Replying to @galinash
Hi Galina, thank you for bringing this to our attention. We have escalated internally.
Zettle Support
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Zettle Support
@ZettleSupport
This account is not actively monitored. Please use our general contact channels to reach us. Thank you!
Status page: status.zettle.com
- Replying to @MindTheGap14Hi Genevieve, thanks for bringing our attention to this. We can see that an internal escalation is already ongoing.
- We are currently experiencing difficulties with accepting card payments in all markets and are working on implementing a fix as soon as possible. Merchants might also experience issues logging in to the backoffice. Please keep an eye on our Status Page for further updates.
- We are still working on a fix. We´ll keep you posted.
- We continue to work on the ongoing issues we are experiencing. Please rest assured that this is our top priority and we are working urgently to reach a resolution as quickly as possible. Please accept our apologies for the disruption. We will follow-up with more updates soon.
- We’re happy to report that we’re back up again. Thanks everyone for your patience!
- Some users are experiencing problems with taking payments and/or generating a receipt. We're working hard right now to resolve it ASAP. We're sorry for the disruption.
- We've resolved the problem for all users now. Thanks for your patience and apologies again for the disruption.
- FAQ Fridays: " I am a small business owner with limited time, how easy is this to set up?" Answer: Here is a 1-minute video!
- Some users are experiencing problems taking payments. We're working hard right now to resolve it ASAP. We're sorry for the disruption.
- Merchants may experience issues accessing their reports in both the Zettle app and my.zettle.com at the moment. We are working on implementing a fix as soon as possible. Please keep an eye on our Status Page for further updates.
- We have recently made the decision to simplify and modernise our name to help people better understand the services we offer. But even though our name is changing to Zettle by PayPal, we will continue to provide the products and services small business owners love. 💜
00:00 - Are you an iZettle user in the UK? The processing of your payout from 07/12 was delayed due to a technical issue on our 3rd party banking partner’s side. We are working to ensure your funds are made available to you as quickly as possible.
- The issue regarding payments and receipt generation has been resolved. Please accept our apologies for the inconvenience and thank you for your patience.
