Frequently Asked Questions

We’ve gathered answers to the most frequently asked questions about our handmade wooden boxes, materials, personalisation options, and ordering process.

Every Fineboxmaker piece is made with care in our UK workshop. Whether you’re purchasing a box as a gift, starting a collection, or seeking a custom-made piece, we’re here to help you feel confident in your decision.

Below you’ll find answers about our products, lead times, materials, shipping, care, and more. If your question isn’t covered here, feel free to get in touch—we’re always happy to assist.

What types of boxes do you make?

We specialise in handmade wooden boxes for watches, cufflinks, jewellery, cigars, pens, guns, keepsakes, and presentation purposes. Each box is crafted in small batches or as a one-off, using responsibly sourced hardwoods and hardwood veneers.

Where are your boxes made?

All our boxes are made in the UK using traditional techniques and modern precision. We do not outsource production — each piece is designed, crafted, and finished in-house.

Can I personalise a box?

Yes. We offer several personalisation options, including engraved plaques, monograms, and custom configurations. Let us know what you’re looking for and we’ll confirm what’s possible based on the box style and wood used.

What materials do you use?

We use a variety of solid hardwoods and real hardwood veneers—never synthetic veneer or plastics. All wood is responsibly sourced, and we avoid species restricted under CITES.

Do you offer bespoke commissions?

Yes. If you have a specific idea, whether it’s a unique wood, layout, or purpose, we can usually accommodate bespoke commissions. Please contact us to discuss the details.

What is your lead time?

Lead times vary depending on the piece. In-stock items usually ship within a few days. Made-to-order and bespoke pieces can take several weeks. Each product page includes an estimated time frame.

How is the box packaged?

We use recyclable or reusable packaging wherever possible, designed to protect the box while keeping presentation clean and considered. Gift-ready packaging can also be arranged—just ask.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout. If you need a precise quote or have questions about international delivery, feel free to contact us.

Ask Us Anything

We are working to make this page more useful by adding more questions as they arise.

Our frequently asked questions will be categorised into sections to allow for easier searching.

Please contact us with any other questions you may have. You may find more information by viewing the rest of our site but we will be happy to answer your questions.

Frequently asked questions