Hey @hydroottawa you helped us in 2013 during the ice storm, today we’re sending Alectra crews to repay the favour. #OttCity #OttNews #ONstorm #OttawaOutage #HelpingNeighbours
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Alectra
21.2K posts
Alectra
@alectranews
We provide safe, reliable and innovative energy solutions. We tweet power outages 24/7 and customer service from 8:30 a.m. – 4:30 p.m. on Monday to Friday.
- We understand this isn’t easy. We were hit with hurricane force winds (120 km/h) that broke many poles across our service areas. We have many downed lines due to fallen tree limbs and debris. All available crews are working to restore power 1/3
- Starting today, residential and small business customers on time-of-use (TOU) pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed.
- Our crews will keep working through the night as quickly – and safely – as possible. We won’t stop until everyone is back up, but some areas may take longer than usual. We want to thank you for your ongoing patience. and understanding. 3/3
- We’d like to send a special thank you to all our first responders, line crews and control centre operators who are ensuring public safety while working throughout the night to get power back. Remember, if you see them out, please keep a safe distance.
- Several outages have occurred or are occurring in our service territory as the storm continues to track across southern Ontario. ETRs will be posted and/or updated after crews have safely arrived at each site and have assessed the damage. We appreciate your continued patience.
- We understand outages are not fun – we’re calling more crews to help fix the extensive damage caused by the storm. Although we’re unable to provide accurate ETAs at this time, please know all available crews are working to fix broken poles and damaged equipment. #ONstorm
- A significant storm with high winds and heavy rain is making its way across south/southwestern Ontario. Several pockets of outages are occurring. Please be patient as crews are responding - and always assume a downed line is “live”, even if it’s not jumping or sparking. #besafe
- CONTEST TIME: One lucky person will win a "Smart Home Startup Kit" just in time for the holidays. Smart home devices can save energy and add make your home safer. To enter, FOLLOW & COMMENT below with one thing you WISH your digital assistant could do! alectra.com/contestrules
- Crews continue working (and throughout the night) addressing many difficult situations. Additional reinforcements continue arriving to assist with restoration efforts. The damage is extensive, and crews are working as quickly and safely as possible.
- 120,000 Alectra customers were impacted by Saturday’s storm. As we continue to restore power, we’d like to take a moment to thank our line crews, control centre operators, customer service reps and all others involved for working through the long weekend to help. #ONstorm
