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Mike Murchison
@mimurchison
CEO of Ada (@ada_cx), the agentic customer experience company. I usually post about applied AI and reflections on leadership. Made in Canada🇨🇦
Toronto
ada.cx
Joined March 2009
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    Mike Murchison
    @mimurchison
    Feb 13
    My relationship with my computer has changed more in the last month than in the previous 10 years. Here's a walkthrough of how I as a CEO am using Claude Code as my AI Chief of Staff to roughly double my productivity. I show how show how with near perfect context on our
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    345K
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    Mike Murchison
    @mimurchison
    May 7, 2021
    Today is a major milestone for Ada as we announce our 130M Series C and welcome @YasminRazavi to our board 🎉 I'm so proud of our team, grateful to our clients, and now can't build for the long term. So much more to come. 🇨🇦
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    Toronto chatbot provider Ada joins herd of Canadian unicorns with $130-million funding
    From theglobeandmail.com
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    Mike Murchison
    @mimurchison
    Jan 12, 2021
    I’ve been in the trenches of the Canadian tech ecosystem for the last 7 years. Our ecosystem, like all ecosystems, is a flywheel and it’s working. This post is a bad take. Here’s why (1/7):
    alexdanco.com
    Why the Canadian Tech Scene Doesn’t Work
    Toronto is not the next great startup scene. Neither is Waterloo, or Vancouver, or anywhere in Canada.  I’m sorry that I have to write this. I really am. I want it to work. But the growing cho…
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    Mike Murchison
    @mimurchison
    Mar 19, 2020
    Amid these uncertain times, I'm excited to announce Ada's Series B We're so proud to be building the future of customer experience from Canada 🇨🇦 Welcome @BenFletch11 and @Accel to the team! techcrunch.com/2020/03/19/ada… And please know, we're hiring!
    techcrunch.com
    Ada raises $44M Series B to improve its chatbot customer service platform | TechCrunch
    Ada today took the wraps off its $44M Series B that it hopes will allow the company to expand its offering of the company's AI-powered customer service
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    Mike Murchison
    @mimurchison
    Dec 18, 2018
    Very proud of our team today as we announce our new financing lead by @FirstMarkCap - welcome to the team @mattturck ! ada.support/posts/ada-secu…
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    Mike Murchison
    @mimurchison
    Apr 17, 2024
    As someone who grew up both in the US and Canada, I’ve always felt that the uniquely Canadian way to incentivize entrepreneurship is to reduce builders’ downside risk by catching us when we fall. Starting a company is easier when you know your basic healthcare, shelter and
    13K
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    Mike Murchison
    @mimurchison
    Apr 18, 2024
    It’s not about a tax on capital gains. This is a tax on Canadian ambition. At a time when we need it most.
    6.3K
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    Mike Murchison
    @mimurchison
    Jul 1, 2020
    On this Canada Day I’m very grateful for our healthcare system. Recent covid test felt like a VIP customer experience: speedy line, friendly staff, goodie bag with plush mask, 24hr online results, all free 🇨🇦
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    Mike Murchison
    @mimurchison
    Nov 13, 2018
    Proud to be listed in @ForbesUnder30 today. While it’s Ada’s founders that this is recognizing, it’s our entire @AdaSupport team that is deserving of the praise. I’m so excited for what lies ahead for us 😊 forbes.com/profile/ada/?l…
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    Mike Murchison
    @mimurchison
    Apr 23, 2018
    Excited to be moving into the new Ada office this morning at 96 Spadina
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    Mike Murchison
    @mimurchison
    Aug 13, 2020
    Meet Joanna. She is our full time mental health counsellor available to every Ada employee. Less than 6 months in, more than 100 members of our team have booked sessions with her. Here she is at today's team-wide sync speaking about how we approach wellness at Ada
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    Mike Murchison
    @mimurchison
    Nov 20, 2024
    Replying to @neilsuperduper
    Neil, we both know that wearing a leather jacket is a special burden that carries highs and lows few people understand.
    42K
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    Mike Murchison
    @mimurchison
    Jul 12, 2024
    Just signed up for another 10 years
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    9.7K
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    Mike Murchison
    @mimurchison
    Feb 5, 2025
    1/ 🧵Today we’re celebrating a big milestone at Ada: we have now powered more than 5 billion customer service interactions, saved our customers more than 32 million hours of labour, and are autonomously resolving up to 83% of conversations. We are now doubling our conversation
    32K