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Better helpers
@Betterhelpers
We're the Customer Experience Team for @Better_UK If you have any problems, we're here to help weekdays from 9 - 6.30pm and weekends from 9 - 5:30pm
All over the UK
better.org.uk
Joined September 2012
1,198
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  • user avatar
    Better helpers
    @Betterhelpers
    Sep 25, 2018
    Highbury Centre is closed and at present we are not sure when it will be reopened. GLL Staff are working with the Fire Brigade as we speak to see if we are able to get any access to the building, to empty the member lockers but this has not been confirmed as yet. 1 of 2 >SH
  • user avatar
    Better helpers
    @Betterhelpers
    Jul 5, 2019
    Unfortunately, the Customer Experience Department is experiencing intermittent telephone issues. If you need us, you can reach us here, via email, via our website (better.org.uk/contactus) or through the team at your local Better leisure centre.
  • user avatar
    Better helpers
    @Betterhelpers
    Jan 10, 2019
    Please be aware we are currently experiencing some technical difficulties across the enterprise. Kindly direct any queries to better.org/contactus . We thank you for your patience and co-operation. ^MB
  • user avatar
    Better helpers
    @Betterhelpers
    Jun 15, 2017
    Replying to @Betterhelpers
    emergency services and the local community for a minimum of 72 hours. Our thoughts are with those affected by the tragedy. Thank you ^PZ 2/2
  • user avatar
    Better helpers
    @Betterhelpers
    Feb 18, 2021
    Replying to @HelenaFinch @NewstalkFM and 7 others
    Hi Helen Thank you for your tweet. We ensure we take GDPR very seriously and we assure this is being investigated by senior management. SQ
  • user avatar
    Better helpers
    @Betterhelpers
    Jul 20, 2022
    Replying to @Mathlondon @hackneycouncil and 4 others
    Good Morning Math, Additional security has been drafted in to assist with the gate jumpers at the London Fields Lido. Hope this helps. Charmaine
  • user avatar
    Better helpers
    @Betterhelpers
    Jan 7, 2016
    Hi Sarah, Our cut off date for cancellations is the 14th of the month. Please fill in a cancellation form online better.org.uk/contactus
  • user avatar
    Better helpers
    @Betterhelpers
    Mar 8, 2024
    Replying to @Stevewoody11
    Hi Steve,  Thank you for reaching out to us. We will escalate your feedback to the General Manager to look into.  I hope this helps
    36
  • user avatar
    Better helpers
    @Betterhelpers
    Feb 7, 2019
    Congratulations to our representatives at the GLL awards! #GLLAwards
  • user avatar
    Better helpers
    @Betterhelpers
    Apr 4, 2022
    Replying to @flowergirl_lon and @Carrieleanne
    Good Afternoon Sam, I have now spoken directly to the centre manager and have been advised that a full deep clean has been undertaken in this area. They have also contacted the contractors and have asked them to come back and resolve the issues stated. Hope this helps.
  • user avatar
    Better helpers
    @Betterhelpers
    Mar 14, 2024
    Replying to @smokeymitchell_ and @smokeymitchell
    Thank you for the update Tracy. Have a lovely day. Charmaine
    47
  • user avatar
    Better helpers
    @Betterhelpers
    Jun 29, 2017
    UPDATE- Kensington Leisure Centre has now re-opened. Thank you all for your patience and co-operation. NK
  • user avatar
    Better helpers
    @Betterhelpers
    Jul 15, 2022
    Replying to @MadMax748 @Better_UK and 3 others
    Hi  Many thanks for the information. We have spoken to the centre who have explained that an adult swim should be one price for all.  They have asked if you can email them on [email protected] to look into this further for you.  hope this helps Have a good day  DR