Bob Sutton (@work_matters) / X

Bob Sutton

21.4K posts

Bob Sutton

@work_matters

Organizational psychologist @stanford and NYT bestselling author. 8 books including The No Asshole Rule, Scaling Up Excellence, and The Friction Project.

Stanford

Joined March 2010

Pinned
Bob Sutton
@work_matters
Mar 6, 2025
"The Friction Project" has been my focus for 8 years Key lesson from my book with Huggy Rao: The best leaders are TRUSTEES OF OTHERS TIME, friction fixers with the will and skill to make the right things easier and the wrong things harder for others
The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder
From amazon.com
5.2K
Bob Sutton
@work_matters
Nov 4, 2022
Layoffs are brutal. But this is what a competent and compassionate one looks like. All CEOS can learn from this ⁦⁦@patrickc⁩ email to Stripe employees. There is a difference between what you do and how you do it.
CEO Patrick Collison's email to Stripe employees
From stripe.com
Bob Sutton
@work_matters
Feb 16, 2020
Replying to @magnorris
It is a nearly perfect definition of a certified asshole. Terrible and wonderful all at once #noassholerule
Bob Sutton
@work_matters
Jun 8, 2018
The news about Anthony Bourdain breaks my heart. I was a big fan. My daughter and I had perhaps our best meal ever at his recommendation: Asador Etxebarri in Spain. He was so much more than a food guy, all about the joy and pain of humanity, a big proponent of the no asshole rule
Bob Sutton
@work_matters
Aug 13, 2018
"Your lack of planning is not my emergency" keeps running through my head today. I took a few days off and--despite an out of office message--several folks seem unhappy I wasn't reading and responding to their emails. Let's all help each other and NOT respond when on vacation.
Bob Sutton
@work_matters
Feb 16, 2020
Replying to @magnorris
No!
Bob Sutton
@work_matters
May 24, 2020
A review of 150 studies shows how narcissistic Leaders Destroy from Within: “They believe they’re superior and thus not subject to the same rules and norms....They know they’re lying, and it doesn’t bother them. They don’t feel shame.” gsb.stanford.edu/insights/how-n… via @stanfordgsb
Bob Sutton
@work_matters
Jul 8, 2019
“Instead of thinking about eight hours work, imagine that you’re borrowing the person from their life for eight hours a day. And your job is to give them back in a better state than you took them in the morning. How would you treat that person?” From @huggyrao, via @domprice
Bob Sutton
@work_matters
Dec 18, 2019
15 Things I Believe Biased but mostly evidence-based opinions on management and life
linkedin.com
17 Things I Believe, Circa 2023
Biased but mostly evidence-based opinions on management and life I have taught an introduction to organizational behavior class for more than 30 years-- to both undergraduate and graduate students. I...
Bob Sutton
@work_matters
Dec 12, 2020
Status anxiety? Interesting that Joseph Epstein, lecturer emeritus at Northwestern University, never earned a Phd like @DrBiden did. In any event, this piece is misogynistic and the "kiddo" is demeaning and disrespectful. Mr. Epstein, you earned my "asshole of the day award."
Adam Grant
@AdamMGrant
Dec 12, 2020
What’s the worst part of this? (a) Ignorance that in too many fields, women don’t get the respect they deserve without titles like Dr. (b) A man who calls a woman “kiddo” having the audacity to offer advice (c) Equating honorary and actual doctorates (d) WSJ publishing it
Bob Sutton
@work_matters
Nov 17, 2020
Replying to @Stanford
Pretty spineless. I am disappointed. You at least could say his opinions clash with the overwhelming weight of the evidence about COVID and condemn him for his apparent effort to incite domestic terrorism (despite the backtrack).
Bob Sutton
@work_matters
Dec 3, 2018
The label "Influencer" makes me uncomfortable. People who label themselves as an "Influencer" make me suspicious. Is it just me?
Bob Sutton
@work_matters
Jan 21, 2021
The No Asshole Rule! Thank you @potus
The Recount
@therecount
Jan 20, 2021
Watch Biden swear in his political appointees and issue a warning: "If you're ever working with me and I hear you treat another colleague with disrespect, talk down to someone, I promise I will fire you on the spot."
The Recount
00:00
The Recount
Bob Sutton
@work_matters
Feb 16, 2020
Replying to @VivekVAyer and @magnorris
I think simply ending social contact is best. But he sure could use some radical candor