To schedule recurring tasks, simply specify the frequency along with the task instructions, and we'll perform the work according to the regular schedule.
Yes, since MyTasker offers 24/7 services, your work may be performed across different time zones. Rest assured, the work will be handled by dedicated executives from two different shifts, and you won't have to deal with multiple points of contact.
When you sign up for the Exclusive Trial, we'll assign a dedicated Relationship Manager (RM) to oversee your tasks and provide guidance throughout the trial. Your RM will: - Be your single point of contact - Help you navigate the dashboard and apps - Offer thorough consultation on task requirements - Support you in managing tasks, whether you prefer working with a single assistant or multiple assistants on a task-by-task basis.
Yes, we offer comprehensive cold calling and sales services. You can either provide us with qualified leads or we can also research and generate leads for your business. As we need a calling number, you may either provide us with a VOIP number, if you have or we can assist in setting up the necessary infrastructure including the calling software and VoIP systems. Additionally, our email marketing services can help amplify your outreach efforts. We can craft and send targeted promotional emails and newsletters to your leads. However, we do not guarantee any sales or do not work on commission. We provide complete digital/online marketing support through social media management, SEO, paid ad campaigns, graphic designs, video editing support, and much more.
At MyTasker, we make it a point to train multiple executives so that our clients’ work processes do not get hampered even if his/her dedicated VA falls sick and is unable to work. There is always a ‘backup’ executive ready to perform the task and ensure quality output. We provide backups even when your virtual assistant is on leave.
You can cancel a task by sending us an email through the same task chain or give us instructions over the phone, Live Chat or WhatsApp. Our executives will act accordingly.
At MyTasker, our virtual assistants primarily communicate in English. However, they can handle tasks requiring translation in various languages using tools like Google Translate, ensuring your needs are met regardless of language barriers.
We provide 24/7 support for operational and administrative tasks, so you can work with your dedicated assistant or send tasks anytime, even on weekends or holidays. Note that specialized departments like Web, Multimedia, and SEO typically work on weekdays, focusing on long-term projects and tasks.
Yes! We have a team of expert content writers who can conduct extensive research and work on various writing projects. Please visit the Writing & Editing section to know more.
If you sign up to the Full Time plan, you would be assigned a dedicated VA who would be reserved for 8 hours a day and 5 days a week. The maximum volume each dedicated VA can deliver is 160 Hours a month.
Yes! You can send tasks through chat quickly. Though our chat services are mostly used for client communication and inquiries, you can still send tasks via mediums like Whatsapp, Live Chat etc. However, the best option would be to send us tasks via email and MyTasker App.
Our expert virtual assistants can handle all your travel-related tasks, including itinerary planning, flight and hotel bookings, meeting planning and scheduling, and timely travel plan reminders, making your travel arrangements seamless and stress-free.
A confirmation email is sent as soon as your task is logged into our system. Within 1 hour, you'll get an update on the task's progress or a request for any additional resources/information needed to move forward. Typically, we complete tasks within 8 hours. For more complex tasks, we keep you updated about the progress. We are available 24/7, 365 days a year.
Tasks sent via registered email typically take a maximum of 5 minutes to get logged into the system. You’ll receive an autoresponse confirming the receipt. If you still can’t locate the task even after 5 minutes, please contact customer support via Live Chat or WhatsApp for instant support. We will look into this immediately and resolve it as soon as possible. If you are sending the task via Web Dashboard or App, it gets updated almost immediately. We recommend typing the task in the dashboard instead of copying and pasting it from other sources. For bigger instructions, links, and HTML tags, we recommend sending the task via email.
You can prefer to change the priority of the task even after sending it. You can reply to the autoresponse by mentioning the priority and / or the deadline. You can also add more instructions if needed. Priority of a task can also be changed by contacting us via the Live Chat, whatsapp or by calling our numbers.
Yes, with one MyTasker account, you have access to multiple skills. You can just send the tasks with the necessary instructions and those get assigned to the best fit person. Depending upon the nature of the task, it gets assigned to the respective person.
