Pinned
From 30 June 2026, we're moving our customer support from X to Facebook Messenger.
This change means we can provide you with more focused support.
Get in touch at thameswater.co.uk/facebookmessen… or thameswater.co.uk/contact
Thames Water 💧
196K posts
Thames Water 💧
@thameswater
From 30 June 2026, we're moving from X to Facebook Messenger to connect with our customers. For other contact options visit the Thames Water website.
- We're aware customers in E6, E7, E10, E11, E12, E13, E15, E16, E20 are experiencing no water/low pressure. Our specialist engineers are already on their way to investigate the problem, and they will be doing everything they can to get things up and running as quickly as possible
- #EastLondon Our specialist engineers are on site and will be working as hard as possible to restore your water supply. We are receiving a high volume of contacts so please visit our website for updates: thameswater.co.uk/network-latest… - we are really sorry if you are impacted.
- Our version of a walking tour of London: see for yourself the monster #Fatberg everyone's talking about:
00:00 - We thought we would share this lovely story, especially during these challenging times. Yesterday, we received a report that a dog was stuck in a sewer in Oxford. Together with @LanesForDrains, we got on site, rescued our furry friend & reunited the dog with its owner. Bravo!💙🐶
- You'll never guess how long the HUGE #fatberg we're removing from a Whitechapel sewer is. Find out in @eveningstandard #BinItDontBlockIt
- Replying to @ChrisGPackhamHi Chris, we don’t do grouse shoots. We did hold a clay pigeon event which raised £80,000 for @WaterAidUK though - Luke
- Merry Christmas from all of us here at Thames Water 🎅 We're here to help today so any questions, send us a message.
- #TW no waters - we are aware of an issue and will be dispatching our team to investigate asap. Let us know if you spot a burst main, thanks
- #TW/W no waters - Our engineers have managed to restart pumps on site - this means that you will slowly start to regain pressure
- A multi-million pound project to protect the future of a rare #Oxfordshire chalk stream has revealed some fascinating and gruesome discoveries dating back almost 3,000 years...*warning if squeamish* - bit.ly/2KGsdwz
- #EastLondon Our engineers have worked through the night & continue to do so. Some customers will have seen their water supply return. Others will begin to see their water return throughout the morning as we pump more water into the network. More info: thameswater.co.uk/network-latest…
- Replying to @TheGarrardHi Chris, are you interested in visiting one of or sites? - Esther
