Severity-Based Response Model
Clearly defined severity classification to ensure appropriate prioritization.
ABOUT US
Enterprise Cloud. Built for Control, Reliability, and Intelligence
Z-Cloud is ZPro Solutions’ enterprise cloud platform, purpose-built for regulated, mission-critical, and asset-intensive environments. We deliver secure, reliable, and governed cloud solutions that enable organizations to operate with confidence, predictability, and control.
Intelligently powered by AI & Machine Learning, Z-Cloud enhances visibility, strengthens operational resilience, and enables proactive, data-driven decision-making across complex enterprise workloads.
IBM Maximo and Maximo Application Suite (MAS)
Backed by deep domain expertise and strategic partnerships with industry leaders such as IBM, Z-Cloud provides a trusted foundation for platforms
Z-Cloud Built on Globally Recognized Compliance Standards
WHY CHOOSE US
Why Z-Cloud Managed Services?
Z-Cloud Managed Services ensure clear, reliable communication channels. Clients may designate up to three authorized contacts, with additional contacts added upon request.
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Predictable support outcomes with deep Maximo & MAS Expertise
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AI-assisted monitoring and insight, reliability and control
FAQS
Have Questions in Your Mind? Get the Answers Now
How is Z-Cloud different from public cloud platforms?
Z-Cloud is governance-first, not self-service. It combines enterprise infrastructure, 24×7 monitoring, SLA-driven operations, and structured change management to deliver predictable, auditable cloud operations for critical systems.
What type of monitoring does Z-Cloud provide?
Z-Cloud delivers 24×7 real-time monitoring across infrastructure, databases, applications, and integrations. Dashboards, severity-based alerts, and health reports provide continuous visibility into system performance and availability.
What disaster recovery capabilities does Z-Cloud offer?
Z-Cloud supports geographically separate disaster recovery sites with continuous replication. Typical recovery objectives include an RPO of 1 hour and an RTO of 4–6 hours, ensuring business continuity for critical systems.
How are incidents and service requests managed?
All incidents, service requests, and changes are managed through ZSDM, Z-Cloud’s centralized service desk. This provides full visibility, SLA tracking, escalation paths, and transparent communication.
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