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DevOps

Build, release, and operate software with speed, reliability, and control
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Overview

Challenges
Approach

Delivery
Why Skillmine
Impact

Visibility. Governance. Resolution.

As enterprise IT environments grow more complex and distributed, reactive support is no longer sufficient to maintain availability and service quality. Organizations require continuous visibility, disciplined governance, and rapid incident resolution to ensure business continuity. Skillmine delivers Managed NOC and ITSM services through a centralized 24×7 operations center, enabling proactive monitoring, structured incident management, and governance-aligned execution. By integrating infrastructure and security operations, we eliminate silos and strengthen overall resilience.

Our approach transforms IT operations into predictable, measurable, and SLA-driven capability aligned to business outcomes.

KEY OUTCOMES

  • Improved availability and
    performance of IT services
  • Faster detection and
    resolution of incidents
  • Reduced operational
    disruptions and downtime
  • Clear service accountability
    with SLA and KPI adherence
  • Enhanced coordination
    between IT infrastructure
    and security teams

Visibility. Governance. Resolution.

As IT environments become more complex and distributed, reactive support is no longer enough to ensure availability and service quality. Skillmine delivers Managed NOC and ITSM through a centralized 24×7 operations center, providing proactive monitoring, structured incident management, and governance-aligned execution. By integrating infrastructure and security operations, we eliminate silos and strengthen organizational resilience.
Our approach transforms IT operations into predictable, measurable, and SLA-driven capability aligned to business outcomes.

KEY OUTCOMES

Improved availability and performance of IT services
Faster detection and resolution of incidents
Reduced operational disruptions and downtime
Clear service accountability with SLA and KPI adherence

Enterprise DevOps Services and Solutions

Delivery speed means nothing if releases are unreliable, deployments require heroics, and security gets bolted on after the fact. The organizations that get DevOps right don’t just ship faster. They ship with confidence, consistency, and the kind of governance that holds up under scrutiny.Our DevOps Services and Solutions help organizations accelerate delivery while strengthening stability, security, and governance.
We help technology leaders move from fragmented pipelines and manual operations to continuous, predictable, and auditable software delivery, across complex application landscapes, regulated environments, and hybrid technology estates.

Where most DevOps initiatives Stall

The pattern plays out the same way across a lot of organizations

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CI/CD pipelines are disconnected across teams and vendors with no shared baseline or visibility 

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Manual deployments and environment inconsistencies create failures that are hard to diagnose and harder to prevent 

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Security and compliance get introduced too late in the lifecycle, creating rework and audit findings
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Delivery performance and risk are poorly understood because nobody built in the right visibility
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Adoption stays shallow because skills weren’t built and ownership was never clearly defined

How we Tackle this

We treat DevOps as an enterprise operating model, not a technical add-on. Our DevOps transformation services are built around four things that have to work together for delivery to actually improve.

Pipeline Engineering & Automation

CI/CD pipelines designed for scale, reliability, and auditability, reducing manual effort and release risk without creating new bottlenecks in the process.

Cloud & Platform Enablement

Standardized environments across cloud, on-premises, and hybrid estates with infrastructure as code and configuration management that keeps environments consistent and predictable.

DevSecOps Integration

Security, compliance, and policy enforcement embedded early into pipelines and workflows rather than added as a gate at the end. Faster releases and stronger security aren't mutually exclusive when it's built in from the start.

Capability & Adoption Enablement

Role-based enablement through SkillZen so teams adopt DevOps practices safely and consistently rather than working around them.

What we Deliver in Devops

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DevOps assessment and roadmap

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Current-state pipeline and tooling assessment, delivery and operational risk analysis, and an outcome-driven roadmap aligned to CXO priorities. A clear picture of where things stand before deciding what to change.

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DevOps consulting and engineering

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CI/CD design and optimization, infrastructure as code and environment automation, and toolchain rationalization and integration. Our DevOps consulting service focuses on measurable delivery improvement, not theoretical maturity models that don't translate to faster, safer releases.

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DevSecOps and compliance enablement

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Secure build and release pipelines, policy-as-code and audit-ready traceability, and vulnerability management and remediation workflows. Compliance built into how delivery works, not layered on top after the fact.

