Tech Support

Request support.

Talk to a representative

  • Reasons to talk to technical support:
  • Email Troubleshooting — Help with setup, login issues, or mail errors
  • Form Issues — Submissions not coming through? We’ll get it fixed
  • Hosting & Domain Support — Renewals, transfers, or configuration questions
  • Security Concerns — SSL, malware alerts, and general protection help
Download Remote Support

Please Note: If you are having problems sending or receiving e-mail, it may not be possible to offer adequate support via e-mail. For these types of issues, please call our support department by phone at your convenience — (610) 437-2221, option 2

FAQs About Emails

A quick guide to help with email issues.

Email Support

If you can’t send emails, it may be due to your local service provider changing their email settings. You will need to follow the steps below to change your server settings in order to send out messages.

You can check your server settings by going to your email program (Outlook, Thunderbird, Microsoft office..etc.) and follow the steps below:

Email Programs

Outlook

  • In top menu click on Tools and then E-Mail Accounts (some versions of Outlook may say just Accounts).
  • In some versions of Outlook you may need to click on the E-Mail tab.
  • Click on Add a new e-mail account… or simply New and then click Next.
See Required Information

Mac OS X Mail

  • With the Mail application open, click on the File menu and then click Add Account…
  • For additional assistance please visit Apple’s Mail Assistant page.
See Required Information

Thunderbird

  • With the Mail application open, click on the File menu and then click Add Account…
See Required Information

Outlook Express/Windows Mail

  • Click on the Tools menu, click on Accounts, and then click on the Mail tab.
  • Click the Add button and then click on Mail.
See Required Information

Entourage for Mac

  • Click on the Tools menu, then click Accounts.
  • Click on the Mail tab and then click the New button.
See Required Information

iPhone/iPad E-Mail

  • If this is your first time adding an e-mail account to your iPhone simply launch the Mail app and you will be prompted to create a new account.
  • If you are adding or replacing an account open Settings followed by Mail, Contacts, Calendars. Open Accounts and choose Add Account…
  • From the list of available e-mail services choose Other. You will be prompted for your server and user information.
See Required Information

Android E-Mail

  • Open your list of applications and click/touch the E-Mail icon.
  • If this is your first time launching the E-Mail application you will be prompted to create a new account.
  • To manually add a new account open the E-Mail application, click on your device’s Menu button, and choose Add Account.
  • Android settings may vary from provider to provider. If you have difficulty using your e-mail account once you have set it up please contact our support department. We will double check your settings, and refer you to your provider’s support department if necessary.
See Required Information

IMAP Account Settings

  • Username: Use the entire email address
    (i.e. [email protected] or [email protected])
    Password: Your email password
  • Incoming Server: mail.enter.net
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.enter.net
    Security Type: SSL
    Port: 465
  • Username: Use the entire email address
    (i.e. [email protected])
    Password: Your email password
  • Incoming Server: mail.yourdomain.com
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.yourdomain.com
    Security Type: SSL
    Port: 465

If you can’t load your webmail or your website and it just keeps loading the page or it comes up with a blank screen you may be blocked in the firewall.

After completing all of the steps, you should now be able to access your webmail and website!

Follow the steps below to unblock yourself:

1
Go to www.enter.net and click on the pay bill at the top of the page.
2
Login using the email address you have on file and the password.
  • If you do not know your email address on file, you will have to contact us to provide it to you.
  • If you do not know your password, type your email address and click “request a password reset” It will email you a password to that email address
3
Once you login, in the center of the page, click on “Unblock your IP” in blue.

If you are unable to load your webmail or your website and it just keeps loading the page or it comes up with a blank screen; you may be blocked in the firewall.

After completing all of the steps, you should now be able to access your webmail and website!

Follow the steps below to unblock yourself:

1
Go to www.enter.net and click on the pay bill at the top of the page.
2
Login using the email address you have on file and the password.
  • If you do not know your email address on file, you will have to contact us to provide it to you.
  • If you do not know your password, type your email address and click “request a password reset” It will email you a password to that email address
3
Once you login, in the center of the page, click on “Unblock your IP” in blue.

If you keep getting blocked from accessing your email, website, or cpanel, it could be caused by your mail refreshing and trying to download messages too often. As a security feature, your mail program will block the account so that nobody is able to login.

This will change the settings of your email program, and change the frequency that it tries to download your messages, which will prevent you from becoming blocked from your account.

Here is what to do to change these settings.

1
Identify the mail program that is refreshing too frequently.
2
Identify the device you are using your email program with.
3
Go to www.Google.com and type in the search bar “My _________ (Device) is checking mail too often using _________ (email program)”.
4
Choose the correct search result, and follow the instructions step by step.
5
Make sure to double check all settings, and “save” when finished.

