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FAQ – Frequently Asked Questions
Behind the QUEST® brand stands over 20 years of experience in the PVC industry. As a direct manufacturer, we know every stage of the process—from concept and design, through advanced technologies, to refined finishes. This allows us to guarantee high quality, durability, and well-developed solutions that prove effective in everyday use.
We continuously develop our offerings, responding to customer needs and evolving trends. By choosing QUEST®, you not only get solid craftsmanship but also the support of an experienced team and a trusted brand that thousands of customers across Europe have already relied on.
No, there is no such requirement—you can place an order as a guest without registration. This is a quick and convenient solution if you are making a one-time purchase.
However, it is worth considering creating an account. It gives you access to your order history, as well as the ability to quickly use saved contact information and addresses—without having to enter them each time.
Create an account now: register
We offer secure and reliable payment methods, such as:
- instant online transfer,
- credit and debit card,
- traditional bank transfer.
The list of all available payment methods can be found in the cart during checkout and on the dedicated payments page. This way, you can choose the most convenient option for you.
If you encounter a payment problem during checkout (or at any other stage), don’t worry! Contact our Customer Service Department—we will help find a solution or offer an alternative payment method.
Write to us at: [email protected]
In your message, include your order number (if available) and a brief description of the situation—this will speed up processing.
Sending your order as quickly as possible is our priority.
- Orders placed on business days are typically shipped within 24 hours of payment clearance or selecting cash on delivery, unless otherwise stated on the product page,
- weekends and public holidays are not included in the shipping time,
- for large orders requiring production, shipping time may be extended—we will inform you via your account manager, and the order will be completed as quickly as possible.
We offer several convenient delivery options tailored to different needs: home delivery (courier), pickup points, and parcel lockers.
The availability of specific delivery methods depends on the product type and delivery location—you will see all possible options in the cart during checkout.
Tracking information may appear with a slight delay—it is usually updated within a few hours of dispatch.
If the link still does not work after 24 hours, contact our Customer Service Department—we will check the shipment status and help resolve the issue.
You can return purchased products within 30 days from the date of receipt of your order.
Refunds will be processed within 14 days in the same form as the original payment. If you paid cash on delivery, the refund will be made to the specified bank account.
We sincerely apologize for this situation—we strive to fulfill orders correctly, but in exceptional cases, mistakes may occur.
Please contact our Customer Service Department by email and include a photo of the received product and your order number. We will verify the situation and arrange an exchange or propose another solution as soon as possible, depending on your preferences.
Write to us at: [email protected]
If your package is missing some of the ordered products, please contact us by email with your order number.
We will verify whether there was a mistake in packing or whether your order was split into multiple shipments. In the case of separate shipments, each package may arrive at a different time.
We will do our best to clarify the situation as quickly as possible.
Write to us at: [email protected]
Send a message to [email protected] (subject: Complaint) and provide your order number, a brief description of the damage or shortages, and attach several clear photos of the damaged product and packaging. With complete information, our Customer Service Department will quickly verify the situation and instruct you on the next steps.
You can place an order directly through the store and receive a VAT invoice issued to your company's details. However, if you want a personalized offer or plan to make bulk purchases, we encourage you to contact us at: [email protected] —we will prepare favorable cooperation terms.
If you represent a budgetary institution, local government unit, or another public finance sector entity that requires an invoice with different buyer and recipient details, please also contact us by email before placing your order. These types of documents are not automatically issued by the store system, but we will gladly prepare them individually, in accordance with your institution’s requirements.
B2B cooperation with QUEST® is more than just shopping—it's a partnership based on flexibility, commitment, and mutual development. For companies looking for more than a standard offer, we have prepared various cooperation forms:
- Dedicated offer – we tailor order terms to your company's individual needs.
- Made-to-order products – as a manufacturer, we can modify our products in terms of dimensions or finishing.
- Custom product – we will create an entirely new product for you that perfectly meets your business requirements.
- Our brand in your store – you can expand your offer with proven and acclaimed QUEST® products, selling them under our brand.
We are open to new ideas and unconventional projects. If you have a collaboration idea or want to discuss opportunities for your company—write to us: [email protected]
Learn more about cooperation options here: B2B cooperation
Your personal data is safe with us—we handle it with the utmost care and in accordance with applicable legal regulations, including Regulation (EU) 2016/679, known as GDPR.
Details can be found in our privacy policy.
Detailed information about each product can be found in its description on the website. The descriptions include not only technical data and available variants but, most importantly, practical information on application, usage methods, and installation of the product—making it easier to match the product to your needs.
Additionally, you can find an overview of our range here:
QUEST® Products – product overview
- FAQ – soft corner profiles
- FAQ – hard corner profiles
- FAQ – installation and finishing strips
- FAQ – skirting boards
- FAQ – handrail profiles
- FAQ – stair profiles
- FAQ – fencing tapes and strips
If you do not find the answer to your question—write to us, we'll be happy to help! Email address: [email protected]
