Ochatbot Features
Ochatbot is an AI chatbot with easy-to-use features that help you engage with your users and get higher conversion rates of leads and sales. The interface allows you to create conversations with generative AI, scripted intents, and a variety of reply types and logic. Explore the features below.
Order Status Tracking
Let shoppers check order status instantly in chat — no login needed. Reduce where’s-my-order tickets automatically.
Ticketing integrations
Connect with a helpdesk and escalate complex issues directly to your support team without breaking the conversation.
Live chat handoff
Seamlessly transfer shoppers to a human agent when needed. Never leave your shoppers stranded or without and answer.
AI training
Train your bot on your own product catalog, FAQs, and policies. Review unanswered questions and continuously improve accuracy over time
Proactive messaging
Trigger targeted chat nudges based on shopper behavior — exit intent, time on page, cart value — to recover abandoners before they leave.
Product recommendations
Increase AOV with intelligent up-sell and cross-sell recommendations tailored to each shopper.
Reporting & Analytics
Track your KPIs and understand how your visitors interact with your site.
Human-like conversations
Ochatbot’s AI understands context and intent, leading to natural conversations.
Restricted Knowledge Base
Ochatbot learns from your site, minimizing hallucinations.
Customization
Make Ochatbot your own. Set custom colors, multi-AI display, widget position, branding, responses, and more.
Abandoned Cart Reminders
Stop losing sales or relying on third-party tools. Ochatbot nudge visitors to continue where they left off.
Increase AOV
Build-the-basket and increase AOV with “$XX away from free shipping” reminders
Surveys & Forms
Add surveys and forms inside Ochatbot to gain customer feedback in a conversational manner.
Abandoned Cart Reminders
Stop losing sales or relying on third-party tools. Ochatbot nudge visitors to continue where they left off.
Increase AOV
Build-the-basket and increase AOV with “$XX away from free shipping” reminders
The AI Brain: Train Your Chatbot in One Place
Manage everything that powers your Shopify AI chatbot from a single interface. Sync your store, set engagement questions, build FAQs, upload documents, and define intents.
Real-Time Performance Reporting
The Ochatbot Snapshot dashboard shows exactly what your AI chatbot is doing for your business: visitors, chat users, interactions, ecommerce orders, revenue, conversion rate, and more. Filter by date range or drill into trending graphs, top pages, and top clicked buttons.
FAQ Editor with Smart Buttons
Build and edit FAQs in seconds. Add rich answers, attach custom call-to-action buttons that link directly to product or category pages, and toggle entries on or off.
Lead Capture Forms Built In
Collect leads, support requests, or feedback right inside the chat. Choose from contact form templates, then customize the headline, description, button text, and colors to match your brand.
Why use an AI chatbot for eCommerce?
Better Understanding of Customer Needs
AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.
Improved Customer Experience
AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.
Increased Efficiency
AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for e-commerce businesses.
Competitive Advantage
By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.
Meet your shoppers where they are
70% of visitors leave without buying. Ochatbot captures them with personalized conversations that convert, turning your window shoppers into loyal buyers.
20% lift in checkout conversions
Our clients experience up to a 20% increase in conversion rates among shoppers who engage with Ochatbot.
Turn abandoned carts into revenue
Remind shoppers what they left behind with timely, personalized messages that bring them back to complete their purchase.
Cut the wait, save the sale
One of the biggest causes behind lost sales is long wait times for answers. Your human team can only work so fast. Let Ochatbot provide instant answers and push shoppers to checkout.