Follow the steps provided below to re-create your Outlook Email Address Box. This will keep your contacts, and emails saved in your Outlook program.

1
Open your Outlook program.
2
Click “File”, then “Account Settings”.
Tech Support 1
3
Click on the Email Address you wish to delete.
Tech Support 2
4
Click “Remove”.
Tech Support 3
5
Choose “Yes”.
Tech Support 4
6
Click “Close”. The Email Address Box is now uninstalled from the Outlook Program.
Follow the steps provided below to download your existing email messages from your Outlook program to your computer.
1
Open your Outlook program.
2
Click “File”.
Tech Support 5
3
Choose “Open & Export”.
Tech Support 6
4
Click “Import/Export”.
5
A dialogue box will pop up asking you to “Choose an action to perform”. Select “Export to a file”.
Tech Support 7
6
Click “Next”.
7
Another dialogue box will appear stating “Create a file of type”. Select “Outlook Data File (.pst)”.
Tech Support 8
8
Click “Next”.
9
The window will prompt you to “Select the folder to export from”. Choose your email address. (i.e. “[email protected]”)
Tech Support 9
10
Click “Next”.
11
“Save exported file as:” Outlook automatically sets “Your Documents” as the default location.
Tech Support 10
12
Click “Finish”.

Follow the steps:

1
Log into cPanel.
2
In the Mail section, click “Email Accounts”.
3
In the Email field, type the name you want and select the domain name from the adjacent drop-down menu.
4
In the Password fields, type the desired password twice.
5
Make a selection for Mailbox Quota.
6
Click “Create Account”.

Follow the steps provided below to re-create your Outlook Email Address Box. This will keep your contacts, and emails saved in your Outlook program.

1
Open your Outlook program.
2
Click “File”, then “Account Settings”.
3
Click on the Email Address you wish to delete.
4
Click “Remove”.
5
Choose “Yes”.
6
Click “Close”. The Email Address Box is now uninstalled from the Outlook Program.
Tech Support 11

Roundcube is the recommended web application for accessing your email. It features a user-friendly, three-pane interface with a convenient view pane for reading messages. You can compose emails using HTML formatting, attach files, and run a spell check before sending.

For organizing your inbox, Roundcube supports drag-and-drop functionality, folder management, message flags, and a threaded conversation view to keep related emails together. Powerful search tools make it easy to find specific messages, and an integrated address book helps manage your contacts. Additionally, system administrators can extend functionality by installing custom plugins. Roundcube is ideal for users who want a clean, intuitive email experience with a few extra tools built in.

Use Roundcube

How To Set Up Email

If you are launching your local e-mail client for the first time after you installed it you will most likely be prompted to create a new account as soon as you launch the program, regardless of which application you are using. The following steps will start the process of adding a new e-mail account to your local client. Once you have completed these steps you will see a screen that asks for the server and user information.

Email Programs

Outlook Express/Windows Mail

  • Click on the Tools menu, click on Accounts, and then click on the Mail tab.
  • Click the Add button and then click on Mail.

Entourage for Mac

  • Click on the Tools menu, then click Accounts.
  • Click on the Mail tab and then click the New button.

IMAP Account Settings

  • Username: Use the entire email address
    (i.e. [email protected] or [email protected])
    Password: Your email password
  • Incoming Server: mail.enter.net
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.enter.net
    Security Type: SSL
    Port: 465
  • Username: Use the entire email address
    (i.e. [email protected])
    Password: Your email password
  • Incoming Server: mail.yourdomain.com
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.yourdomain.com
    Security Type: SSL
    Port: 465
Adding your Enter.net Email account to the Apple Mail app on IOS Using IMAP
1
Go to Settings > Accounts & Passwords and tap “Add Account”.
*If you’re using iOS 10.3.3 or earlier, go to Settings > Mail > Accounts and tap “Add Account”.
2
Tap “Other”, then tap “Add Mail Account”.
3
Enter your name, email address, password and a description for your account.
4
Tap “Next”. Mail will try to find the email settings and finish your account setup. If Mail finds your email settings, tap “Done” to complete your account setup.
5
If Mail can’t find your email settings, then you need to enter them manually. Tap “Next”, then follow these steps:
  • Choose IMAP for your new account
  • Enter the information for Incoming Mail Server and Outgoing Mail Server.
    *Please use the IMAP Account Settings we have listed.
6
Then tap “Next”.
7
If your email settings are correct, tap “Save” to finish.
*If the email settings are incorrect, you’ll be asked to edit them.