You can always let us know your preferences about working with a single VA/ multiple VAs. Generally, we undergo the nature of your requirement and advise you whether a dedicated VA would be compatible or multiple VAs. If you wish to delegate an entire process that requires thorough training at the beginning, a dedicated VA is the option. It’s like hiring an administrative assistant at your office desk, who performs all your regular tasks and keeps you updated. The advantage of using a dedicated Virtual Assistant over an office assistant is that you do not need to retrain another person, if the assistant leaves. We provide Back Up support for your assistant, document all the training materials and engage a Point Of Contact to ensure smooth execution and manage the VA on your behalf. If the dedicated assistant leaves, MyTasker takes the responsibility to swiftly transit the process to another VA while always keeping you in loop.If your tasks are floating in nature with all instructions contained in the task body, you may not need a dedicated assistant. The VAs may get allocated based on the type and nature of the incoming work.
At MyTasker we ensure Total Qualty Management(TQM). Each performace go through multiple layers of quality parameters starting from understanding to deliverables. If problem still persists on the task output, you can reply with your feedback. This triggers the second layer of quality involvement where the work done is reassesed and rectified without any additional charge.
We are based in India (IST time zone). However, we offer 24 x 7 support for all your process oriented tasks and general floating tasks. Only those tasks which require skill based support, are assigned to our skill-based departments who operate during Indian Business Hours from Monday to Friday, 10 AM to 8 PM IST. We maintain internal coordination to make sure that your work is done on time.
We offer provision for change of your virtual assistant (VA) if you are not happy with that person’s work performance. You can train your VA prior to sending any task. This reduces chances of dissatisfaction with your VA.
When you send us a task, we route it to the right specialist based on what it needs. For example, writers handle content-related tasks, designers take care of graphics, and our finance experts manage accounting-related work. Once your task enters our system, your point of contact, a supervisor, and a team lead review everything together to make sure the requirements, deadlines, and expectations are absolutely clear. This way, your work is always assigned to the most suitable VA. You can also interview the VA based on your requirements over Whatsapp, Zoom & Google Meet. You can test all departments, see our workflow, and evaluate quality under our Exclusive Trial for just one refundable dollar. You proceed only if you genuinely feel satisfied with our support.
You never have to worry about starting from scratch if a VA leaves. You do not have to retrain another VA. Your POC is already aligned on every detail like creating back up support and documenting the training material. If your VA is ever sick, on leave, or suddenly unavailable, your work continues without interruption. We also create clear written or video SOPs to retain another VA. We make sure the transition is smooth, fast, and effortless for you.
SEO is a continuous and competitive process. Since Google frequently changes its search algorithms, it takes time to fetch desired results. Our SEO experts provide updated and high-quality services, but do not guarantee instant success on subscription.
Once you sign up for an Exclusive Trial, a relationship manager becomes your single point of contact. Any task that you send during this trial period will be supervised by your relationship manager to ensure quality output. Exclusive Trial is meant to help you evaluate our work process after which you can sign up for any our plans.
Generally we charge 1 point for 1 minute of work for all type of tasks related to Administrative Support, Content Management, SEO and Digital Marketing, Accounts, Calling, CRM Management and Process Oriented Support. However, for skilled tasks like Web Development, Web & Graphics Design and Video Editing, we charge US$16 / Hour. As an example, if you are subscribed to a VA 60 Hours plan, it costs you US$ 600 / month. Thus the rate is $10 / Hour. Under this plan, if you send a skill related task, we will charge 1.6 Hours for every 1 hour of output. You can check full details about your charging in your MyTasker Dashboard.
We charge your account to the best of our judgment and loyalty with a valid speculation on the probable time that is legitimate. Moreover, you can always mention your expected turnaround time when submitting a task. We can also share an estimated timeline before we begin. New tasks may take slightly longer at first, but efficiency naturally improves as we get familiar with your process. Every task is reviewed by your POC, a supervisor, and a team lead before execution. This multi-head check ensures accuracy and prevents any possibility of overcharging. Still, if you have questions about the time logged, simply reply to the task, and our quality team will reassess the charging.
