Technical Support

Addressing technical challenges across every stage of the development cycle

Overview

Technical competency that accelerates every
development cycle

At Tessolve, we deliver end-to-end technical support services across the complete semiconductor lifecycle, from pre-silicon consultation through post-deployment maintenance. Our specialized engineering team provides comprehensive support, including architecture optimization, silicon bring-up, driver development, BSP customization, and advanced debugging using JTAG and Logic Analyzers.

We offer robust production support encompassing yield optimization, test program development, and failure analysis, complemented by post-deployment services that consist of field application engineering and system-level debugging.

What We Do

Latest equipment and expertise to
execute technical support requests

Our technical support services cover a wide array of activities to ensure your products
are always performing at their best:

Dedicated Teams & Lab Setup

Specialized teams and state-of-the-art labs
for comprehensive support.

Pre & Post Sales Product Support

Continuous support throughout the
product lifecycle.

Analyze Field Data & Root Cause

In-depth analysis to identify and address
underlying issues.

Provide Bug Fixes

The swift resolution of any
technical issues.

Upgrade Product Features

Regular updates and feature
enhancements.

Technical Documentation

Clear and detailed documentation to
support product usage.

How Do We Do It

Flexible models of comprehensive
technical support

Standalone Services

Technical support for chipsets/platforms can be provided as a stand-alone service to silicon companies.

Life-Time Product Management Contract

Products developed by Tessolve can be seamlessly moved into our technical support system through a lifetime management contract.

Pre & Post Sales Technical Support

Before and after support to catapult
a product’s market demand

Ticketing System
Support Mechanism

Efficiently manage and resolve customer inquiries.

Product Feature
Upgrade

Continuously enhance product features to keep up with technological advancements.

Bug
Fixing

Promptly identify and resolve any
issues that arise.

Technical
Documentation

Provide detailed documentation to support product use and maintenance.

RMA
Management

Handle Return Merchandise Authorization processes smoothly.

Product Life Cycle
Management

Oversee and manage the entire lifecycle of your products.

Our Differentiators