Decagon (@DecagonAI) / X

Decagon

516 posts

Decagon

@DecagonAI

Powering concierge customer experiences for the most impactful companies in the world. Backed by @a16z, @accel, @baincapVC, @coatuemgmt, @indexventures

San Francisco

Joined January 2024

Pinned
Decagon
@DecagonAI
Jun 9
Introducing Duet Autopilot, the first verified self-improving AI agent for CX. It automates agent improvement by turning conversation signals into validated improvements ready for human review, helping agents get better with every conversation. 🧵
00:00
13K
Decagon reposted
Ashwin Sreenivas
@AshwinSreenivas
20h
One of the hardest parts of building self-improving agents is proving they are actually improving. That’s why, alongside Duet Autopilot, we built DuetBench: the first benchmark designed specifically for CX agents that learn and improve over time. To evaluate Duet Autopilot, we
272
Decagon
@DecagonAI
22h
Replying to @DecagonAI
Full research and methodology:
DuetBench: An evaluation of self-improving customer service agents
From decagon.ai
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Decagon
@DecagonAI
22h
Replying to @DecagonAI
As self-improving systems become more common, verified evaluation will matter just as much as model capability.
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Decagon
@DecagonAI
22h
Replying to @DecagonAI
One of the more exciting findings was that Autopilot improved the quality of its own test set through self critique, increasing simulation accuracy from 58% to 88% across 520 benchmark runs.
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Decagon
@DecagonAI
22h
Replying to @DecagonAI
We also evaluated Autopilot on enterprise agent-building tasks. Starting from messy design documents, it had to build AOPs and tools from scratch, generate simulations, and pass every associated test before a task was considered complete.
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Decagon
@DecagonAI
22h
Replying to @DecagonAI
To evaluate Duet Autopilot, we compared its performance against certified human agent builders and graded both on outcome and methodology across 90 diagnostic investigations from simple metric lookups to root-causing CSAT drops.
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Decagon
@DecagonAI
22h
Yesterday, we introduced Duet Autopilot as the first self-improving agent for CX. It’s a big claim, which is why we decided to build a benchmark to back it up. DuetBench is the first benchmark designed specifically for CX agents that learn and improve over time.
499
Decagon reposted
Daniel C. Liem
@damndanielliem
Jun 9
Our AI at @DecagonAI is now doing more agent-building than we (humans) are. Duet wrote 81% of our test simulations, and made 54% of the edits to our customers' agents. AI products naturally evolve toward AI doing more of the work, and we're pushing that to the frontier
Decagon
@DecagonAI
Jun 9
Introducing Duet Autopilot, the first verified self-improving AI agent for CX. It automates agent improvement by turning conversation signals into validated improvements ready for human review, helping agents get better with every conversation. 🧵
00:00
3.8K
Decagon reposted
Kimberly Tan
@kimberlywtan
Jun 9
.@DecagonAI's ability to push the frontier of agent development is truly impressive. Duet Autopilot is the first verified self-improving AI agent for CX – learn more below!
Jesse Zhang
@thejessezhang
Jun 9
Today, we’re launching Duet Autopilot, the first verified self-improving AI agent for CX! It automatically analyzes conversations, identifies opportunities for improvement, validates updates, and surfaces them for human review, improving itself with each cycle. 👇
00:00
1.2K
Decagon reposted
Jesse Zhang
@thejessezhang
Jun 9
Today, we’re launching Duet Autopilot, the first verified self-improving AI agent for CX! It automatically analyzes conversations, identifies opportunities for improvement, validates updates, and surfaces them for human review, improving itself with each cycle. 👇
00:00
9.7K
Decagon reposted
collin
@collinhqian
Jun 9
Turn on Autopilot and go touch grass. More gamechanging than Pokemon Go 🤯
Decagon
@DecagonAI
Jun 9
Introducing Duet Autopilot, the first verified self-improving AI agent for CX. It automates agent improvement by turning conversation signals into validated improvements ready for human review, helping agents get better with every conversation. 🧵
00:00
2.7K
Decagon reposted
Nick Lam
@nick_lam_93
Jun 9
a big part of onboarding @DecagonAI is to become a 'master' at the platform (goated education team) its been interesting to be a user of the platform i work for (rare if youve spent your life in b2b as an engineer) because ive just become so impressed with our product and
Decagon
@DecagonAI
Jun 9
Introducing Duet Autopilot, the first verified self-improving AI agent for CX. It automates agent improvement by turning conversation signals into validated improvements ready for human review, helping agents get better with every conversation. 🧵
00:00
2.2K