What is Zipchat.ai and how does it help my store?

Zipchat is a conversational AI sales and support agent for eCommerce stores. It helps visitors find the right products, answers questions instantly, and guides them through checkout. Stores using Zipchat see higher conversion rates because it actively sells (not just answers questions), recovers abandoned carts, and handles most support automatically. Your team only steps in when needed.

How does Zipchat drive more sales compared to a chatbot?

Zipchat takes action, not just conversation. It recommends products based on what customers need, handles objections in real-time, creates personalized discount codes, and guides shoppers step-by-step toward purchase. Traditional chatbots only answer questions. Zipchat actively sells, which is why brands see measurable increases in conversion rates and average order value.

What is Conversational Agentic Commerce?

It's AI that doesn't just chat, it acts. Conversational Agentic Commerce means the AI can create discount codes, pull order status, recommend products, and complete tasks without human help. Instead of passing customers to another page or person, it handles the entire interaction from question to purchase in one conversation.

How long does setup take, and do I need coding skills?

Setup takes 5-10 minutes. For Shopify stores, install the app and you're live. For other platforms, paste one code snippet into your site header. No coding knowledge required. Most brands go live the same day they sign up.

Is Zipchat secure and compliant?

Yes. Zipchat uses bank-level encryption and follows GDPR, CCPA, and platform-specific privacy standards. We don't store unnecessary customer data, and all information is protected. Your customers' privacy and your brand's security are built into the platform from day one.

Which platforms does Zipchat support?

Zipchat works on your website, whether it's on Shopify or any other CMS (Woocommerce, Magento, Wix, Webflow, Salesforce Commerce Cloud, etc.) via a lightweight script. It can also be deployed in WhatsApp Business API, Instagram DMs, Facebook Messenger, and email. All platforms share the same AI brain, so your customers get consistent, intelligent responses no matter where they reach you.

What languages does Zipchat support?

Zipchat supports over 95 languages and automatically detects what language your customer is speaking. It responds naturally in their preferred language without any setup on your end.

Are there additional costs beyond the Zipchat AI plans?

We only charge for the standard Zipchat AI plans. If you join today, you lock in all current features at no extra cost, ensuring you continue to get the most value from Zipchat AI without any additional fees. Note: Meta does charge a fixed fee, depending on the country, for sending the first message to a number. This applies only for marketing campaigns. In US it would be $0.02 per chat initiated, meaning the cost of the campaign would be $20 for 1.000 people reached.

What is the pricing and trial policy?

Plans start at $49/month. Every merchant can test Zipchat with a 7-day free trial, plus a 30-day money-back guarantee for peace of mind.

What makes Zipchat different from a normal AI chatbot?

Zipchat doesn't just chat - it acts. It can pull real-time order data, generate discount codes, recommend products from your catalog, and execute tasks without sending customers to another page. It's an AI agent, not just a conversational interface.

Do I need a team to reply to customer messages?

Not for most conversations. Zipchat handles 90%+ of inquiries automatically, with some merchants getting close to 99%. Your team only needs to step in for complex issues, special requests, or when a customer specifically asks for human help. You can cut support costs significantly.

Do I need a demo to complete the setup?

No. We offer a video tutorial and step-by-step guide. Check our docs. Moreover, we offer a free, included, onboarding call with all new merchants. Our team will gladly help you set Zipchat AI up.

Do I need to sign a contract?

No contracts. Zipchat works month-to-month. You can cancel anytime without penalties or long-term commitments.

Will my price change if I scale?

Plans adjust based on your usage. If you grow beyond your current plan's message limit, you'll upgrade to the next tier. Pricing is predictable and transparent, so you always know what you'll pay.

Can I switch plans anytime?

Yes. Upgrade or downgrade your plan with a few clicks from your dashboard. Changes take effect immediately or at your next billing cycle, depending on your preference.

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Kuori

Spain

We're really happy with Zipchat. The platform is super intuitive and efficient — it’s been a game-changer for our customer service and marketing automations. But what really makes the difference is the team behind it: helpful, fast, and genuinely kind. They've been incredibly supportive whenever we've had questions or needed help. It's a pleasure to work with people who care so much about their product and their clients. Highly recommended!

Trail.nl

Netherlands

We have tried almost 10 AI chatbots. Most of them were really bad. Tried Zipchat and are really happy with it. Support is good, answers are good, customers are happy.

InaEssentials.SK

Bulgaria

We’re so glad we found Zipchat AI Chatbot+. It’s streamlined our customer communication and the AI responses are impressively accurate. The WhatsApp campaigns are a powerful tool for boosting sales. Highly effective!

Kiss My Acid Goodbye

United States

This app is a game-changer! I didn't think it would be nearly as robust as it is but I can tell you with some very basic training and corrections, it has become such a go-to not only for people visiting out site but I even have one of our team members use it to ask questions when customers or influencers contact her directly. I can't wait to see what other features I can utilize but for now, I am beyond pleased with my experience and highly recommend Zipchat!

Shelly Europe

Bulgaria

Zipchat has been a game-changer for our store. The AI chat engages visitors naturally and helped us close multiple sales we would’ve otherwise missed. Easy to set up, smart, and effective—feels like having a 24/7 sales rep on our site. Highly recommended!

ShootingTargets7

United States

Makes me more money than it costs, this makes it a no brainer. The longer I use it the better it gets. Customers often think my operator is a human. Just set it up correctly and it is very impressive to see the conversations it has with my customers. Like AI, it is getting smarter and better ever day. Totally recommend.

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