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Rapido Cares
140.5K posts
Rapido Cares
@RapidoCares
90+ Cities, India
Joined February 2019
- Replying to @autopsy_surgeonHi Yamraj, we’re thrilled to hear that you appreciate our captains! Your encouragement motivates us to keep delivering our best. Please share the ride ID and registered number via DM so we can recognize the captain’s hard work on our end.
- Replying to @behurababeAs discussed over phone and email (16th March'23), we have acknowledged your complaint and basis which we have barred the rider from our platform. We also offered you full support in carrying a legal action against the rider for his unacceptable behaviour. [1/2]
- Replying to @behurababeWe sincerely request all customers to follow Ride-Protocols and not to share personal number or information, in any situation. [2/2]
- Replying to @behurababeWe have been relentlessly trying to reach you to get the Ride ID & your registered mobile no. Please understand that these details are required urgently for us to be able to help you.
- Replying to @ohshinbhatWe fully understand the seriousness of this matter, and we deeply apologize for the captain's unprofessional behavior. As requested earlier, kindly share the ride details via DM so that we can prioritize taking action against the captain and provide you with an update. (1/2)
- Replying to @SudShetty1312Hi Sudarshan, thank you for highlighting this concern. We would like to inform you that captain has the option to add multiple languages to their profile, including Kannada. Feel free to reach out to us if you need any further assistance.
- Replying to @sachin80025Hi Sachin, yes, Rapido's services are available in Hubli Dharwad. We appreciate your interest and are glad to inform you that you can avail of our convenient and efficient transportation services in your city. Thank you for choosing Rapido.
- Replying to @JustAnkurBagchi@JustAnkurBagchi As discussed with the customer, Rapido is getting the captain to the HAL police station at 4:30pm to proceed legally on this.
- My first rapido ride. Cost effective and convenient. @rapidobikeapp Pretty cool when you get to travel under Rs.50
00:00 - Replying to @ohshinbhatHey Ohshin, we spoke. Thank you for sharing the feedback on the unfortunate incident, we have removed the captain from the platform such that no other customer placing their trust in Rapido has to go through this.
- Hi, thank you for making our day with your wonderful feedback. Please share with us your registered mobile number and ride ID via DM so that we can reach out to the captain and appreciate the same.
- Replying to @RVKRao2As discussed over the call, we have suspended the captain for his unprofessional behaviour to prevent this from happening again in the future. We hope you meet your expectations with us on your future rides. Thank you for reaching out to us.
