Wind River
Customer Support
Wind River customers can get the help they need, when and where they need it.
Wind River Customer Support has been recognized with Service Capability and Performance (SCP) certification, the gold standard in customer support.
Get Help Straight from the Experts
Wind River Customer Support helps you overcome challenges and get the most out of your implementation of our technology, with services that include designated support engineers, hosted customer environments, person-to-person help lines, and our online Wind River Support Network.
With decades of experience in developing, deploying, and maintaining intelligent systems, we are a true go-to-market partner, helping businesses simultaneously meet SLA commitments and support customers with their own advancing IP. With a 97% customer service rating, we consistently achieve some of the highest support scores in the industry.
Enhanced Support Offerings
The greater the criticality of your project, the more you need different levels of support to achieve success. Wind River offers a variety of enhanced support options to meet your business and support needs, including:
Premium Project Support
For critical projects with sensitive deadlines, you need a designated support team that understands your unique environment, your application, and your hardware.
Long Term Support
If your product has a long lifecycle, past the end of maintenance for its embedded Wind River software, we can provide consultative assistance.
Acceleration Program
For an outcome-focused, holistic solution, our Acceleration Program combines proactive and personalized services, training, and our highest level of support.