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Platform operations and reliability

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Monitoring, observability, and alerting integration, release health and rollback strategies, incident readiness, and performance and capacity optimization. The operational layer that keeps delivery reliable after the pipelines are built.

Steady-State
Production Support

We provide 24×7 monitoring, incident management, and on-call engineering, supported by SLA-driven triage with structured escalation, root-cause analysis, and incident trend reduction.

Change & Release Management

We enable controlled releases with regression testing and rollback plans, supported by CI/CD pipelines and environment configuration management across lifecycle stages.

Enhancements &
Continuous Improvement

We support backlog grooming and prioritised feature delivery through modular enhancements aligned to business priorities.

Platform, Patch & Security Management

We manage OS, database, middleware, and third-party patching, with vulnerability remediation supported by audit-ready evidence.

Performance & Cost Optimisation

We support capacity planning and performance tuning, along with license rationalisation and cost-reduction roadmaps.

Transition & Knowledge Management

We ensure structured service transition and runbook handover, with enablement for operations and business teams through SkillZen.

DevOps assessment
and roadmap

Current-state pipeline and tooling assessment, delivery and operational risk analysis, and an outcome-driven roadmap aligned to CXO priorities. A clear picture of where things stand before deciding what to change.

DevOps consulting
and engineering

CI/CD design and optimization, infrastructure as code and environment automation, and toolchain rationalization and integration. Our DevOps consulting service focuses on measurable delivery improvement, not theoretical maturity models that don’t translate to faster, safer releases.

DevSecOps and
compliance enablement

Secure build and release pipelines, policy-as-code and audit-ready traceability, and vulnerability management and remediation workflows. Compliance built into how delivery works, not layered on top after the fact.

Platform operations
and reliability

Monitoring, observability, and alerting integration, release health and rollback strategies, incident readiness, and performance and capacity optimization. The operational layer that keeps delivery reliable after the pipelines are built.

Infrastructure Monitoring & Automation

  • Centralized monitoring and telemetry
  • Event correlation and predictive analytics
  • Automated remediation and routine task execution
  • Capacity forecasting and trend analysis
Automation reduces human error and improves operational efficiency across engagements.

Network & Security Operations

We manage enterprise networks and security operations through continuous monitoring, fault resolution, and SOC coordination ensuring unified, secure, and resilient performance.

Backup, Recovery & Business Continuity

We design backup and disaster recovery frameworks with optimized RTO/RPO and high availability ensuring resilient, continuously validated operations.

Data Center & On-Prem Infrastructure Management

We manage servers and virtualization with patching, performance tuning, and security built for mission-critical environments.

Cloud & Hybrid Infrastructure Operations

We manage hybrid environments with monitoring, optimization, and seamless connectivity ensuring consistent cross-platform operations.

Network & Security Operations

We design backup and disaster recovery frameworks with optimized RTO/RPO and high availability ensuring resilient, continuously validated operations.

Network & Security Operations

We manage enterprise networks and security operations through continuous monitoring, fault resolution, and SOC coordination ensuring unified, secure, and resilient performance.

Why Organizations Work with us on This

Our DevOps Services and Solutions are designed for regulated, large-scale environments, not just cloud-native startups. We understand both build and run, which enables true end-to-end ownership rather than handoffs between teams that don’t share accountability. Learning is embedded into how we deliver through SkillZen so practices get adopted and sustained. And transparent dashboards, DORA metrics, and executive reviews mean outcomes are measured, not assumed.

Why Organizations Work with us on This

Our DevOps Services and Solutions are designed for regulated, large-scale environments, not just cloud-native startups. We understand both build and run, which enables true end-to-end ownership rather than handoffs between teams that don’t share accountability. Learning is embedded into how we deliver through SkillZen so practices get adopted and sustained. And transparent dashboards, DORA metrics, and executive reviews mean outcomes are measured, not assumed.

Getting Started

Metrics are defined upfront and tracked continuously to ensure measurable outcomes.
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DevOps Foundation Sprint

6–8 week assessment, pilot pipelines, and roadmap.

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Co-managed DevOps Enablement

Shared ownership while we embed automation and governance.

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DevOps managed services

End-to-end pipeline operations and optimisation

Want to talk through what reliable, governed DevOps
delivery looks like for your organization?

