Our online service is now back to normal 👍
The service was temporarily unavailable while our technical teams worked on the issue. Thank you for being so patient with us on this busy morning. We’re really sorry if we caused you any inconvenience.
NS&I
122.1K posts
NS&I
@nsandihelp
Please don’t tweet personal info. We’ll never ask you for account details or passwords. T&Cs: bit.ly/1pUfoOD
Joined October 2014
- Good morning, everyone, Michael here. Thank you very much for your patience yesterday while we resolved our technical difficulties. The prize checker app should be up and running now. I hope there are some good prizes for you to make it worth the wait!
- Good morning. We are aware of a technical issue with our prize checker app. Rest assured we are looking into this. We apologise for any inconvenience caused. In the meantime, you can check your results directly from our website here: nsandi.com/prize-checker. Best of luck!
- We are aware of an intermittent issue when logging in to our website. We are working hard to fix this and ask you to try again online later. If you need to speak to us urgently, please call us on 08085 007 007. We are sorry for any inconvenience caused.
- We're aware of a problem affecting some customers logging into their accounts through our online and phone service. We're working hard to fix the problem and we'll update you as soon as we can. Thank you for your patience.
- Good morning, Twitter. It’s the last day of the month and our Agents Million will be on their way today to greet two new millionaires, so listen out for that knock on the door! We also have Amy and Matt here to answer any queries; if you need anything, just let us know.
- Replying to @PostOfficeFactsHi there, we are no longer with the Post Office so we would not be able to offer information relating to their accounts. You'll be pleased to know that we’re lowering the minimum investment from £100 to £25 for Premium Bonds by the end of March this year. Jason
- We’re currently having a technical issue with our online service. We’re fixing it as fast as we can. Please try again later. Thank you for your patience.
- If you’re using an Android device, you may need to clear the cache associated with the Prize checker app. This guide works for most devices: 1.Tap on ‘Settings’ 2. Tap on ‘Apps’ 3. Tap on Prize checker app 4. On the app’s App Info screen, tap ‘Storage’ 5. Tap on 'Clear Cache'
- Replying to @LancsHuntSabsGood afternoon 👋 Premium Bonds can't be bought or held by a business. They can only be held by an individual person. Ben
- UPDATE: We've fixed the issue with the Prize checker app, you can now see if you've been lucky in February's draw on the app or using the Prize checker at
- Good morning, Twitter! Our Agents Million will be visiting two lucky jackpot winners today. Ash, Matt and Georgia are also here to help. If you need anything, just let us know.
- Replying to @sandtreaderHi Paul. @nbrewitt Hi Nigel. These changes ensure our interest rates are set at an appropriate position against those of our competitors (who have been cutting rates since the Bank of England base rate cut in March), (1/2)
- We wish all of our customers a safe and happy festive season. Our services are running as normal and we'll be here to help between 7am and 10pm every day except Christmas Day. Thanks to you all for your continued loyalty in 2021, and happy new year for 2022! 🎄
