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TPE Customer Assist
@TPEassist
šŸ‘‹ Official TPE Customer Service account, available 24/7 | šŸ“± We're also on WhatsApp - 07812 223 336 | šŸ•š It may take longer to respond between 23:00 - 06:00
United Kingdom
tpexpress.co.uk
Joined November 2011
259
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29.8K
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  • Pinned
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    TPE Customer Assist
    @TPEassist
    12h
    Our thoughts are with the customers, railway colleagues, and everyone affected by the East Midlands Railway incident on Friday, 19 June. Customers with EMR tickets can use any TransPennine Express service to travel towards their destination until end of service on Sunday 21st
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    TPE Customer Assist
    @TPEassist
    May 17, 2019
    Replying to @anitasethi
    Hello Anita. Just to let you know that the individual has now been arrested and the police are dealing with him. I am so sorry this happened and I hope you're OK. Please let us know if we can do anything else to assist ^LH
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    TPE Customer Assist
    @TPEassist
    Aug 4, 2016
    Replying to @Gaz_Cocks
    Probably something to do with it being the 21st century now. As long as they have a ticket, everyone is welcome on our trains ^ZS
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    TPE Customer Assist
    @TPEassist
    Jun 16, 2020
    A demonstration by @FelixhuddsCat which shows one of the social distancing measures we have introduced at #Huddersfield station. #StayAlert
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    TPE Customer Assist
    @TPEassist
    Oct 19, 2024
    Replying to @Doug_Paulley
    Hi there, I am incredibly sorry to hear this as this should not be the case! I would suggest filing a formal complaint here to be looked into: railhelp.co.uk/tpexpress/makeā€¦ . Would you like any further assistance at the moment? ^Charlotte
    81K
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    TPE Customer Assist
    @TPEassist
    Nov 30, 2019
    Good morning, ^AB signing on to help you on your Saturday travels Our first Nova 2 has entered service today between #Manchester and #Edinburgh and will be on the following: 08:10 Manchester - Edinburgh 12:11 Edinburgh - Manchester 16:10 Manchester - Edinburgh
    Our first Nova 2 train in service today
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    TPE Customer Assist
    @TPEassist
    Dec 28, 2019
    Please can I reiterate that this Twitter feed is monitored by PEOPLE who are doing what we can to advise during disruption. We're here to help. Please read our social media policy here - tpexpress.co.uk/help/contact-uā€¦
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    TPE Customer Assist
    @TPEassist
    May 11, 2023
    TransPennine Express services will transfer to new ownership on 28 May 2023. All tickets remain valid and can be purchased in the usual way.
    69K
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    TPE Customer Assist
    @TPEassist
    May 28, 2021
    Happy Friday! šŸŽ‰ We're pleased that we're working with @RealtimeTrains which means our unit numbers are now available through their website. Search for your train as normal and click 'Go to detailed version' to find details of the service. šŸš„
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    TPE Customer Assist
    @TPEassist
    Jan 26, 2020
    After sending about 32,500 messages across all our channels, my time here draws to a close - It's been a fantastic run My colleagues LH, MO, SO and now JL are here to help you travel with us Good night everyone, and thank you. This is my last sign-out ā™„ļøšŸš„ ^AB Here's a meme.
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    TPE Customer Assist
    @TPEassist
    Jan 8, 2019
    Nova 1 is coming! Here's the latest image of our first Nova 1 train in @TPExpressTrains livery. It has recently completed more than 15,000 miles of fault free running... #TakingTheNorthFurther
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    TPE Customer Assist
    @TPEassist
    Sep 25, 2025
    āš ļø Huddersfield station reopens on Monday 29 September. šŸš‰ When it reopens, it will look and operate differently than it did before, with fewer platforms available and changes to services. šŸ•š Customers are advised to take extra care around the station and leave extra time
    An image showing workmen completing engineering work on Huddersfield Station
    16K
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    TPE Customer Assist
    @TPEassist
    Apr 12, 2019
    Today we've had the pleasure of accepting the very first Nova 3 into TransPennine Express! This trainset will now enter a period of staff training before they are introduced throughout this year #TakingtheNorthFurther #TPENova šŸŒŸ
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    TPE Customer Assist
    @TPEassist
    Dec 15, 2019
    I would like to stress that we're here to try and help Trains can be overcrowded or cancelled and I get the frustration completely - If I was in the same situation, I would feel exactly the same way But please, we're here to try and support you on your journey. ^AB