We usually start with a DevOps Readiness Assessment, a structured look at your current pipeline maturity, where the delivery and security gaps are, and what a more disciplined operating model would need to address. From there, you’ll have a clear picture of where to focus first.
Talk to our DevOps experts

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Hima Bindu

Account Director

Himabindu K is a seasoned professional with over 15 years of experience in driving customer success, delivering excellence, and developing talent strategies across IT services, consulting, and product-based domains. As Associate Director at Skillmine, she plays a key role in strengthening client partnerships, overseeing strategic program delivery, and ensuring consistent, high-quality outcomes across major accounts.

With a strong focus on client satisfaction, Himabindu excels at translating complex business needs into scalable talent and delivery models. Her foresight in anticipating client expectations has driven stronger retention, account growth, and sustained revenue. She leads cross-functional teams across geographies, delivering SLA-driven staffing and service programs tailored to each client's environment. Her expertise spans end-to-end talent acquisition, issue resolution, and program governance, ensuring each engagement aligns with business goals.

Himabindu was instrumental in establishing Skillmine’s Hyderabad operations, expanding the company’s presence in southern India. Known for her collaborative leadership and outcome-oriented mindset, she is a trusted advisor to both clients and internal teams, consistently elevating the standard for customer-focused, innovation-led delivery.

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Aditi Kapoor

Head of Account Management

Aditi Kapoor brings over 14 years of experience in Sales and Marketing. As the Head of Account Management at Skillmine, she plays a pivotal role in overseeing enterprise customer portfolios, ensuring seamless delivery, and fostering long-term strategic partnerships.

Aditi is a customer-centric problem solver who acts as a trusted advisor helping clients align technology solutions with their evolving business goals. Her people-first approach, combined with a deep understanding of enterprise challenges, enables her to proactively drive value, innovation, and measurable outcomes.

She is passionate about building lasting relationships and is known for her collaborative mindset and timely execution. Beyond her professional role, Aditi is dedicated to mentoring young professionals, frequently sharing her experiences to guide them on their career journeys. Her dedication, empathy, and results-driven focus are what truly distinguish her.

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Ashwin Agrawal

Executive Director

Ashwin Agrawal, Executive Director at Skillmine, is a dynamic business leader with over 5 years of experience in driving account management, product delivery, and team performance across diverse verticals. He plays a pivotal role in overseeing end-to-end customer engagement, ensuring seamless delivery execution and alignment with client expectations.

Ashwin thrives in challenging environments, where he leverages his problem-solving acumen to address complex business needs and deliver high-impact solutions. With a sharp focus on operational excellence and compliance, he leads cross-functional teams with clarity and purpose, building a culture of accountability and results.

His strategic mindset and customer-first approach continue to strengthen client relationships and enable business growth at every stage.

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Amit Agrawal

Director – Software Delivery

Amit Agrawal, Technical Director at Skillmine, is a seasoned technology leader with over 20 years of experience driving enterprise-scale digital transformation. With deep expertise in software architecture, system integration, and technology strategy, he excels at aligning innovative tech solutions with strategic business goals.

Amit leads cross-functional engineering teams, overseeing the end-to-end delivery of complex initiatives while ensuring a strong focus on scalability, performance, and security. His leadership fosters a culture of technical excellence, continuous learning, and high-impact execution.

Throughout his career, Amit has successfully guided organizations through critical transformation journeys, bridging the gap between business vision and technical execution. His commitment to mentorship, quality delivery, and innovation continues to position Skillmine at the forefront of technology leadership.

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Harshil Paun

Head of Finance

Harshil Paun, Finance Manager at Skillmine, is a results-oriented finance professional with over 5 years of experience in managing financial operations, compliance, and reporting. With a strong foundation in GST and TDS return filing, accounts finalization, and statutory audits, Harshil brings precision and accountability to every aspect of the organization’s financial processes.

His prior experience with reputed firms such as Pradhan Phadke & Associates and Sanjay Goenka & Co. has equipped him with deep operational knowledge and hands-on expertise in audit execution and client financial management. At Skillmine, Harshil plays a key role in streamlining accounting processes, ensuring regulatory compliance, and driving financial transparency.

Known for his analytical rigor and structured approach, Harshil contributes to strategic financial planning, supports audit readiness, and collaborates closely with cross-functional teams to align financial practices with organizational goals.

