1. What is AcadHex School Management Software & School ERP?

AcadHex is an all-in-one cloud School Management Software and modern School ERP engineered to transform any institution into a connected Digital School. Powered by cutting-edge EdTech and School Technology, it automates student admissions, attendance, fees, exams, timetable planning, and real-time fleet tracking.


2. How does AcadHex School Technology support our Digital School transformation?

AcadHex delivers integrated EdTech solutions across Web, Desktop, Android, and iOS. From biometric attendance synchronization and live bus GPS tracking to interactive classrooms and multi-channel instant notifications, institutions experience a complete digital transition without complex infrastructure.


3. What platforms does AcadHex support?

AcadHex provides dedicated desktop and mobile applications for a seamless experience across all devices.


4. Is my data stored securely?

Yes. We implement enterprise-grade technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.


5. Can I try AcadHex before purchasing?

Yes. We offer free trial opportunities for eligible schools so you can evaluate the full feature set of the platform before purchasing a subscription.


6. How do I subscribe?

Simply choose the subscription plan that best meets your institution's requirements and complete the online payment. Your subscription becomes active immediately after successful payment.


7. Does my subscription renew automatically?

No. All subscriptions require manual renewal. Renewal dates and charges depend on your selected subscription plan.


8. Can I upgrade my subscription?

Yes. You can upgrade your subscription at any time. Upgrade charges are calculated on a prorated basis, and upgraded features become available right after payment.


9. Can I downgrade my subscription?

Yes. Downgrades become effective from the next billing cycle. If your current data exceeds the limits of the selected plan, you may need to adjust your data before the downgrade is completed.


10. What happens if my subscription expires?

If your subscription expires, access to the platform may be suspended. Your data is safely retained for up to 30 days, allowing you to renew and restore access. After this grace period, expired accounts may be deactivated.


11. What payment methods do you accept?

Payments are processed through our authorized payment gateways. Supported payment methods include UPI, Credit Cards, Debit Cards, Net Banking, and wallet payments.


12. Are subscription prices inclusive of GST?

No. All subscription prices are exclusive of applicable GST unless otherwise stated. Applicable taxes are charged in accordance with Indian tax laws.


13. Can I get a refund?

Refunds and cancellations are governed by our Cancellation & Refund Policy. You may request a refund within 7 days of purchase.


14. Will my school receive software updates?

Yes! As a SaaS platform, AcadHex regularly receives feature enhancements, security improvements, and performance updates at no extra cost.


15. Can multiple users access AcadHex?

Yes. Role-based access control allows administrators, teachers, staff members, students, and parents to log in with dedicated permissions.


16. What internet connection is required?

A standard internet connection is required to access and sync data on AcadHex across desktop and mobile applications.


17. What should I do if I need technical support?

You can reach our dedicated support team by visiting our Contact Us page, where you can submit an inquiry or reach us via email and phone.