We strictly don't allow remote desktop access through unlicensed tools. For training purposes, we offer screen sharing via Google Meet and Zoom only. However, for process oriented dedicated support, our IT team facilitates desktop access only to our subscribers.
We have an attractive affiliate program. You can subscribe to our affiliate scheme and earn commission every month by referring others. MyTasker is the only company whice provides recurring commission every month from each referral subscriber. This commission continues as long as your referral stay with us. Check our affiliate page for detailed information.
If a duplicate task is created accidentally, we close it from our end with an email intimation to you from the duplicate task. However, if you wish to delete or remove a task, permanently from the history, contact us via chat, email, phone or by replying to the task itself. We shall remove the task.
To add hours, just sign in to your MyTasker dashboard or open the app. Click the EXTRAS tab. Here you have the option to enter the number of hours you would like to purchase. Once done, click on CONTINUE. You will be redirected to pay for the number of hours you wish to purchase. Once done, your account is instantly furnished with the extra hours.
We do not roll over unused hours to the next billing cycle. They generally expire once the validity is over. Of course there is a reason because the subscription plan comes with a validity where we keep our resources available during the entire validity period. This we are already incurring the cost of keeping the resources Live and available for you during your entire subscription phase.
To avoid such situations, you can go for our multi month subscriptions, where you get a bigger validity (quarterly, half yearly, yearly).
However, there are exceptions where you may reach out to us for any special request that is subject to review.
If you do not need a subscription, you can buy Pay As You Go Hours that comes with a higher rate, but never expires.
Yes! You can review the usage history and hourly breakdown on your account. Just login to your MyTasker account, click on TASK HISTORY and check the hourly breakdown.
The Points generally resembles to a minute (1 Point = 1 Minute) for all type of tasks related to Administrative Support, Content Management, SEO and Digital Marketing, Accounts, Calling, CRM Management and Process Oriented Support. However, for skilled tasks like Web Development, Web & Graphics Design and Video Editing, we charge US$16 / Hour. As an example, if you are subscribed to a VA 60 Hours plan, it costs you US$ 600 / month. Thus the rate is $10 / Hour. Under this plan, if you send a skill related task, we will charge 1.6 Hours for every 1 hour of output. You can check full details about your charging in your MyTasker Dashboard.
Yes, you can always recommend MyTasker to your loved ones. We have an affiliate program where you can sign up and keep recommending our services to others. For every subscription that comes from your recommendation, we provide you a monthly cashback of 5% as long as your referral keeps an active MyTasker subscription. Please visit https://mytasker.com/affiliate or contact us for more information.
Our subscription plans are flexible with a monthly, quarterly, half-yearly and yearly validity. You can send tasks any time during the validity period. We operate 24 x 7 in three different shifts. The task does not wait for any fixed time in a day. It immediately gets assigned to the available executive. However, if the task is already being handled by someone who is not available at the moment, it may wait until the person arrives.
No, we do not stop working on your tasks all of a sudden. Rather our customer support contacts you to recharge your account instantly and provides with best suitable offers to upgrade your plan. You can select to grab the best option for an upgrade or buy extra hours based on your need. However, the system only allow us to work on credit for a small period of time and gives an opportunity to take time and decide.
Yes! We have the provision to add a maximum of 20 user emails in one account. Every user can send tasks via email and all the tasks will get logged into the same account. Tasks received from one email will be responded to the same email and not to all users.
You can either go for the instant upgrade to start a new plan with a new billing cycle or you can buy additional hours which will be valid upto your next billing date.
If you are not happy with the performance, you can further escalate the matter. We rectify things without any cost and ensure no damage. If your concerns doesn't resolve after several escalations, you can certainly opt for a refund. Our Quality Team will immediately look into this matter.
In order to upgrade to a higher plan, login to your MyTasker account and click on CHANGE PLAN. Select a plan, click on Instant Upgrade and complete the billing procedure.
We have monthly as well as hourly subscription plans that enable our customers to use our services as per their requirements. Please check our Plans & Pricing for more details.