IMAP Account Settings

  • Username: Use the entire email address
    (i.e. [email protected] or [email protected])
    Password: Your email password
  • Incoming Server: mail.enter.net
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.enter.net
    Security Type: SSL
    Port: 465
  • Username: Use the entire email address
    (i.e. [email protected])
    Password: Your email password
  • Incoming Server: mail.yourdomain.com
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.yourdomain.com
    Security Type: SSL
    Port: 465

Adding your Enter.net Email account to the Gmail app on Android using IMAP.

1
On your Android phone or tablet, open the Gmail app.
2
In the top left, tap “Menu”.
3
To the right of your username, tap the Down arrow.
4
Tap “Add account”.
5
Choose the type of account you want to add. To use your email service, select “Other”.
6
Follow the steps on the screen to add your account.

IMAP Account Settings

  • Username: Use the entire email address
    (i.e. [email protected] or [email protected])
    Password: Your email password
  • Incoming Server: mail.enter.net
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.enter.net
    Security Type: SSL
    Port: 465
  • Username: Use the entire email address
    (i.e. [email protected])
    Password: Your email password
  • Incoming Server: mail.yourdomain.com
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.yourdomain.com
    Security Type: SSL
    Port: 465
Follow the steps provided below to add your Outlook Email Address Box. This will keep your contacts, and emails saved in your Outlook program.
1
Have your Outlook Program open.
2
Click “File”
3
Choose “Add Account”
4
A new window will pop up prompting you for an email address, enter the email you wish to connect to Outlook
Tech Support 12
5
Click “Advanced Options”, make sure to check the box that reads “let me set up my account manually”.
Tech Support 13
6
Click “Connect”.
7
Now it will ask to “Choose Account Type”, select “IMAP”.
Tech Support 14
7
You must enter the “IMAP Account Settings for [email protected]”. Click “Connect”.
8
A new window will open and prompt you for your password. Click “Ok”.

IMAP Account Settings

  • Username: Use the entire email address
    (i.e. [email protected] or [email protected])
    Password: Your email password
  • Incoming Server: mail.enter.net
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.enter.net
    Security Type: SSL
    Port: 465
  • Username: Use the entire email address
    (i.e. [email protected])
    Password: Your email password
  • Incoming Server: mail.yourdomain.com
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.yourdomain.com
    Security Type: SSL
    Port: 465

Open Thunderbird, select Email under the Create a New Account section, or use the main menu to pull down to File -> New -> Existing Mail Account.

Tech Support 15
1
On the window that pops up, select “Skip this and use my existing email” to proceed to the Mail Account Setup screen.
2
Enter your Name, Email Address (i.e. [email protected]), and the Password associated with the email account and click “Continue”.
Tech Support 16
3
Now you will need to configure the account by selecting IMAP, clicking “Manual config”, and using the listed IMAP Account Settings.
4
Click “Done” to complete the setup.

IMAP Account Settings

  • Username: Use the entire email address
    (i.e. [email protected] or [email protected])
    Password: Your email password
  • Incoming Server: mail.enter.net
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.enter.net
    Security Type: SSL
    Port: 465
  • Username: Use the entire email address
    (i.e. [email protected])
    Password: Your email password
  • Incoming Server: mail.yourdomain.com
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.yourdomain.com
    Security Type: SSL
    Port: 465

Please follow the steps provided below to set-up your email account in MacMail.

1
Open your MacMail program.
2
Open the “Mail” tab at the top left of the screen.
  • For first set-up you will be automatically directed to the “Add Account” prompt.
  • If MacMail has been previously used, you will need to choose “Add Account” within the “Mail” drop-down.
Tech Support 17
3
Within the “Add Account” prompt, choose “Add Other Mail Account”. Click “Continue”.
Tech Support 18
4
Under “Add a New Mail Account”, input your full name, full email address, and password. Click “Sign In”.
Tech Support 19
5
You will now be prompted for the “Account Type”, “Incoming Mail Server”, and “Outgoing Mail Server”.
*Use the listed IMAP Account Settings information to input your settings
Tech Support 20
6
A window will now appear asking which app’s you would like to be connected to your email account. Select “Mail” along with any other app’s you would like associated with your email. Click “Done”.
Tech Support 21
7
Now that your Enter.Net account has been created on MacMail, select “Preferences” within the “Mail” tab. While on the “Preferences” window, click “Accounts”.
8
Choose your account located on the left hand column, and click on the “Advanced” tab. Uncheck the box that reads “Automatically detect and maintain account settings”.
9
Navigate back to the “Account Information” tab. Click the “Outgoing Mail Server (SMTP)” drop-down menu, and select “Edit SMTP Server List”.
10
You will be directed to the “SMTP Server List”, double check to make sure the correct email address has been selected, and select the “Advanced” tab.
  • Verify that the box “Automatically detect and maintain account settings” is unchecked.
  • Enter “465” as the “Outgoing Mail Port”.
  • Check the box to “Use SSL”.
  • Click on the “Authentication” drop-down, and select “Password”.
  • Check the box that reads “Allow insecure authentication”.
    Note: If you do not see this option, you may need to update your device or your MacMail to the latest operating version.
10
Double check that the settings are accurate. Click “Ok”.

