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Chess.com Support
8,439 posts
Chess.com Support
@chesscomsupport
The official Chess.com support on Twitter. We're here to help! Visit our Member Support Center for FAQs. Contact our team at chess.com/support.
Joined April 2022
- Replying to @GothamChess and @chesscomHi! Very sorry that this problem happened! Our servers are under some stress lately from more players playing on the site than normal, but the devs are working diligently to account for it. I refunded the 15 points you lost in this game, but it may take a few minutes to show.
- The square rule is a visualization tool that players use to quickly assess if a pawn can promote before the enemy king catches up to it. It works by visualizing a square on the board. The pawn can promote if the opposing king can't step into the square on its next move.
- Replying to @SheaSerranoHey! I can see you didn't say anything in an abusive manner, but unfortunately, the system flags it all. I apologize for the inconvenience.😅 I've just unmuted your account! 😎
- We are slowly rolling out an update to castling behavior. With this change, clicking on the king and then the rook will NO longer castle. Dragging behavior remains unchanged, and squares that you were previously able to castle by clicking on are unchanged.
- Did you know you can use a 3D board on @chesscom? It's helpful for practicing OTB vision! Go to your settings (chess.com/settings/board) and select "Real 3D" as the pieces. Then, you may choose any board color you want to go with it.
- We are aware of an issue that is preventing users from playing games on the site, among other features. Our team is actively working to get this resolved. Thank you for your patience.
- You'll notice your Puzzles rating has changed significantly, and it's probably lower than you remember. But don't worry—this is not simply a downward adjustment inside the same rating system. Instead, this change is the result of an entirely new rating system!
- Replying to @preussischEmp @GothamChess and @chesscomHi! Any time this happens, please report that member for stalling. I believe we have a few measures in place, but I'll certainly forward this idea!
- We are aware of an issue causing disconnections and 502 errors. Our team is working diligently to get this resolved.
- Chaturanga is an old Indian two-player board game that was invented at least 1,500 years ago and is believed to be the earliest predecessor of the game of chess.
- Brilliant moves are always the best or nearly best move in the position, but are also special in some way. We replaced the old Brilliant algorithm with a simpler definition: a Brilliant move is when you find a good piece sacrifice. MORE: bit.ly/3FEcFnD
- Hey chess fans! We are experiencing some server issues and our team is working hard to get it fixed. We apologize for the inconvenience and hope to have everything back to normal soon!
