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Purolator Help
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Purolator Help
@PurolatorHelp
Customer Care Team: Here to listen and help. Hrs: M-F, 9AM-9PM EST//Équipe Assistance à la Clientèle: Prêt à vous écouter et vous aider. Heures: L-V, 9h-21h HNE
Canada
purolator.com
Joined October 2010
2,709
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  • user avatar
    Purolator Help
    @PurolatorHelp
    Mar 17, 2023
    Replying to @TheBikingLawyer
    Hello, our sincere apologies. Can you send us a DM with information such as where and when this was taken place, please? We will forward the details to local terminal management. Thanks. -Tricia
    1.7K
  • user avatar
    Purolator Help
    @PurolatorHelp
    Sep 9, 2022
    Our apologies. We'll report this incident to the local manager. ^Vincent
  • user avatar
    Purolator Help
    @PurolatorHelp
    Aug 16, 2023
    Replying to @jtolkamp and @whoselane
    Hi John, our sincere apologies for the inconvenience. We will forward your comments internally for review. - Nick
    11K
  • user avatar
    Purolator Help
    @PurolatorHelp
    Dec 3, 2020
    Replying to @underflowR
    Oh...no...Please accept our sincere apologies, I assure you we meant no disrespect.. You seem very nice! Please forgive us! -Catherine
  • user avatar
    Purolator Help
    @PurolatorHelp
    Mar 17, 2020
    Replying to @shecanncannabis
    Adult Signature Required shipments cannot be left at door. Our process was adapted to the current situation, however. If you can show proper government-issued photo ID, in person at the door, drivers will record your name & accept verbal consent instead of a physical signature.
  • user avatar
    Purolator Help
    @PurolatorHelp
    Mar 4, 2021
    Replying to @rickyberwick
    Hello Ricky, I am very sorry to hear your Captain America shield was delivered to the wrong address. Please DM me your tracking number and I can look into this for you. ^Nicole
  • user avatar
    Purolator Help
    @PurolatorHelp
    May 3, 2022
    Replying to @cassarroni
    We're very sorry to hear this. Could you please email us the details at [email protected]? ^Vincent
  • user avatar
    Purolator Help
    @PurolatorHelp
    Aug 11, 2021
    Our apologies for this. We will file this complaint with our depots management. -Vanessa
  • user avatar
    Purolator Help
    @PurolatorHelp
    Sep 16, 2021
    Replying to @intisarrrrr
    Hopefully soon! 😋
  • user avatar
    Purolator Help
    @PurolatorHelp
    Apr 19, 2017
    Replying to @PurolatorInc and @JustGive31
    RT @PurolatorInc "True joy in life comes from giving" ~ Michael Pinball Clemons #JustGive #TackleHunger @JustGive31
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    Purolator Help
    @PurolatorHelp
    Jul 27, 2020
    Replying to @TPS_pke_rider @TPS_BikeHart and 3 others
    Hello. I'm sorry to see that the driver is blocking the bike lane. I will advise local management, so they can follow up with the drivers. ^Nicole
  • user avatar
    Purolator Help
    @PurolatorHelp
    Mar 24, 2020
    Replying to @PsycGrad
    Hello Adam, we'd like to take care of this for you. Could you, or Kara, email us your father-in-law's name at [email protected] and his contact info? We'll have someone from our management team look into this. ^Vincent
  • user avatar
    Purolator Help
    @PurolatorHelp
    Jun 5, 2013
    Replying to @MaggieNotCopper
    @MaggieNotCopper you shipped a live dog with our services?
  • user avatar
    Purolator Help
    @PurolatorHelp
    Aug 1, 2017
    Replying to @TPS_BikeHart @TPS_ParkingPal and 2 others
    This is Vincent. We apologize for this incident. I'll forward your comments and picture to the driver's manager. Thank you.

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