Processing
Once we receive your return, we’ll inspect it and issue a refund within 7-10 business days to your original payment method. Depending on your bank or payment provider, the funds may take additional time to appear in your account.
We will refund the full product price, in all standard cases and, if the return is due to a defect, damage, or our error, original outbound shipping.
We will not refund our outbound shipping costs for change-of-mind returns (unless required by EU/UK law), return shipping costs, unless the item is defective or we made an error, or Customs duties or import fees paid at delivery (you may be able to claim these from your local customs authority).
7. Exchanges
If you would prefer an exchange rather than a refund, we are happy to arrange one, subject to stock availability. Please let us know when you initiate your return request. We will ship the replacement once we have received and inspected your original item.
8. Non-Returnable Items
The following items are not eligible for return unless defective:
- Digital downloads, software license keys, or access codes that have been delivered or redeemed.
- Products that have been custom-configured or personalized to your specification.
- Products explicitly marked “Final Sale” or “Clearance” at the time of purchase (unless defective).
9. Extended Warranty
Extended warranty coverage is available for purchase on certain Products in our store and is governed by a separate warranty policy. An extended warranty supplements our standard 1-year limited warranty and may extend your coverage period or scope. Terms specific to any extended warranty plan are provided at the time of purchase and govern in the event of any conflict with this Return Policy.
10. Import Duties and Customs Fees
If customs or import duties were charged at the time of delivery, these are not refundable by us. You may be able to apply for a refund of those fees through your local customs authority when you return the goods. We are happy to provide any documentation we can to assist with such a claim.
11. Contact Us
Our team is here to help. We usually reply after you contact us here within one business day. Commodore International Corporation, 8 The Green, Suite A, Dover, DE 19901, USA
© 2026 Commodore International Corporation. All rights reserved.