IMAP Account Settings

  • Username: Use the entire email address
    (i.e. [email protected] or [email protected])
    Password: Your email password
  • Incoming Server: mail.enter.net
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.enter.net
    Security Type: SSL
    Port: 465
  • Username: Use the entire email address
    (i.e. [email protected])
    Password: Your email password
  • Incoming Server: mail.yourdomain.com
    Security Type: SSL
    Port: 993
  • Outgoing Server: mail.yourdomain.com
    Security Type: SSL
    Port: 465

FAQs About Websites

Answers to common website questions.

Backend Support

Go Live Process

A website takes between 24 – 48 hours to fully propagate and communicate with the servers to display what our team has created for you at your domain name.

The new website will override the current website. You will no longer be able to access the old one when the new website is live and active.

Yes, we can provide you with the DNS information, and then you can use it to make the website go live on your end. However, please note, Enter.net is and will not be responsible for anything that may go wrong during the DNS entry phase.

Yes! When your website is live, we will send the username & password to you with step by step instructions on how to login and make simple edits.

No, you do not need to keep web hosting services with your current host. Since your website is live under our hosting, you no longer need other web hosting services. However, you will need to keep your domain registration active with your current registrar. If this gets cancelled or expires, the website will no longer appear at your domain name. If you have email hosting with them as well, you will need to keep this active too, otherwise your emails will go down. (see email hosting)

Registrar

We recommend visiting the website whois.com and search your domain name. The registrar company name will appear alongside other information. Type the registrar company’s domain name into Google, visit their website, and contact them to recover your account. Most common registrar companies are listed below:
We recommend getting in touch with the support staff of the registrar for the domain and see about resetting the login and password. The registrar should have a phone number to call and chat/email service available to contact them. Once you receive the username and password, please forward it to us that way we can be sure to make your website live for you.
If you cannot gain access to your registrar account, and support won’t let you have it due to not having the correct proof of ownership, we can register a new domain name for you and have the new website go live on using the new domain name. Let us know if you have new domain in mind to register OR we can recommend a few to you.

If your current registrar is being held by a previous designer/IT person who cannot or will not give you the information, you have a few options. We can provide you with the information that we would use to make your new website to go live. You can then forward the info to your IT person to have them make the website live for you.

If this is not possible, you can transfer the domain over to your account you have with us. We will need an EPP Code to initiate the domain transfer. Once we receive this, it will take up to 7-10 business days for it to fully transfer. When the transfer is completed, we will make the website live right away.

Your domain will need to be renewed and active for at least 60 days, prior to transferring, however, it may not expire after 60 days. After the 60 days are up, you can then transfer your domain name over to your account you have with us.

Email Hosting

Your emails will not go away. Our team can make sure the emails remain with your current email host (i.e. Google Workspace, Microsoft, Yahoo!, GoDaddy). However, if you are transferring email hosting to Enter.net, your emails will be affected. We recommend backing them up via POP settings. Depending on your current email provider, POP settings may already be enabled.

Yes, it is. We will need to know each email address you will be transferring over. Send any desired passwords for each, if not, we will generate passwords for each of them. However, there is a step we highly recommend doing before we transfer the email hosting over to our servers. We recommend that you check your POP Settings for all email addresses. This setting is important for email messages backed up on your computer. Then once you are done checking, let us know and we will initiate the email transfer.

First you would have to contact Google Workspace and setup your account with them. Then we will need the Google Site Validation Record to place on the back end of your website so that Google can verify your domain name. We will also need the MX Records for your Google Workspace account to have your email hosting directed to Google Workspace’s servers. Once they are implemented, your email hosting will be active with Google Workspace within the hour.

Internet Browsers

For the best experience, we recommend that you view the website on the following internet browsers: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. If you are using Internet Explorer, it is no longer a supported browser and is out of date. Microsoft ended support in January 2016 and is no longer updated for the latest website standards.