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NX Customer Service
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NX Customer Service
@nxcare
We're the National Express customer service team, available to help between 8am-8pm Mon-Sun, 7 days a week.
Birmingham, UK
nationalexpress.com
Joined February 2012
27.3K
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38.8K
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  • user avatar
    NX Customer Service
    @nxcare
    Jun 21, 2019
    Replying to @zDamascus
    I'm really sorry that the driver left early, this shouldn't ever be happening, I'd just like to say I appreciate the FGC references and I hope the option selects won't be necessary in the future.
  • user avatar
    NX Customer Service
    @nxcare
    Jun 21, 2019
    Replying to @zDamascus
    Teen Gohan, GT Goku, Yamcha πŸ˜‰
  • user avatar
    NX Customer Service
    @nxcare
    Mar 7, 2019
    Replying to @_starangels_
    The coaches stay at the coach park during the concert so this would not be a problem :)
  • user avatar
    NX Customer Service
    @nxcare
    Feb 25, 2018
    Did you know you can amend your travel date or time online? If you need to, please use the link here
    nationalexpress.com
    Manage My Booking: Change or amend your coach tickets
    Manage your National Express booking online 🚌 Change journey details, amend tickets and view bookings anytime with My Account - log in today!
  • user avatar
    NX Customer Service
    @nxcare
    Apr 20, 2020
    We are experiencing a very high number of refund requests due to the current situation with Covid-19. Please note that once you have submitted a refund request form to us we will process your refund within 28 days. We are sorry that this is taking us longer than normal to process
  • user avatar
    NX Customer Service
    @nxcare
    Dec 2, 2014
    Have a question? Got a query? Tweet the team @nxcare for help & advice - we'll be here 8am - 8pm during the week and 8am - 6pm weekends...
  • user avatar
    NX Customer Service
    @nxcare
    Mar 7, 2019
    Replying to @bangsonyeontan
    Hi, You can find all of the information via this link:
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    nationalexpress.com
    Coach travel to BTS
    Take the coach to the BTS World Tour at Tottenham Hotspur Stadium, London with easy and convenient travel from across the UK.
  • user avatar
    NX Customer Service
    @nxcare
    Jan 22, 2020
    Replying to @HOBISH0PE
    If you're querying regards our event coaches, we're still planning the schedules and will release in due course.
  • user avatar
    NX Customer Service
    @nxcare
    Jun 23, 2023
    Our Customer Service team are available between 8am-10pm Monday to Sunday to answer any queries.
    33K
  • user avatar
    NX Customer Service
    @nxcare
    Jul 31, 2015
    Replying to @LaurakBuzz
    @LaurakBuzz 2/2 This has been reported now and will be actioned as a matter of urgency. ^ar
  • user avatar
    NX Customer Service
    @nxcare
    Mar 18, 2020
    Important information for those with Glastonbury tickets
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  • user avatar
    NX Customer Service
    @nxcare
    Apr 23, 2023
    The UK Government is planning to trial a new Emergency Alerts service A test siren will be sent to smart phones across the UK on Sunday, 23 April at 3pm. We wanted to remind you so you're not alarmed if you hear this while travelling with us You do not need to take any action
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    18K
  • user avatar
    NX Customer Service
    @nxcare
    Jul 31, 2015
    Replying to @LaurakBuzz
    @LaurakBuzz @taliana Thanks, we're in contact with the police and are currently trying to arrange for them to meet the coach. ^dl
  • user avatar
    NX Customer Service
    @nxcare
    May 5, 2015
    Replying to @d_lamb1
    @d_lamb1 Please approach the driver at the next designated stop so they can advise ^sw

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