Return Policy

CANCELLATIONS:

  • We do not accept cancellations or refunds for orders made during sweepstakes periods.
  • We do not accept cancellations or refunds for orders made during live stream events.
  • Orders may not be eligible for cancellation once processing or shipping has begun.

Refunds, when applicable, will be issued to the original payment method. Please note that transaction fees, currency conversion fees and payment processing fees may not be refundable.

Due to limitations imposed by PayPal Japan, refunds via PayPal may not always be possible. In such cases, we will work with the customer to arrange an alternative solution.

WRONG, MISSING, DAMAGED, DEFECTIVE ITEMS

If a wrong item arrived, an item is missing, or the item was damaged or defective please contact us via the form on the contact page or email [email protected] within 30 days of receipt.

GARAGE SALE ITEMS:

Any items placed within the Garage Sale category are sold as-is and are non-returnable and non-refundable

PROXY SERVICES:

See our Terms and Conditions for information regarding Proxy Services.

WORK WHEELS:

Any orders for WORK wheels are non-returnable and non-refundable unless there is a manufacturing fault.

EXCHANGING SAMMIT MERCH ITEMS (Due to size etc.):

PLEASE BE AWARE THAT:

  • Item return/exchange claims must be made within 30 days of receipt.
  • Items that have been printed on, washed, or altered in any way are not returnable/exchangeable.
  • You must pay for round-trip shipping costs.
  • Please check with us if the size you request is available.

Items being returned to sammit.net must be returned via shipping prepaid by the customer. Ship the return using the carrier of your choice. We recommend requesting a tracking code and shipping receipt. We are not responsible for packages lost in transit.

Shipping the exchange from us will be done by DHL or FedEx and the shipping fee will be invoiced to you before we can ship your new item. Image

Please fill out the contact form on the contact page or email [email protected] if you want to request exchanging items.