We do not have any plan for less than 10 hours. This is our base plan. However, you can also choose our customized ‘Pay As You Go’ plan that enables you to pay on an hourly basis.
Yes, we do have alternative payment option available to accept payments via Debit/Credit Cards. However, it is applicable for multi-month payment schemes. For further details, please contact [email protected]
The monthly plans have a limited validity of 30 days. Hence, after cancelling your account, you will still be able to use the unused hours until the validity is over (next billing). Thereafter, your account will be closed and you won’t be able to use the unused hours anymore.
If our system is not recognizing the email, it means that you’re using a different email ID. You need to only use the same email that you’ve used when signing up for EXCLUSIVE TRIAL.
Our crafted plans are automatic renewal in nature. The lowest validity term is the monthly rental plan where the automatic renewal is scheduled every 30 days from the day of subscription. Thereafter is the Quarterly, Half-Yearly and Yearly plan which are renewed in every 90, 180 and 360 days respectively. Besides, we have a non recurring plan named Pay As You Go where you can purchase desired number of hours along with unlimited validity. We also work on Small to Large Projects with a negotiated amount which is one-time payable.
Once your account has been setup under the Exclusive Trial plan, you can start submitting your trial tasks. Also, one of our Relationship Managers (available during your working hours) will contact you and shall guide you through our process for setting up your process.
Once your account has been successfully setup, you can start submitting your tasks. Furthermore, you will be provided with a Point of Contact/Account Manager who will be available during your preferred working hours, assign the best fit VA to your tasks, supervise the work and shall look after all aspects related to your account. Also, your POC along with your VA will be available during your preferred working hours in order to have better to and fro communication.
The customers are provided with a MyTasker Dashboard that contains a section named WEB LOGINS. The entire dashboard is covered by 128-bit SSL. We use a multi-layered encryption algorithm to secure your credentials. Access to these credentials are given with respect to a documented task only where the use of the credentials are pre-approved by the customer.
We do not outsource our work to Freelancers or Part Time employees. All our executives are Full Time employees where each of them is screened through series of background checks, address verification and interviews. All employees are associated with the company by a legal NDA. This is valid throughout the lifetime. If still an employee is ever found to be misusing any company data, he/she is liable to be prosecuted and strict legal actions will be taken against him. The protocols are extremely stringent, and each employee works under total IT vigilance.
Though MyTasker has always operated from the Corporate Office, but we had to deploy the protocol of Working from Home due to the COVID-19 outbreak before the city announced a complete Lockdown. The architecture of MyTasker is built in such a way that the system is compatible with Working from Home with a 0% tolerance in Security measures.
This is an emergency protocol that was developed for the possibility of any adverse situation and this time we are practically using it. Every single employee at MyTasker is provided with a MyTasker VPN ID. They won't be able to access the centralized CRM system without this VPN. We have our own Firewall and the VPN connections are passed through an instance of the Firewall. 24 x 7 IT monitoring is there for all the 150 employees. The functions include system scanning, keyboard & mouse clicks, and various other things. Once a person logs into the MyTasker System, it becomes a part of the architecture in the same manner as it is in the Office.
The payment information of our customers is not shared with us as the default payment gateway associated with our website is PayPal. It is considered as one of the most trusted payment gateways all over the world which offers Buyer Protection. We also have direct Credit / Debit card interface for one-time payments. This interface is provided by HDFC bank which is one of the biggest banking organizations in India. MyTasker does not store payment information of customers in any form.
Yes, we ensure safety of your credit / debit card details. You can add your Credit Card information under MY CARDS section in your MyTasker dashboard. MyTasker does not store, save or project your card information anywhere in its website or database. The details are immediately encapsulated and removed from the main system. The cards are kept in a tokenized format on a local server. Employees are given with access to the card database. They need to register internal tickets to access your card with respect to the task sent by the card owner. Access is given through a temporary tunnel and once the task is done, the tunnel is closed. Thus a historical record of every single usage of your credit cards are being logged in our system. The deletion of card details from the Account also deletes the tokenized data in the Local server.