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Prakash Agrawal

AVP – Service Now, Tools & Automation

Prakash Agrawal, AVP - ServiceNow, Tools & Automation, and Delivery Head, is a seasoned IT leader with over 16 years of experience in driving enterprise transformation through innovative technology solutions. His deep expertise in ServiceNow strategy, implementation, and platform optimization has enabled organizations to enhance operational efficiency and align IT initiatives with broader business goals. Prakash has successfully built and scaled global ServiceNow practices, delivering future-ready, automated solutions that drive measurable impact.

Known for his strategic mindset and execution excellence, Prakash has led multiple enterprise-wide initiatives focusing on practice development, talent nurturing, and process automation. His collaborative approach with executive leadership has helped shape ServiceNow governance frameworks and streamline service delivery. By integrating technology with business processes, he continues to empower organizations to achieve scalable growth and digital maturity.

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Fahad Ibrahim

CEO KSA Business

Fahad Ibrahim serves as the CEO of Skillmine Saudi Arabia, where he is responsible for setting strategic direction, driving growth, and ensuring the successful delivery of innovative IT solutions across the region. His leadership encompasses overseeing business operations, fostering client relationships, and guiding the company’s vision for digital transformation. His role also involves spearheading market expansion efforts, establishing strategic alliances, and cultivating a high-performance culture within his team.

With over 15 years of experience in the IT industry, he has a deep expertise in robotic process automation (RPA), solution delivery, application development, and modernization initiatives. He has successfully designed and implemented RPA solutions, along with numerous application development and modernization projects, leveraging his proficiency to optimize business processes, reduce operational costs, and improve efficiency. His focus on solution delivery ensures clients receive high-quality, cost-effective IT services tailored to their needs.

Fahad Ibrahim holds a Project Management Professional (PMP) certification, highlighting his ability to lead complex, mission-critical projects from start to finish. He actively promotes innovation by exploring emerging technologies such as AI, machine learning, and intelligent automation, helping clients stay ahead in a rapidly evolving digital landscape.

Beyond operational management, he fosters continuous improvement and professional development within his team. He participates in industry forums and knowledge-sharing initiatives to stay current with technological trends, ensuring Skillmine remains a trusted partner in digital transformation across the region. His leadership continues to drive sustainable growth and reinforce Skillmine’s position as a leader in the IT services sector.

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Shabaz Khan

Head of Sales - KSA

Shabaz Khan is a seasoned IT and Cybersecurity Sales and Pre-Sales Leader with over a decade of experience driving business growth, delivering value-driven technology solutions, and forging long-term strategic partnerships across diverse industry verticals in the Middle East, with a strong focus on the Kingdom of Saudi Arabia.

With deep expertise in Cybersecurity Advisory & Consulting, Managed Security Services, GRC (Governance, Risk & Compliance), Data Protection, Application Security, Network Managed Services, VAPT (Vulnerability Assessment and Penetration Testing), and Third-Party Risk Assessments, Shabaz brings a consultative approach to client engagement—bridging the gap between business objectives and technical execution.

His ability to lead strategic pre-sales efforts, design tailored service proposals, and oversee project execution from a customer success lens has positioned him as a trusted advisor to CXOs and IT decision-makers.

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Snigdha Tiwari

Head of Marketing and Public Sector Business Sales

Snigdha thrives on navigating the dynamic challenges of business, transforming big ideas into impactful action. With a passion for strategy, innovation, and creative problem solving, she consistently drives meaningful value across multiple facets of the organization. Wearing many hats, Snigdha leads business development, optimizes operations, and spearheads product and marketing initiatives, always seeking innovative ways to enhance outcomes. For her, success is not just about completing tasks but about continuously improving processes and delivering lasting value. Outside of work, Snigdha enjoys exploring new perspectives, embracing uncharted possibilities, and finding inspiration in moments of quiet reflection, believing that the best ideas often emerge in stillness.

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Kamaljeet Rastogi

Vice Chairman

Kamaljeet Rastogi, Director at Skillmine Technology Consulting, brings over three decades of rich and diverse experience in the global IT industry. A seasoned leader with a sharp strategic vision, Kamaljeet has worked across multinational banks, telecom giants, and global software companies, enabling them to accelerate their digital transformation journeys.

