We’re here to make energy solutions simple, so you can make the most of your system and troubleshoot basic issues.
Considering Solar
About your appointment, installation day and decisions you need to make.
Welcome, how can we help?
1KOMMA5 Product Guides & Support
Get help for a 1KOMMA5 Branded Inverter or Battery.
Heartbeat AI Guides & Support
Get help for for Heartbeat AI, Australia’s leading energy management app.
All Product Guides, Support & Manuals
The Basics
Solar 101 – how it works (simply)
The process of getting solar explained
Frequently asked questions about getting solar
Requirements
What your home needs
Energy meter box & other electrical requirements
Finance & Rebates
How the Federal Govt solar rebate works
How the Federal Govt battery rebate works
Victoria’s Solar Homes program
Solar Financing options
Planning & Products
What size solar system?
Solar panels selection – which brand, how many
Oversizing your solar system
Solar Panel roof placement
Mono vs Poly solar panels
Choosing an inverter
Standard or black panels
Adding a solar battery (or not)
Overcoming shading issues
Solar export limits
Making your solar system work off-grid
Approvals
Electrical Work Request (EWR) submission
Certificate of Compliance (COC)
Grid connection approval
Body corporate / Strata approval
Installation
How installation day works and what you need to prepare
After installation – what happens next
Victorian Installs – what happens next
Initial Setup
After installation – what happens next
Wi-fi connection & inverter app setup guide
What to expect with your first energy bill
How to read your energy bill
Adding solar to your insurance
Blackouts and Your Solar System
Monitoring & Tracking
Inverter Monitoring App Downloads
Monitoring 101: How to monitor your performance
1KOMMA5 PVHub2.0 App Guide
iSolarcloud app guide
Tesla app guide
Different solar and battery monitoring system for your home
Understanding solar monitoring terms
Making The Most Of Your Solar
How to get the most out of your Solar and Battery System
10 ways to make the most of your solar investment
Changing your energy usage
Timing appliances
Moving away from gas
Choosing an energy provider
Maximising peak/off-peak/free times
Feed in tariffs and how they work
Hot water timers & diverters
Utilising Energy-Efficient Appliances
Electric vehicle (EV) charging
Regular solar assessments
Making The Most Of Your Battery
Making the most of a battery
Maximising the health & lifespan of your battery
Join a Virtual Power Plant (VPP)
Trading the wholesale energy price
Maintenance
Regular solar maintenance
Cleaning your solar panels
Tesla Powerwall Care & Maintenance
Monitoring & solving shading issues
Pests and birds
Extreme Weather Events – what to do
Add-ons & Extras
Upgrading or replacing old panels
Adding additional panels
Adding a solar battery
Making your system work off-grid
Warranty Information
What your warranty covers and how to submit a claim
Inverter Startup Guides
1KOMMA5 Inverter & Battery Startup/Shutdown Guide
Goodwe Inverter Startup Guide
Sungrow Inverter Startup Guide
Fronius Inverter Startup Guide
General Shutdown and Restart Guide
WiFi Connection Guides
1KOMMA5 Inverter WiFi Connection Guide
Sungrow Inverter WiFi Connection Guide
Fronius Inverters Wi-Fi Connection Guide
GoodWe Wi-Fi Connection Guide
SMA Inverter Wi-Fi Connection Guide
Enphase Envoy Wi-Fi Connection Guide
SolarEdge Inverter Wi-Fi Connection Guide
Fox Inverter Wi-Fi Connection Guide
Solax Inverter Wi-Fi Connection Guide
Solis Inverter Wi-Fi Connection Guide
Reconnecting An Inverter To Wi-Fi
Inverter Low Strength/Poor Quality Wi-Fi Issues
Production Issues
Solar system not producing as much as it should be
Export limits lowering maximum solar production
One panels producing less than the others?
Solar & Battery Shutdown & Restart Guide
Inverter Fault Codes
Fronius Primo Fault Codes
Fronius Symo Fault Codes
Sungrow Inverter Fault Codes
Sungrow Error Code 010
Enphase “Microinverter not reporting” error
Panel Damage
Replacing or repairing damaged solar panels
Hail damage – what to do
Tesla Powerwall 2
Powerwall Owner FAQs
Basic Troubleshooting for Tesla Powerwall 2
What to Do in Case of an Emergency with a Tesla Powerwall 2
Apps
Sungrow iSolarCloud – Understanding the app
Sungrow iSolarCloud – Negative Numbers error
Tesla Mobile – Understanding the app
Manufacturer Manuals
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
Frequently Asked Questions
- What is involved with getting solar?
- What do I need to do for install day?
- How do I turn on my solar/inverter?
- How do I connect my inverter wifi?
- How do i monitor my energy production?
- Why is my energy bill still high?
- Why is my system not producing as much as it should?
- How do feed-in tariffs work?
- Do I need to clean my solar panels?
- How do I contact support?
