Redesigning an onboarding workflow improved visibility, reduced manual coordination, and helped staff manage a compliance-sensitive process more reliably during peak periods.
In 2024, the University of North Carolina at Chapel Hill transitioned to a new IT service management system to better meet user needs and lower maintenance costs. The success of the transition hinged on user feedback, phased implementation, and clear communication.
The University of Kentucky unified more than 150 artificial intelligence efforts through its Commonwealth AI Transdisciplinary Strategy framework and scaled trusted governance practices. Now, more than 70,000 students and staff use Copilot tools to accelerate learning, research, and health care.
Sophie and Jenay discuss findings from the 2026 EDUCAUSE Horizon Report Teaching and Learning Edition and their implications for higher education institutions with Michael LaMagna, Kim Arnold, and Nicole Muscanell.
![EDUCAUSE QuickPoll Results: Higher Education Response to Mythos [infographic]](https://er.educause.edu/-/media/images/multimedia/2026/may-2026-mythos-quickpoll-infographic-header_v2.png)
Anthropic’s announcement that its AI model Mythos is able to find large numbers of cybersecurity vulnerabilities across a wide range of operating systems and applications has many concerned about the implications of the technology for higher education.
A recent ransomware attack on Instructure's Canvas LMS has raised concerns across the higher education community about cybersecurity, data privacy, third-party risk, and institutional preparedness. More than 950 EDUCAUSE community members joined an EDUCAUSE QuickTalk webinar to discuss campus impacts, share questions, and explore how institutions are responding.
Recorded live at the 2026 EDUCAUSE Cybersecurity and Privacy Professionals Conference, Sophie and Jenay talk with Ben Archer and Michael Tran Duff about frameworks for supporting innovation in higher education while protecting data privacy in the age of AI.
Generative artificial intelligence can expand the reach of open educational resources, but educators and institutions need a clear framework for licensing, disclosure, and responsible use.
Purdue developed a structured onboarding program for student help desk employees. Their structured, collaborative onboarding programs are transforming student help desk roles. Through course-based training, mentorship, and real-world practice, student employees gain confidence and cross-campus awareness—leading to stronger IT support and better preparation for future careers.
Artificial intelligence adoption in higher education succeeds when institutions invest in people before technology. Leadership alignment, tiered training, and peer sharing create the conditions for success.