Throughout his 30+ year career, Kamaljeet has played instrumental roles in business development, product innovation, and market expansion. His expertise lies in helping organizations—from startups to large enterprises—conceptualize and implement transformative digital solutions, launch cutting-edge products, and scale across new markets.

Having successfully done business in over 50 countries, Kamaljeet has built a strong global network of industry professionals. He continues to contribute to the tech ecosystem as a CEO, board member, and angel investor, mentoring businesses and driving strategic growth with a global mindset.

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Shriraj Kamlee

VP - Product Delivery

With over 17.5 years of experience, I bring a strong blend of technical expertise and strategic leadership, evolving from core IT operations to driving product delivery and business outcomes. My journey spans IT operations, service and project delivery, program leadership, and product strategy, with a consistent focus on delivery excellence, customer value, and scalable execution.

Currently at Skillmine Technology Consulting, I lead product delivery and strategic initiatives, aligning execution with business goals while building strong partner ecosystems. My expertise includes cloud (public and private), SD-WAN, VDI, DRaaS, BaaS, and migration programs, along with leading cross-functional teams to deliver large-scale initiatives. I now focus on end-to-end product and strategy leadership across areas like ZTNA/ZTA, IT & Cybersecurity GRC, and Business Intelligence—driving go-to-market alignment, solutioning, partnerships, and innovation. I strongly believe in continuous improvement, customer-first thinking, and empowering teams to deliver impactful outcomes.

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Mohammed Mohsin Abbas

Head of Cyber Security

Mohsin Abbas Mohammed– Head of Cybersecurity at Skillmine. With over 15+ years of experience, Mohsin is a seasoned expert in cybersecurity, specializing in Cloud, network security, Vulnerability Management. He excels at safeguarding intricate technology environments from dynamic and emerging threats. Mohsin's career encompasses a broad spectrum of cybersecurity domains, including cloud security, network security, product security,Technical Leadership, Project Management, governance, risk management, incident response, security architecture, and vulnerability management.

His extensive experience in these areas has equipped him with a deep understanding of cybersecurity, from risk assessment to real-time defense strategies.He’s committed to building strong security systems and finding the right balance between people, processes, and technology to boost team performance and manage risks effectively.

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Bijaya Tripathy

Head of HR

Bijaya Tripathy is an outcome-oriented and highly focused professional with more than 20 years of experience. He is currently positioned as Senior Manager - HR. HR in Skillmine Technology. As an HR professional, Bijaya translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement.

A highly motivated professional, Bijaya has worked extensively in the areas of recruitment and retention, staff development, attrition management, PMS, employee engagement, conflict resolution, benefits and compensation, HR policies development, and legal compliance. His role is central to Skillmine Technology in motivating the employees to improve their performance, thereby raising the bar of the organization's performance. As an effective business partner, he has worked closely with Business Heads and their teams to understand, anticipate, and provide solutions on various people-related matters.

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Rajiv Lal

Head of Sales

Rajiv heads the Enterprise Sales team in India. He has around 16+ years of IT Sales and Solutions experience spread across various geographies. He focuses on understanding key pain areas of the clients and provides appropriate solutions for it. He is responsible for owning and executing our sales strategy across the enterprise and mid-market sales for both direct and indirect channels.

Always excited about getting into clients’ shoes and problem-solving is Rajiv’s motto. Strategizing sales, negotiating complex deals and beating the competition head to head is his forte. He is instrumental in building our commercial team and culture while working closely with the Sales, delivery and tech teams.

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Murukraj Nair

Director - Delivery (Cloud & Infra)

Murukraj Nair, currently positioned as VP - Customer Success & Program Delivery Management with 16+ years of experience in IT Infrastructure Services, is immensely experienced in DC consolidation, Integration projects, Solutioning end-to-end Backup & Storage Infrastructure, Disaster Recovery, and managing various Service Delivery Models like Ringfenced, Hybrid, and Shared Services, etc. Having had built large teams across various technology segments, Murukraj has rich experience in Managing International and Domestic Customers.

As part of Technical Delivery management, he has a proven track record in handling a wide range of technical delivery management functions and consistently providing top-quality service delivery across multiple assignments in agreed time levels and as per SLA, achieving customer satisfaction. Murukraj is highly organized, and Customer-Centric having good interpersonal skills, understanding Business requirements to the core, and accordingly devising customized solutions, thereby maintaining complete client satisfaction, and creating repeated business opportunities.

