FAQ

How do I buy and activate the professional version of WP Cerber?

1. Visit this page to buy a license key for Cerber Security Pro
2. Take your license key here: My account / Licenses
3. Log into your WordPress dashboard
4. Go to the WP Cerber / Tools plugin admin page and click the License tab
5. Enter your license key into the text field and click the Save Changes button

Once you’ve clicked the button the license key will be verified by our license server and you will see a green confirmation message under the text field. After the activation, the license key will be linked to the website. You can check the status of your license keys on the Licenses page.

If my license is expired, does the PRO version of the plugin stop working?

No. The plugin will continue to protect your website with the same level of protection as the free version does, but the professional support and updates will not be available. Read more: How subscriptions work.

I have multiple websites, can I use one license for all of them?

WP Cerber Security Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate WordPress website, you will need three licenses in total — one for each site. However, if you have ten sites in a WordPress multisite instance, you need just one license for all ten sites.

Is a volume/bulk discount available?

Yep! We offer a bulk discount, which is automatically calculated and applied to your order depending on the number of license keys you enter on the order page. Check out plans and prices here.

Is there a developer license for unlimited installations?

We have no such a license mainly because we offer a cloud-based solution and each client website consumes paid server resources. Instead of an unlimited developer license, we suggest developers become our partners. To become a partner please start here.

Can I move my license key to another website?

Absolutely! Follow these steps: How to move a license key to another website.

What do I do if the IP address of my website has been changed?

If you’ve moved your website to a new web server or the IP address of your web server has been changed, please unlink the license key as described here: How to move a license key to another website.

How to cancel a subscription

1. Go to the Subscriptions page in your account
2. Click the View button
3. Click the Cancel button

Does cloud-based mean all traffic to my website is routed through the Cerber Tech’s servers?

No, it doesn’t. The PRO version of the plugin analyzes and filters out malicious traffic locally on your web server. The plugin communicates with the closest Cerber Tech’s cloud server to receive updates for security rules, malicious IP addresses, country information and then uses this data to protect your website. None of the files on your website are processed in or uploaded to the cloud.

How do I know that Cerber Tech’s cloud is reliable?

We’ve developed an innovative fault-tolerant architecture and monitor our servers to ensure that they are up 24/7/365. Check out an independent, third-party status page: https://wpcerber.com/cloud-status/