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Vimal Prakash

Director - Software Engineering (Digital)

Vimal, a software expert, makes high-level design choices and dictates technical standards, including software coding standards, tools, and platforms.Currently, he works as Associate Vice- President in Skillmine Technology Consulting. He has accomplished successful completion of various IT projects in large size business organizations with help of his dynamic team of designers and developers.

He has worked with various IT firms that specialize in delivering assignments for business clients. He has a broad and up-to-date knowledge of software applications, programming languages, and hardware as well as a good understanding of quality standards, legislation, and the best practices in the IT industry. He is familiar with programming languages like JavaScript, Java, SQL, C#, .net, PHP, operating systems like Windows, UNIX, databases like MySQL, and is experienced in cloud computing and cloud technologies.

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Narendra Kanna

AVP - Enterprise Cloud Infra & Cyber Security Services

With over 15+ years of experience in Enterprise Cloud, Infrastructure, and Cybersecurity, Narendra Kanna is a seasoned technology leader specializing in designing, transforming, and securing large-scale IT environments. His expertise spans across Enterprise and Endpoint Infrastructure, Cyber Security, Cloud Transformation, and Data Center (Design, Build & Run), along with deep proficiency in Windows Server environments and Server Virtualization technologies (VMware & Hyper‑V).

Narendra brings strong hands-on and strategic experience in SharePoint, enterprise platform management, and hybrid infrastructure modernization, enabling organizations to build scalable and resilient systems. In addition, his domain knowledge extends to Storage, Backup, Network Administration, and Endpoint Security, ensuring end-to-end infrastructure reliability and protection.
He is known for driving operational excellence, security-first architecture, and cloud adoption initiatives, making him a trusted professional for complex IT transformation and cybersecurity programs

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Samir Mehta

Director - Talent Delivery

With an experience of over 25 years, Samir works closely with Account Managers, TA Specialists, and HR Business Partners to construct plans and strategies to improve the recruitment process at Skillmine. His KRA is to hire top talent in a timely and an efficient manner. He manages all the global accounts and works closely with key stakeholders for delivering their talent needs.

He also aims at promoting diverse and inclusive hiring practices. Samir has extensive experience in Operations Management, Delivery Management, Project Management, People Management and Customer Support. His customer-centric strategy aims at ensuring us as an able, responsive vendor partner. He is also proficient in developing and streamlining systems with a proven ability to enhance operational effectiveness and meet operational goals within the cost, time, and quality parameters. He carries immense experience in planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees. He is a dynamic leader with proven abilities in building and managing teams.

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Vishwa Kiran

Chief Digital & Technology Officer

Vishwa Kiran, Executive Vice-President is an engineer by education who holds extensive experience in product Engineering, Enterprise and large-scale solution architecture, full-cycle software development, and building innovation teams. Vishwa Kiran started his career in 1988 with Excel Computers as a programmer.

In his 35 years of career span, Vishwa Kiran has adorned a variety of roles- a software developer, project leader, a Technical Manager & Partner, a Core design & development consultant, a Senior Architect, a Lead Solution Architect, Director R&D, Head of Enterprise Architecture and Innovation, and Managing Director- with top organizations like Accenture technology Labs, Dell Global Development Centre, Twelve77 Software Studios, Peutronics Private, Aum Infotech, Proland software, etc. Before joining Skillmine Technology Consulting, he was CEO of Widasconcepts India.

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Anant Agrawal

CEO & Managing Director

Mr. Anant Agrawal, Managing Director of Skillmine Technology is an accomplished IT professional with outstanding technical knowledge and skills.He has used his creativity, strategic thinking, and passion to create solutions enabling businesses to gain a competitive advantage. He also has rich experience in establishing and managing complex commercial contracts.Anant has built his career over the last 28 years in various roles across Financial Services, Capital Markets, Insurance, and Retail sectors.

Anant is a passionate and pragmatic leader. His credibility comes, from his experience, relationship building, and communication skills. He has a global perspective and a long-term view coupled with urgency. He has a track record of attracting, motivating, and retaining outstanding & high-performance teams and individuals. Anant takes personal ownership in several areas including leading the engagement with the broader aspects of the businesses he has worked for.

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